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SubscribeLooking for a cloud phone system that suits your business use-case? JustCall, with its wide range of features, has helped hundreds of businesses to meets their business goals. Also, for businesses who are in search of a better cloud telephony solution, JustCall is preferred to the other Aircall alternative(s) in the cloud telephony world.
Now, if you too are also looking for an Aircall alternative, I’m sure your first question will be, “How is JustCall different from Aircall?”
So, let’s quickly take you through a dozen of features (and more) to show why JustCall is a better alternative.
1. You can Start with a Team Size of 2
Are you just a team of 2 looking for the best cloud phone system? Then, welcome to JustCall! With JustCall, you can create an account and run your business even if you are a team of 2. No matter what be your team size, you can easily create accounts with JustCall.
With Aircall, you need to have a team of a minimum of 3 members to get your account(s) created. That’s where JustCall comes up as the right Aircall alternative.
2. Send and Receive SMS (Bulk, Bot, & Automation)
We provide the SMS (both inbound and outbound) feature with every phone number that has SMS capabilities.
You can send Bulk SMS Campaigns to reach out to leads & customers in bulk. Moreover, you can create SMS automation, run drip SMS campaigns as well as create SMS Bots. Instantly reply to clients’ queries.
Bulk SMS
With bulk SMS, you upload a list of recipients from your contacts and click send. Your text is sent out in bulk with just a click. Bulk SMS is the quickest communication channel to let your clients and prospects grab what new and profitable is waiting for them.
SMS Bot
SMS Bots provide support to anyone making queries via text message using an SMS-enabled number. An SMS Bot works intelligently by tracking the customer information from your database. Based on extracted keywords in the query, the Bot then comes up with a prompt reply.
SMS Automation
Use the SMS automation feature to send text messages automatically or when a certain condition is met right. Create contact lists and automate sending of timely service expiry reminders, renewal alerts for subscriptions, and service reminders directly to your customer’s mobile phones.
On the other hand, the SMS (Bulk, Bot, and automation) feature is not available with Aircall. Businesses looking for an Aircall alternative with all SMS functionality can easily create an account(s) with JustCall.
3. Send Fax with JustCall
You can get Fax numbers on JustCall and send fax around the world. All you have to do is to upload the content as a PDF file, type in the destination fax machine number and send it.
Again, Aircall doesn’t have a Fax feature. So, JustCall is the preference for teams looking for an Aircall alternative.
To help you more with your choice, we have below a vivid comparison of features between JustCall and Aircall.
4. We Offer Live Chat Support
JustCall leaves no stone unturned when it comes to customer service. Along with ticket support, JustCall delivers prompt and efficient live chat support. Customers or prospects can easily put up queries and connect with experts in real-time.
On the other hand, Aircall still stands one point behind as they do not provide live chat support. Aircall offers only ticket support.
5. Live Call Monitoring, Call Barging, and Call Whispering
With JustCall, managers can use the call monitoring feature to listen to live calls between their agent and customer without interference. You can also whisper a few tips and ideas to your agent during that call without letting the customer on the other side hear it.
And, if required you can jump into the call (i.e. initiate 3-way calling) with the call barging feature. This feature is available with every Enterprise or Custom plan.
Aircall doesn’t provide these advanced call monitoring features.
6. Make and receive phone calls from anywhere on the web
To make or receive phone calls, you are not required to be on the JustCall web app all the time. Just install our Chrome extension and you will be able to receive calls from whatever tab you are on.
Let’s say you are doing your work on Gmail and you get a call – you can receive that call without leaving the Gmail tab. Similarly, you can make calls or send texts without leaving your current tab.
You have to be on the Aircall website to make calls from the web.
7. Click To Call and Click To Text from your CRM or Helpdesk
Using our Chrome Extension, you can make get click to call and click to text buttons right within your CRM or Helpdesk dashboard. So, you or your agent can make calls or send texts directly from your existing CRM or Helpdesk tool.
You don’t get this with Aircall.
8. Host Conference Calls from JustCall
It takes less than 30 seconds to set up a conference room & host a conference call to allow up to 50 participants to join a conference call.
You don’t get this with Aircall
9. AutoDialer, Predictive Dialer for Teams
JustCall has sales dialers for businesses that are inclined to grow fast. For SMBs and small sales/support teams, Auto Dialer is the right fit. Predictive Dialer works best for call/contact centers or big sales and support teams.
Overall, JustCall provides you with all major dialers. You can choose the dialer that suits your business needs in the best way.
Aircall has a single type of power dialer. Thus, JustCall is the preferred option for teams in such cases.
10. Unlimited Callers in Queues
Call queues provide a method of routing callers to people in your organization who can help with a particular issue or question. With JustCall, the maximum number of callers in a queue is unlimited.
As for Aircall, the maximum number of callers in call queues is only 5 (in the standard plan).
11. Appointment/Call Scheduler with Google Calendar Sync
Every user gets his/her own appointment scheduler to schedule call, appointment or demo with customers or leads. You can easily customize your link, availability and slots. Moreover, this appointment scheduler syncs with your Google Calendar.
For example, we use this feature to allow our users to schedule a demo or training session with us. Check out this link to schedule a demo with us here right away.
You don’t get this with Aircall. Growing businesses looking for appointment schedulers go for the Aircall alternative, that is, JustCall.
12. Call/SMS Reporting & Advanced Analytics
With Justcall, you get access to detailed analytics around your call and SMS campaigns. You can easily look into the call and SMS history to know anything regarding your past deals and conversations.
Aircall does not provide advanced analytics in their standard plan. But with JustCall’s standard plan you get advanced analytics features like IVR analytics, missed call analytics, SMS campaign analytics, and others. Some of the basic analytics features of JustCall are live calls analytics, voicemail analytics, numbers/team-member/busy-hours analytics, and many others.
Hence, when compared to Aircall, JustCall is the most preferred cloud phone system to opt for.
13. No Annual Contract Boundation
JustCall is preferred by many businesses because of the no-contract boundation that it offers its customers. While Aircall asks for one year contract in order to open an account with Aircall. JustCall imposes no such contract boundation.
Yet another quality to go for Justcall than the other cloud phone systems in the market. It does not tie you down with the annual contract.
14. Voicemail Drop in a Click
The voicemail drop feature is one of the most asked-for features on JustCall. While making calls to your prospects, if you encounter a voicemail box, you can easily drop a pre-recorded voicemail message. This will save you a lot of time and energy.
Conversely, Aircall does not offer a voicemail drop feature and you still have to manually leave voicemails for your customers. Hence, customers preferring to drop the pre-recorded voicemails with a click
15. Post-Call Survey to Level-up Customer Experience
JustCall Cloud Phone System provides you an option to get instant feedback on the performance of your agents using an automated Post-Call Survey. The survey will allow clients to rate the quality of conversation on a scale of 1-5 using their phone’s keypad.
On the contrary, you need to especially integrate with postcall.io to get a post-call survey in Aircall. This again puts Justcall one step ahead of Aircall and as a preferred Aircall alternative.
16. Customer Support like Never Before
We consider Customer Support more like one of the most critical features of our product so we are very serious about making our customers happy and ensuring that they get the maximum possible value out of JustCall.
Hence, we make sure that we help each and every new user and his/her team member with a live demo of the product. Also, our team of agents and experts helps them right from setting up their account to getting hands-on features like call forwarding, IVR/Call Menu, or anything related to our integrations.
Hear it from our customers themselves. Check out what our customers are saying about us.
17. Forwarding Incoming Call to SIP Desk phones
Call forwarding lets your calls go wherever you want them to go. You can forward incoming business calls to any phone, cell or SIP desk phone(s).
However, SIP desk phones cannot be integrated when using Aircall. So, businesses majorly go for JustCall.
18. Better Call Quality
JustCall works with premium telephony operators in the backend to provide the best audio quality for both your outbound and inbound calls. We spend 70% of resources/investment to R&D to ensure we are continuously improving the core functionality of JustCall i.e. Calling.
Ex-Aircall users have issues regarding call quality and reported frequent call drops.
19. Pay less, Get more on Justcall
JustCall pricing starts from $30/user/month for the Standard plan (Annual at $24) and you get almost all the major calling and SMS features you need to get started. If you’re looking at taking it to the next level, you can opt for the Premium plans at $60 (Annual at $48), this includes features such as Sales Dialers, AI-Powered coaching and more bundled in.
Worried about migrating? We have a one-click importer to help you import your contacts from Aircall or any other provider to JustCall.
FAQs
1. Can I port my Aircall phone numbers to JustCall?
Yes, you can port your phone numbers to JustCall. Check out this quick guide on Number Porting Process.
Interested to know more about how JustCall fits your business use-case? Get a one-on-one talk with our experts, now!
