Akanksha Mehta, Author at Blogv2

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Inbound Contact Center
Build superior customer
experiences
Business Phone System
Build seamless voice and SMS workflows on a single platform
IVR (Call Menu)
Guide your customers to the right solution with interactive options
Call Forwarding
Redirect incoming calls for faster handling and resolution
Automated Call Distribution
Automatically receive and distribute calls to the right agents

Sales Dialer
Maximize sales outreach with dialing automation
Outbound Call Center
Reach customers with seamless outbound calling capabilities
Call Recording
Automatically record calls and improve customer interactions
Advanced Analytics
Monitor real-time performance of agents with meaningful metrics

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Customer stories

Avalon Pharmacy decreased call queries by 40% and saved 2 hours per day with JustCall

Conversation Intelligence
Achieve peak agent productivity and drive customer delight
AI Coaching
Ramp up and train agents rapidly with personalized coaching plans
Agent Assist
Boost agents' success rate with real-time AI-powered guidance
SMS Copilot
Frame on-point business texts with AI-powered insights
Automatic Call Scoring
Evaluate performance instantly and save hours on manual assessment

Agent Analytics
Get a 360 degree view of agent performance
Call Transcription
Ditch manual note taking with AI-based summary & transcriptions
Moment Analysis
Highlight and revisit key moments from calls
Sentiment Analysis
Track and detect customer sentiment

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Master Your Minutes with AI-Driven Call Summaries & Transcriptions

CRM Integration
Build automated calling and SMS workflows with CRM integrations
Automated Call Distribution
Automatically receive and distribute calls to the right agents
Call Disposition
Seamlessly group and track conversations by outcomes
SMS Bots
Send automated answers, follow-ups, and responses

SMS Workflows
Build dynamic workflows for seamless business messaging
Automated Call Scoring
Assign call scores and build customized agent training pathways
Predictive Dialer
Enhance contact rates with dialing automation software

Customer stories

With JustCall, Pinnacle Career Institute sees its enrollment increase more than 52%

Connect
Connect with customers over Voice, SMS and WhatsApp
Prospect
Connect with more leads with automated outbound dialing
Collaborate
Chat with your team, get insights, and take action, all in one place

Convert
Turn website traffic into leads and connect with prospects instantly
Coach
Improve your team's performance and productivity, assisted by AI
Assist
Resolve customer queries better and faster with one shared inbox

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Everyone from Meta Workplace is here! Check out JustCall Workspace.

Sales
Seal more deals, accelerate your pipeline, and coach with AI
Lead Generation
Never miss a lead generation and instant engagement opportunity
Marketing
Reach and convert more leads with omnichannel campaigns
IT & Operations
Simplify IT operations with a modular platform

Customer Success
Delight and retain your customers with great service experiences
Customer Support
Ensure personalized and smarter interactions for your customers
Recruitment
Manage all things hiring and candidate communication at scale
Dispatch
Win over customers and their loyalty with great delivery experiences

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Everyone from Meta Workplace is here! Check out JustCall Workspace.

Real Estate
Accelerate property deals by handling calls and showings efficiently
Technology
Offer the best-in-class customer communication platform to your team
Financial Services
Deliver secure conversations with your customers and built trust
Fitness & Wellness
Grow bookings and memberships, deliver great client experiences

Healthcare
Offer contextual and reliable support to your patients and providers
Education
Manage workflows for admissions, enrollment, and counselling in one place
Retail
Enhance retail customer engagement and service