Customer Facing Team Archives

Outbound Call Center
Reach customers with seamless outbound calling capabilities
Inbound Contact Center
Build superior customer
experiences
Business Phone System
Build seamless voice and SMS workflows on a single platform
IVR (Call Menu)
Guide your customers to the right solution with interactive options
Call Forwarding
Redirect incoming calls for faster handling and resolution

Sales Dialer
Maximize sales outreach with dialing automation
Call Monitoring
Improve call outcomes and analyse conversations in real-time
Call Recording
Automatically record calls and improve customer interactions
Advanced Analytics
Monitor real-time performance of agents with meaningful metrics
Automated Call Distribution
Automatically receive and distribute calls to the right agents

Featured

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Customer stories

Avalon Pharmacy decreased call queries by 40% and saved 2 hours per day with JustCall

Conversation Intelligence
Achieve peak agent productivity and drive customer delight
AI Coaching
Ramp up and train agents rapidly with personalized coaching plans
Agent Assist
Boost agents' success rate with real-time AI-powered guidance
SMS Copilot
Frame on-point business texts with AI-powered insights
Automatic Call Scoring
Evaluate performance instantly and save hours on manual assessment

Agent Analytics
Get a 360 degree view of agent performance
Call Transcription
Ditch manual note taking with AI-based summary & transcriptions
Moment Analysis
Highlight and revisit key moments from calls
Sentiment Analysis
Track and detect customer sentiment

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CRM Integration
Build automated calling and SMS workflows with CRM integrations
Automated Call Distribution
Automatically receive and distribute calls to the right agents
Call Disposition
Seamlessly group and track conversations by outcomes
SMS Bots
Send automated answers, follow-ups, and responses

SMS Workflows
Build dynamic workflows for seamless business messaging
Automated Call Scoring
Assign call scores and build customized agent training pathways
Predictive Dialer
Enhance contact rates with dialing automation software

Customer stories

With JustCall, Pinnacle Career Institute sees its enrollment increase more than 52%

Connect
Connect with customers over Voice, SMS and WhatsApp
Prospect
Connect with more leads with automated outbound dialing
Collaborate
Chat with your team, get insights, and take action, all in one place

Convert
Turn website traffic into leads and connect with prospects instantly
Coach
Improve your team's performance and productivity, assisted by AI
Assist
Resolve customer queries better and faster with one shared inbox