Why Business Should Go for a Toll Free Number & VoiP?

Customer Service is a major aspect for a business to sell any product or to retain a customer. These days, we witness amazing marketing campaigns and feature-laden products that are ever-present on social media and other platforms. But as the hullabaloo around products and services increases, the need to provide a parallel level of Customer Service is also increasing.

Millions of products are sold on a daily basis by several different companies. A small percentage of those products may have some problems which might frustrate any customer. As a business owner, it becomes increasingly important for you to provide an effective solution to those problems. One way to do that would be to assist through calls.

But what if your customer doesn’t want to pay to call you to solve his problem? In cases like these, a Toll-Free number for your business comes to the rescue.

In this blog post, we’ll make it as easy as possible for you to get toll-free numbers for business. You’ll learn about:

• Why use Toll-Free Numbers For Business
• Toll-Free Number Advantages
• Toll-Free Numbers-Quick Setup
• Why go for a Cloud Phone system for Business

What are Toll-Free Numbers?

A Toll-free number is a telephone number that enables the callers to reach a business and/or individuals without being charged for the call.

The recipient of the call bears the charge. With this system, customers can avoid charges to make calls in case of a problem and the business can avoid a disgruntled customer.

So, before we get to a final conclusion on the use of Toll-Free numbers, let us discuss the various reasons to go for toll-free numbers for your business.

Why Use 800 Toll-Free Numbers for Business?

Businesses across the world have a strong affinity towards the 800 toll-free numbers. 800 prefixes build trust and reliability for your business. Customers know that they can call for free if they see this prefix in your business contact number.

855 business area code is a part of the 800 series, namely 888, 877, 866, 855, 844, and 833. They are widely known and accepted as true 800 number alternatives.

However, the 855 area code is one of the newest USA area codes. It targets customers in North America, specifically, Canada and the US. This means that if you are operating from the U.S. but also have customers in Canada, these VoIP toll-free numbers will let clients from almost the entire North America call you up with equal ease.

With a VoIP toll-free number from a cloud-based phone system like JustCall, clients need not worry about long-distance phone charges tied to online business communication. All these numbers are toll-free for callers across the USA and Canada.

Advantages of a Toll-free number

Better customer Service

Toll-free numbers act as a visible beacon of effective customer service. With the number, you can provide better customer service to your customers by letting them call you free-of-charge. This removes any hesitation or reluctance in the minds of your customers.

Also, your customers shouldn’t have to pay to get their problems sorted. A toll-free number tells them that you care for them even after you’ve made a sale. This inspires loyalty and more sales.

[tweetthis]Your customers shouldn’t have to pay to get their problems sorted. #SaaS #CX[/tweetthis]

Toll-free numbers can help you connect with the customer pertaining to any queries about your product or service. A no-charge paradigm also enables the user to remove any hesitation in making a query to you.

They’ll be able to call you at any time of the day without worrying about the local or international charges.

With this feature, a toll-free number can function as a one-stop-shop for all your customer’s needs and requirements and can help you effectively manage your customers.

This efficient service provision makes it easier for your customers to contact you, which in turn makes it more likely for them to recommend your services and consider you in the future.

Trust & Credibility

Having a Toll free number projects a corporate image to your customer. This perception enables a business to establish and leverage the trust between the user and his company.

Customers feel assured and confident of the business’s stability and service on seeing the toll free number. Having a toll-free number also makes a psychological assertion of better services and more care for the customers.

With an enhanced image, a business can also trump its competitors to grab a fair share of the market. The trust leads to more customers and more sales, thus acting as both a marketing and sales tool for a business.

More sales would result in a higher profit margin which would result in a significant improvement in your business.

Portability

Toll-free numbers enable you to make and receive calls on the run.

This facet o Toll-free numbers remove the dependence on the location of the business for necessary customer service functions. Toll-free numbers enable you to ‘always-on-call’ for your customers.

A toll-free number also provides a call forwarding service in which you can patch a call to any device that you want, anywhere. This enables you ‘always-on-call’ for your customer thus improving your customer service and increasing your convenience.

Apart from that, Toll-free numbers enable you to be flexible with your business’s location.

You can easily move your offices and let the Toll-free number be the same.

You can manage your calls by simply logging into your control panel.

Vanity Phone Number

The toll-free number can function as a Vanity Marketing tool. Many successful businesses define their brand with a toll-free number which dictates their tagline or name.

For example: ‘800-MOW-LAWN’ or ‘800-CALL-BING’ are toll-free numbers. In addition to that, Vanity numbers are catchy and easy to remember. There is a direct marketing benefit from this feature as it can bring a business to the top of an industry.

Significant Cost Reduction

Toll-free numbers are affordable in terms of subscription rates. Along with the regular call management, a Toll-free number also provide several other services like voicemail, message center, disaster recovery, etc.

These features increase the usage-to-cost ratio of Toll-free numbers. A toll-free number also reduces the need to have multiple call assistants to receive customer calls.

A toll-free number also reduces the need to have multiple call assistants to receive customer calls.

Removal of human call assistants helps reduce the cost and time of training as well as the remuneration offered to them;

Marketing Analytics

The toll-free numbers also provide the functionality of ad tracking and marketing for businesses.

With toll-free numbers, you can track the effectiveness of your promotional campaigns by mapping the number of calls received on a particular number. When a customer responds to a toll-free number, the advertiser or the marketer can track the information related to the respective campaign.

This allows the business to insight into their call volumes, patterns, and inquiry locations. Apart from that, the marketing insights from the toll-free numbers can also allow better targeting of relevant services to a different customer.

This increases the adaptability of the business and therefore increasing their profits.

Set Up toll-free Numbers With Cloud Phone Systems in 3 Easy Steps

You can set up the toll-free numbers with JustCall in 3 easy steps.

Why You Need a Cloud Business Phone System?

Now that you have got a toll-free number for clients to reach out to you, you are sure to be flooded with incoming calls.

Whether a business is operating in an on-premise setup, or remotely, a cloud-based phone system allows you to make and receive calls from anywhere. Also known as VoIP or voice over internet protocol, JustCall enables calling via the internet rather than through a phone line.

So, your calling operations are not bound by wires and other hardware. Your business has no geographical constraints. You can connect with customers from anywhere on the globe.

Toll-free numbers that JustCall provides, add icing to the cake!

1. Local and Toll-free Numbers

As stated above, the importance of toll-free numbers and local business phone numbers cannot be overlooked. A local business presence is crucial for scaling up your business, whether you have a small business or are an established one. You will be needing local area code numbers for your business contact number.

There are various perks to having a local business presence in locations where your customers are concentrated. Your business should be easy to reach out to. So, no matter where you’re located, your customer’s caller ID will display a local number whenever you dial them up. Moreover, customers tend to trust businesses that have a local presence.

Call center software like JustCall also provides toll-free numbers which are great for improving your customer service. Toll-free numbers with 800 prefixes like 877, 855, 844, 833 and so on, are very easy to remember. Customers don’t have to bother about spending money on reaching out to a support agent. This contributes to creating a more valuable customer experience.

And not just the toll-free numbers, JC scales up your sales and service operations with a flexible set of calling and texting features.

2. Interactive Voice Response

The interactive voice response system or IVR plays the role of a virtual receptionist for your business. IVR is both cost-efficient and operation-efficient. The touch-tone technology allows customers to pick from a set of options on the IVR menu. In this way, customers are directly connected to the agent or department they want to speak with.

With the IVR system in place, you don’t need to hire an admin or receptionist for transferring calls. All you need to do is set up your IVR menu so the caller can pick from the options and you’re all set.

Businesses using IVR claim that it has reduced their customer wait times and improved their customer service.

3. Live Call Monitoring and Barging

With call monitoring, managers can hop on to live calls between agents and customers. This contact center software feature helps supervisors to improve and enhance agents’ performance.

Call monitoring enables managers to provide real-time training to rookie agents. Call monitoring feature in VoIP phone system usually works at 3 levels.

• Firstly, managers can listen in on calls between agents and customers without any interference using ‘Listening’.
• Secondly, with ‘Whispering’, managers can jump on to the call and guide the agent without the customer knowing.
• ‘Call Barging‘ allows managers to jump on calls to speak with the customers directly. Call monitoring plays the dual role of training and assessment, at the same time

4. CRM Integrations

Handling customer data can end up consuming a whole lot of time for agents. Automated CRM integrations relieve agents of redundant manual tasks.

CRMs are undoubtedly an imperative part of any and every business. But, swapping between your CRM and the dialer or other business tools renders agents unproductive. Automated CRM integrations smoothen business workflows and help save time through the following ways:

• Automatically save call details
• Make and receive calls from the CRM
• Create automation using call dispositions

5. Automatic Call Distribution

In a business big or small, the prime concern is to effectively handle the incoming tide of calls. After all, there’s nothing more frustrating for customers than to be bounced from one agent to another.

You wouldn’t want your customers to wait endlessly to add on to their frustration. The automatic call distributor system channels each call in an effective manner.

First, it routes incoming calls to the agents of the right domain with ample experience. Thanks to this feature, customers don’t have to go through the hassles of waiting or ending up with the wrong agent.

Call queues further streamline the response system for the customers and customized greetings play out as the customers wait.    So, the automatic call distributor system fast-tracks the customer resolution process and allows the customers to leave on a satisfying note.

How to get a Toll-Free VoIP Number for Business?

Getting toll-free numbers for business is as easy as depicted above! Once you get the 800 business numbers of your choice. You can build a local as well as international business presence among customers stationed anywhere around the globe.

Still having any queries in mind regarding what toll-free numbers are the best for your business? Our experts are just a click away!

Read more, here!

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