{"id":11240,"date":"2023-04-05T10:41:00","date_gmt":"2023-04-05T05:11:00","guid":{"rendered":"https:\/\/justcall.io\/blog\/?p=11240"},"modified":"2023-07-17T14:07:32","modified_gmt":"2023-07-17T08:37:32","slug":"ringcentral-alternatives-and-competitors","status":"publish","type":"post","link":"https:\/\/web.justcall.dev\/blogv2\/ringcentral-alternatives-and-competitors.html","title":{"rendered":"Top 8 RingCentral Alternatives &#038; Competitors in 2023"},"content":{"rendered":"\r\n<p>When it comes to assessing VoIP services, RingCentral often makes most lists due to its feature-rich service and the ability to access their phone across diverse devices. That said, the pricing is steep and the customer support doesn&#8217;t always come out at the top.\u00a0<\/p>\r\n\r\n\r\n\r\n<p>If you are looking for the best alternative phone services, this comprehensive guide is for you. We will provide eight equally good alternatives for you to consider by factoring in key parameters such as the <strong><a href=\"https:\/\/justcall.io\/blog\/voip-features.html\">top features of each VoIP software<\/a><\/strong>, pros, and cons of each tool, pricing plans, and why each tool is a worthy alternative to RingCentral. Let&#8217;s get to it right away.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>Top 8 Alternatives to RingCentral &#8211; Choose the Best Call Center Software for Your Business<\/strong><\/h2>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\">\r\n<li><em>JustCall<\/em><\/li>\r\n<li><em>Microsoft Teams<\/em><\/li>\r\n<li><em>Google Chat<\/em><\/li>\r\n<li><em>Nextiva<\/em><\/li>\r\n<li><em>Zoom<\/em><\/li>\r\n<li><em>Vonage Business Communication<\/em><\/li>\r\n<li><em>Dialpad<\/em><\/li>\r\n<li><em>8X8 X Series<\/em><\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><strong>1.JustCall Overview<\/strong><\/h3>\r\n\r\n\r\n\r\n<p>JustCall is a <a href=\"https:\/\/justcall.io\/blog\/voip-phone-system-guide.html\" target=\"_blank\" rel=\"noopener\">VoIP business phone system<\/a> that has emerged as the Cloud Phone System<strong>\u00a0<\/strong>of choice for today&#8217;s multi-tasking sales and support teams. This powerful software helps add context to every call and conversation, making it productive and efficient along the way. Users can leverage innovative features such as call software, virtual numbers, SMS campaigns, <strong><a href=\"https:\/\/justcall.io\/integrations\/\">native CRM integrations<\/a><\/strong>, and much more at just $30 per user.\u00a0<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"919\" class=\"wp-image-11281\" src=\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2022\/08\/justcall-team-analytics-1.png\" alt=\"JustCall-Team-Number-Analytics\" srcset=\"https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2022\/08\/justcall-team-analytics-1.png 1600w, https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2022\/08\/justcall-team-analytics-1-300x172.png 300w, https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2022\/08\/justcall-team-analytics-1-1024x588.png 1024w, https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2022\/08\/justcall-team-analytics-1-768x441.png 768w, https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2022\/08\/justcall-team-analytics-1-1536x882.png 1536w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/figure>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\"><strong> Top Features of\u00a0JustCall<\/strong><\/h4>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>SMS Features<\/strong> &#8211; Get hold of <strong><a href=\"https:\/\/justcall.io\/product\/bulk-sms-and-mms\/\">Bulk SMS<\/a><\/strong> for giving out offers and reminders, <strong><a href=\"https:\/\/justcall.io\/product\/sms-bot\/\">SMS bots<\/a><\/strong> for instant replies, and <strong><a href=\"https:\/\/justcall.io\/solution\/sms-automation-tool\/\">SMS automation<\/a><\/strong> for quick support.<\/li>\r\n<li><strong>Call Intelligence<\/strong>&#8211; Make the best use of IQ to sketch out the best pitches, real-time conversation insights and coaching with conversational intelligence.<\/li>\r\n<li><strong>Call queues\u00a0<\/strong>&#8211; Route calls to the right agent using IVR, skill-based routing, and caller information to ensure customers reach the right agent and are not kept waiting.<\/li>\r\n<li><strong>Monitor, Whisper, or Barge<\/strong>\u00a0&#8211; Monitor live agent calls and provide help through whispers or by joining the call in real-time.<\/li>\r\n<li><strong>Real-time dashboard\u00a0<\/strong>&#8211; Monitor agents&#8217; performance using real-time dashboards and performance analytics.<\/li>\r\n<li><strong>Autodialer<\/strong>\u00a0&#8211; A remote phone automatically makes calls using an unloaded contact list and connects to a human agent only when the call is received.<\/li>\r\n<li><strong>Call recording<\/strong>\u00a0&#8211; Record and monitor agent calls to improve quality and performance.<\/li>\r\n<li><strong>Post numbers<\/strong>\u00a0&#8211; Keep existing numbers when changing services to help customers reach you easily.<\/li>\r\n<li><strong>Automatic saving of customer details\u00a0<\/strong>&#8211; Calls, texts, voicemails, etc. are automatically stored on the connected CRM, without the need for any manual intervention.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\">JustCall Pros and Cons<\/h4>\r\n\r\n\r\n\r\n<figure class=\"wp-block-table\">\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td><strong>JustCall\u00a0<\/strong><strong>Pros<\/strong><\/td>\r\n<td><strong>JustCall Cons<\/strong><\/td>\r\n<\/tr>\r\n<tr>\r\n<td>It is a user-friendly software as it can be integrated with CRM and Slack<\/td>\r\n<td>Call quality can be slightly better<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>You can\u00a0dial numbers from any website, making it super convenient<\/td>\r\n<td>The software can get buggy sometimes<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>You can create and analyze real-time reports, customer statistics, products, services, sales, and surveys.<\/td>\r\n<td>\u00a0<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>It comes at a good price for the features provided and is easy to use as well as set up<\/td>\r\n<td>\u00a0<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<\/figure>\r\n<h4>JustCall Reviews<\/h4>\r\n<p>Here are some reviews and real feedback from users.\u00a0<\/p>\r\n<ul>\r\n<li>It is less cumbersome and easier to set up<\/li>\r\n<li>Customer support is available and helpful<\/li>\r\n<li>Voicemails during a call and automated text messages make it time-saving<\/li>\r\n<\/ul>\r\n<p>JustCall has a G2 rating of 4.3\/5 stars.<\/p>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\"><strong> JustCall Pricing Plans<\/strong><\/h4>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>Standard<\/strong>\u00a0&#8211;\u00a0<strong>$24<\/strong>\u00a0per user, per month, billed annually<\/li>\r\n<li><strong>Premium<\/strong>\u00a0&#8211;\u00a0<strong>$48<\/strong>\u00a0per user, per month, billed annually<\/li>\r\n<li><strong>Custom<\/strong>\u00a0&#8211;\u00a0<strong>On request<\/strong><\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\"><strong>Why\u00a0JustCall\u00a0As An Alternative to RingCentral<\/strong><\/h4>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>Send and receive SMS:\u00a0<\/strong>You can send both SMS &amp; MMS from SMS-enabled phone numbers. You can also access\u00a0workflow automation and bulk campaign around SMS.<\/li>\r\n<li><strong>Live call monitoring, call barging, and call whispering<\/strong>: As a manager, you can <strong><a href=\"https:\/\/justcall.io\/product\/live-call-monitoring\/\">listen to live calls between your agent and your customer<\/a><\/strong> without any interference. You can also whisper a few tips and ideas to your agent during the call, without letting the customer know.<\/li>\r\n<li><strong>Make and receive phone calls from anywhere on the web<\/strong>: By simply\u00a0installing the <strong><a href=\"https:\/\/help.justcall.io\/en\/articles\/2702689-receive-incoming-calls-on-chrome-desktop-app-or-web-dialer\">Chrome extension<\/a><\/strong>, you will be able to receive calls from whatever tab you are on.\u00a0<\/li>\r\n<li><strong>Appointment\/call scheduler with Google calendar sync:\u00a0<\/strong>You can get your own <strong><a href=\"https:\/\/justcall.io\/product\/appointment-scheduler\/\">appointment scheduler to schedule call<\/a><\/strong>, appointment, or demo with customers or leads, and sync it with your Google Calendar.\u00a0<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\"><strong>JustCall Best-suited for:<\/strong><\/h4>\r\n\r\n\r\n\r\n<p>JustCall can be used by enterprises of all sizes (small, mid, and large) and is perfect for a business looking to implement an all-in-one customer communication platform.<\/p>\r\n<div class=\"signup-widget-v2 old-signup-widget blue-theme\"><div class=\"signup-widget-v2-left-col\">\n                <img decoding=\"async\" src=\"https:\/\/web.justcall.dev\/blogv2\/wp-content\/themes\/jc-blogv2\/assets\/g2-review.svg\" alt=\"g2\">\n                <p>Take Your Business To The Next Level With The Leading Alternative To Ringcentral<\/p>\n\t\t\t\t<div class=\"sub-text\"><p>Start your 14 day trial with JustCall.<\/p><\/div>\n                <\/div>\n                <div class=\"signup-widget-v2-right-col\">\n                    <a class=\"btn-blue new-signup-widget-v2\" href=\"https:\/\/justcall.io\/signup\">Start free trial<\/a>\n                <\/div>\n            <\/div>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><strong>2. Microsoft Teams Overview<\/strong><\/h3>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1134\" height=\"746\" class=\"wp-image-11287\" src=\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2022\/08\/microsoft-teams-.png\" alt=\"Microsoft-Teams-Conversation\" srcset=\"https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2022\/08\/microsoft-teams-.png 1134w, https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2022\/08\/microsoft-teams--300x197.png 300w, https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2022\/08\/microsoft-teams--1024x674.png 1024w, https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2022\/08\/microsoft-teams--768x505.png 768w\" sizes=\"auto, (max-width: 1134px) 100vw, 1134px\" \/><\/figure>\r\n\r\n\r\n\r\n<p>Think of Microsoft Teams as an all-encompassing, robust tool that allows for:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Seamless collaboration and sharing for employees across multiple locations<\/li>\r\n<li>Teams to work together as a seamless, functional unit<\/li>\r\n<li>Increased levels of security, privacy, stability, and convenient access\u00a0<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\"><strong>Top Features of Microsoft Teams<\/strong><\/h4>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>Breakout rooms:<\/strong>\u00a0Think of breakout rooms as &#8216;mini-meeting rooms,&#8217; which are related to a larger meeting. This feature enables smaller group discussions easily.<\/li>\r\n<li><strong>Improved whiteboard:\u00a0<\/strong>An integrated Whiteboard app that empowers meeting participants to collaborate on a shared virtual whiteboard in real-time<\/li>\r\n<li><strong>Live transcription:<\/strong>\u00a0An AI-powered text captioning that literally shows what the meeting participants are talking about in real-time<\/li>\r\n<li><strong>Spotlighting people:\u00a0<\/strong>The ability of meeting organizers and presenters to \u201cspotlight\u201d certain meeting participants\u00a0<\/li>\r\n<li><strong>PowerPoint grid view:\u00a0<\/strong>An improved way of presenting a PowerPoint document in a meeting, where you don&#8217;t need to flip through all slides; you can show specific ones as needed<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\">Microsoft Teams Pros and Cons<\/h4>\r\n\r\n\r\n\r\n<figure class=\"wp-block-table\">\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td>\r\n<p><b>Microsoft Teams Pros<\/b><\/p>\r\n<\/td>\r\n<td>\r\n<p><b>Microsoft Teams Cons<\/b><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">A one-stop application for communication in terms of text, voice, and video<\/span><\/p>\r\n<\/td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Voice communication needs better software for voice lagging; sometimes, voice clarity is not good.<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Acts as one tool for data sharing or file transfer<\/span><\/p>\r\n<\/td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Screen sharing needs refinement, as the user has to wait for 10 seconds for the screen to display<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Offers good integration on mobile and laptop<\/span><\/p>\r\n<\/td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Alerts should be improved for service issues or performance issues<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">There are constant updates to improve performance<\/span><\/p>\r\n<\/td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Formatting can be better for chat-in meetings<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">It easily integrates with Microsoft 365<\/span><\/p>\r\n<\/td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Limited calling plan\u00a0<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<\/figure>\r\n<p>It has a TrustRadius rating of 4\/5 stars.\u00a0<\/p>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\"><strong>Microsoft Teams Pricing Plans<\/strong><\/h4>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>Cloud Free:\u00a0<\/strong>$0.00 per user\/per month<\/li>\r\n<li><strong>Microsoft 365 Business Basic:\u00a0$5<\/strong>\u00a0per user\/per month<\/li>\r\n<li><strong>Microsoft 365 Business Standard:<\/strong>\u00a0<strong>$12.5<\/strong>\u00a0per user\/per month\u00a0<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\"><strong>Why Microsoft Teams As An Alternative to RingCentral<\/strong><\/h4>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Microsoft Teams doubles up as a multi-faceted team communications platform, which allows users to seamlessly transition between text, voice, and video connections.\u00a0<\/li>\r\n<li>It allows users to\u00a0serve a larger pool of attendees (up to 10,000 within and outside an organization), making it one-of-a-kind.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\"><strong>Microsoft Teams Best-suited for:<\/strong><\/h4>\r\n\r\n\r\n\r\n<p>Businesses who wish to\u00a0facilitate a work environment between remote users or within a large business should use Microsoft Teams.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><strong>3. Google Chat Overview<\/strong><\/h3>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"510\" height=\"751\" class=\"wp-image-11288\" src=\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2022\/08\/google-chat.png\" alt=\"Google-Chat-Search-Functionality\" srcset=\"https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2022\/08\/google-chat.png 510w, https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2022\/08\/google-chat-204x300.png 204w\" sizes=\"auto, (max-width: 510px) 100vw, 510px\" \/><\/figure>\r\n\r\n\r\n\r\n<p>Google Chat, (previously Hangouts Chat), is basically a collaboration tool that is designed to help teams be able to get their work done in one centralized place. From direct messages to group conversations, Google Chat enables teams to seamlessly collaborate fluidly and efficiently from anywhere. You can also securely connect with anyone with whom you work and take group work to the next level with shared chat, files, and tasks.<\/p>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\"><strong>Top Features of Google Chat<\/strong><\/h4>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>See messages in one place:\u00a0<\/strong>You can use Chat straight from Gmail, or as a standalone app to streamline your work and select the right channel for every kind of conversation.<\/li>\r\n<li><strong>Collaborate in dedicated spaces<\/strong>: &#8216;Spaces&#8217; are the central place where teams can engage in topic-based discussions, share knowledge and ideas, move projects forward, and build communities and team culture.<\/li>\r\n<li><strong>Tap into the best of Google Workspace:\u00a0<\/strong>You can use Chat and Spaces to collaborate seamlessly on content with Google Docs, Sheets, and Slides.\u00a0<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\">Google Chat Pros and Cons<\/h4>\r\n\r\n\r\n\r\n<figure class=\"wp-block-table\">\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td>\r\n<p><b>Google Chat Pros<\/b><\/p>\r\n<\/td>\r\n<td>\r\n<p><b>Google Chat Cons<\/b><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Improve business process agility and enhance decision-making<\/span><\/p>\r\n<\/td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Text boxes sometimes resize on their own<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Easy-to-use interface<\/span><\/p>\r\n<\/td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Inability to dock the conversation list<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Fast connectivity and portability to use from a phone, tab, etc.<\/span><\/p>\r\n<\/td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Conversations can jump around quite often<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">A quick way to share files like pdf, jpg, videos, etc.<\/span><\/p>\r\n<\/td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Searching for specific instances or keywords sometimes is not efficient<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">No downloads are required, and there are no operating system restrictions\u00a0<\/span><\/p>\r\n<\/td>\r\n<td>\u00a0<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<\/figure>\r\n<p>Google Chat has a rating of 4 out of 5 stars on TrustRadius.\u00a0<\/p>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\"><strong> Google Chat Pricing Plans<\/strong><\/h4>\r\n\r\n\r\n\r\n<p>Google Chat is a component of Google Workspace. It is available in all pricing tiers of the parent product:<\/p>\r\n\r\n\r\n\r\n<figure class=\"wp-block-table\">\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td>\u00a0<\/td>\r\n<td>Business Starter<\/td>\r\n<td>Business Standard<\/td>\r\n<td>Business Plus<\/td>\r\n<td>Enterprise<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>Monthly price per user<\/td>\r\n<td>$6 USD<\/td>\r\n<td>$12 USD<\/td>\r\n<td>$18 USD<\/td>\r\n<td>Pricing on request<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<\/figure>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\"><strong>Why\u00a0Google Chat\u00a0As An Alternative to RingCentral<\/strong><\/h4>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Google Chat demonstrates better performance<\/li>\r\n<li>Plus, it offers better compatibility for online meetings\/events<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\"><strong>Google Chat Best-suited for:<\/strong><\/h4>\r\n\r\n\r\n\r\n<p>Google Chat is a secure communications tool that&#8217;s ideally suited for smaller enterprises. It is designed to\u00a0offer easy business communications within the Google Workspace ecosystem. Using Google Chat, your team can easily collaborate via text, build collaborative chat rooms, conduct web conferences, share documents, and deliver presentations.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><strong>4. Nextiva Overview<\/strong><\/h3>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"889\" height=\"496\" class=\"wp-image-11292\" src=\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2022\/08\/nextiva.png\" alt=\" Nextiva-Dashboard\" srcset=\"https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2022\/08\/nextiva.png 889w, https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2022\/08\/nextiva-300x167.png 300w, https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2022\/08\/nextiva-768x428.png 768w\" sizes=\"auto, (max-width: 889px) 100vw, 889px\" \/><\/figure>\r\n\r\n\r\n\r\n<p>Nextiva is a cloud-based communication platform with <strong><a href=\"https:\/\/justcall.io\/solution\/outbound-call-center-software\/\">call center solutions<\/a><\/strong> like a phone system, contact center, video meetings, <strong><a href=\"https:\/\/justcall.io\/product\/team-collaboration\/\">team collaborations<\/a><\/strong>, and so on. Nextiva has a web app and a mobile app for remote servicing and integrates with business solutions like ServiceNow, Salesforce, and Zendesk.<\/p>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\"><strong>Top Features of Nextiva<\/strong><\/h4>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>Intelligent virtual agents (IVA)<\/strong>\u00a0&#8211; Self-services IVR that is capable of handling huge call volumes and routing calls to the right agents.<\/li>\r\n<li><strong>Workforce management tools<\/strong>\u00a0&#8211; The tools to monitor quality, forecast, and accurately staff operations to improve agent performance.<\/li>\r\n<li><strong>Call pop<\/strong>\u00a0&#8211; Agents get important caller information in a pop-up screen before they enter customer calls.<\/li>\r\n<li><strong>Call queues and smart routing<\/strong>\u00a0&#8211; Incoming calls are distributed based on load, user details, and IVR responses.<\/li>\r\n<li><strong>Built-in CRM<\/strong>\u00a0&#8211; The platform comes with an in-built CRM to support sales and support operations.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\">Nextiva\u00a0Pros and Cons<\/h4>\r\n\r\n\r\n\r\n<figure class=\"wp-block-table\">\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td>\r\n<p><b>Nextiva Pros<\/b><\/p>\r\n<\/td>\r\n<td>\r\n<p><b>Nextiva Cons<\/b><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Highly customizable auto-attendant<\/span><\/p>\r\n<\/td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Status is only shown for contacts<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Knowledgeable and friendly customer support<\/span><\/p>\r\n<\/td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Buggy mobile apps<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Advanced call management<\/span><\/p>\r\n<\/td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Integrations aren\u2019t in-depth<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Stable and high-quality call service<\/span><\/p>\r\n<\/td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">The interface can get confusing<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">The setup process is convenient<\/span><\/p>\r\n<\/td>\r\n<td>\u00a0<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<\/figure>\r\n<p>Nextiva has a rating of 4.5\/5 stars on G2.<\/p>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\"><strong>Nextiva Pricing Plans<\/strong><\/h4>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\">\r\n<li><strong>Essential<\/strong>\u00a0&#8211; $17.95 per user, per month<\/li>\r\n<li><strong>Professional<\/strong>\u00a0&#8211; $21.95 per user, per month<\/li>\r\n<li><strong>Enterprise<\/strong>\u00a0&#8211; $31.95 per user, per month<\/li>\r\n<li><strong>Ultimate<\/strong>\u00a0&#8211; $52.95 per user, per month<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\"><strong>Why Nextiva As An Alternative to RingCentral<\/strong><\/h4>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>Provides 360 Degree Feedback (complete customer view) as a feature<\/li>\r\n<li>Offers the ability to access alerts and escalate tickets<\/li>\r\n<li>Provides additional features such as calendar management and benchmarking<\/li>\r\n<li>Offers onboarding features like employee coaching tools and an employee directory<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\"><strong>Nextiva Best-suited for:<\/strong><\/h4>\r\n\r\n\r\n\r\n<p>Nextiva is being used by organizations of all sizes for telephony services.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><strong>5. Zoom Overview<\/strong><\/h3>\r\n\r\n\r\n\r\n<p><strong><img decoding=\"async\" src=\"https:\/\/wp-public-fs.s3.ap-south-1.amazonaws.com\/tasks\/1627d1a8d90dd7279ce1fa1495e14ddcef526eae924782\/images\/screenshot_%28564%29-62975e20c8825.png\" alt=\"\" \/><\/strong><\/p>\r\n\r\n\r\n\r\n<p>Zoom unifies cloud video conferencing, simple online meetings, and group messaging into one easy-to-use platform. It offers video, audio, and screen-sharing experience across Zoom Rooms, Windows, Mac, iOS, Android, and H.323\/SIP room systems.\u00a0Its <strong><a href=\"https:\/\/justcall.io\/blog\/cloud-phone-system-guide.html\">enterprise cloud phone system<\/a><\/strong> is built natively for its platform. If you want flexible collaboration and a distributed and large workforce, this should be your go-to tool.<\/p>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\"><strong> Top Features of Zoom<\/strong><\/h4>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>Meetings:\u00a0<\/strong>Good for HD video and audio collaboration<\/li>\r\n<li><strong>Rooms and Workspaces<\/strong>: Helps you to power up your conference rooms with video<\/li>\r\n<li><strong>Phone System:<\/strong>\u00a0Serves as an ideal enterprise cloud phone system.<\/li>\r\n<li><strong>Video Webinars:<\/strong>\u00a0Drive full-featured, easy-to-use, and engaging webinars<\/li>\r\n<li><strong>Marketplace:\u00a0<\/strong>Leverage integrations and bots to use with Zoom<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\">Zoom\u00a0Pros and Cons<\/h4>\r\n\r\n\r\n\r\n<figure class=\"wp-block-table\">\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td>\r\n<p><b>Zoom Pros<\/b><\/p>\r\n<\/td>\r\n<td>\r\n<p><b>Zoom Cons<\/b><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Its star feature is the whiteboard facility with annotation support<\/span><\/p>\r\n<\/td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">The audio quality can be improved with a feature to remove background noise<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">It offers screen sharing with the record feature<\/span><\/p>\r\n<\/td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Inability to view all\/most meeting participants on the screen at one time, which can be an issue if there are more than 3 participants<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">It offers Outlook and Google Calendar compatibility<\/span><\/p>\r\n<\/td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Screen sharing can become overly complicated<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">It works on just about every device: Mobile phones, computers, and conference rooms.<\/span><\/p>\r\n<\/td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">The mobile experience can be better<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">It has good video and audio quality<\/span><\/p>\r\n<\/td>\r\n<td>\u00a0<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<\/figure>\r\n<p>Zoom has a rating of 4\/5 stars on TrustRadius.\u00a0<\/p>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\"><strong>Zoom Pricing Plans<\/strong><\/h4>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>Cloud Basic: Free<\/strong><\/li>\r\n<li><strong>Cloud Pro:\u00a0<\/strong>$14.99\u00a0per month\/per license<\/li>\r\n<li><strong>Cloud Business<\/strong>:\u00a0$19.99\u00a0per month\/per license<\/li>\r\n<li><strong>Cloud Enterprise<\/strong>:\u00a0$19.99\u00a0per month\/per license<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\"><strong> Why Zoom As An Alternative to RingCentral<\/strong><\/h4>\r\n\r\n\r\n\r\n<p>Zoom is the preferred software if you want to host more than 200 participants on the same call. Plus, note that Zoom is a video-first tool so if you&#8217;re looking for a video-driven platform, Zoom is a better choice.<\/p>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\"><strong> Zoom Best-suited for:<\/strong><\/h4>\r\n\r\n\r\n\r\n<p>Zoom is best suited for using the following functionalities: video conferencing meetings, audio conferencing, webinars, meeting recordings, and live chat whether for a small or large business.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><strong>6. Vonage Overview<\/strong><\/h3>\r\n\r\n\r\n\r\n<p><strong><img decoding=\"async\" src=\"https:\/\/wp-public-fs.s3.ap-south-1.amazonaws.com\/tasks\/1627d1a8d90dd7279ce1fa1495e14ddcef526eae924782\/images\/screenshot_%28563%29-62975da999856.png\" alt=\"\" \/><\/strong><\/p>\r\n\r\n\r\n\r\n<p>Vonage\u00a0offers a unified communications solution, which is ideal for businesses looking to scale. You can also leverage its cloud contact center solution, which supports features such as mobility, positive customer experience,\u00a0collaboration, and flexibility.\u00a0Additionally, the biggest advantage of this platform is that it can be implemented quickly.<\/p>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\"><strong> Top Features of Vonage<\/strong><\/h4>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>Vonage meetings:\u00a0<\/strong>Leverage an intuitive video collaboration solution to use across your organization and with customers.<\/li>\r\n<li><strong>Admin portal:<\/strong>\u00a0Manage your entire phone system from a single portal.<\/li>\r\n<li><strong>Mobile and desktop apps:\u00a0<a href=\"https:\/\/justcall.io\/solution\/business-phone-system\/\" target=\"_blank\" rel=\"noopener\">Run your business phone system<\/a><\/strong> from your computer or any mobile device.<\/li>\r\n<li><strong>Business inbox:<\/strong>\u00a0Address customer needs faster with SMS, MMS, and Facebook Messenger captured in Business Inboxes.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\">Vonage Pros and Cons<\/h4>\r\n\r\n\r\n\r\n<figure class=\"wp-block-table\">\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td>\r\n<p><b>Vonage Pros<\/b><\/p>\r\n<\/td>\r\n<td>\r\n<p><b>Vonage Cons<\/b><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">The mobile phone app is its strong suit<\/span><\/p>\r\n<\/td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Sometimes, the call history does not show<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">It is one of the best dialing software with very good voice quality<\/span><\/p>\r\n<\/td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Text messaging cannot handle images sometimes<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">It offers amazing features like<\/span><a href=\"https:\/\/justcall.io\/product\/record-phone-calls\/\"><b>call recording<\/b><\/a><span style=\"font-weight: 400;\">, texting, voice mail, and divert calls<\/span><\/p>\r\n<\/td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">They do not take billing support calls; it only occurs on online chat\u00a0<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">The soft phone and click-to-dial features work great on desktop<\/span><\/p>\r\n<\/td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">The desktop app can have some hiccups, and there are frequent updates<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\u00a0<\/td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">The phone lines are often down<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<\/figure>\r\n<p>Vonage has a rating of 3.5\/5 stars on TrustRadius.<\/p>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\"><strong>Vonage Pricing Plans<\/strong><\/h4>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>Mobile:\u00a0$19.99\u00a0<\/strong>per month\/per line plus taxes &amp; fees<\/li>\r\n<li><strong>Premium:\u00a0$29.99\u00a0<\/strong>per month\/per line plus taxes &amp; fees<\/li>\r\n<li><strong>Advanced:\u00a0$39.99\u00a0<\/strong>per month\/per line plus taxes &amp; fees<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\"><strong>Why Vonage As An Alternative to RingCentral<\/strong><\/h4>\r\n\r\n\r\n\r\n<p>In comparison to RingCentral, Vonage has more customization and add-ons for its plans, making it a better choice.<\/p>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\"><strong> Vonage Best-suited for:<\/strong><\/h4>\r\n\r\n\r\n\r\n<p>Vonage is ideally suited for small businesses that need ten or fewer business lines and don&#8217;t require advanced features (read: video conferencing) that are capable of hosting large meetings. Larger organizations who want to customize their unified communications systems can also go for Vonage.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><strong>7. Dialpad Overview<\/strong><\/h3>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/wp-public-fs.s3.ap-south-1.amazonaws.com\/tasks\/1627d1a8d90dd7279ce1fa1495e14ddcef526eae924782\/images\/screenshot_%28572%29-6298ab64e7daf.png\" alt=\"Dialpad Post Call Summary\" \/><\/figure>\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n\r\n\r\n<p>Think of Dialpad as a suite of business communication products, which offers a host of useful tools such as business phone systems, contact centers, video conferencing, and sales software. Moreover, the calling and admin features come in handy when wanting to improve employee productivity as well as in streamlining communication. If you are looking for a\u00a0software-based communication system and integration, go for Dialpad.<\/p>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\"><strong> Top Features of Dialpad<\/strong><\/h4>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>Administration:\u00a0<\/strong>You can experience a fast setup, hassle-free deployment, and the ability to provision and manage users with ease and efficiency.<\/li>\r\n<li><strong>Call Center Productivity:\u00a0<\/strong>You can leverage useful tools to address some of the challenges that call centers face, such as inaccurate reporting and analytics.<\/li>\r\n<li><strong>Calling &amp; Routing:\u00a0<\/strong>From call park to call transfer to <strong><a href=\"https:\/\/justcall.io\/product\/forward-to-phone\/\">call forwarding<\/a><\/strong>, Dialpad offers a comprehensive suite of calling and routing features to help improve business communication at your organization.<\/li>\r\n<li><strong>Web Conferencing:\u00a0<\/strong>Improve online meetings with high-quality audio and video web conferencing, extensive screen sharing capabilities, and <a href=\"https:\/\/justcall.io\/blog\/what-is-a-conference-call-meeting.html\"><strong>advanced conference call<\/strong><\/a> setting.<\/li>\r\n<li><strong>Reliability &amp; Security:<\/strong>\u00a0It comes with automatic data backup and redundancy built into the platform. Use Dialpad to benefit from secure, encrypted calls and layered security.<\/li>\r\n<li><strong>Voice Intelligence:\u00a0<\/strong>With built-in machine learning, Voice Intelligence employs natural language processing and voice recognition to provide recommendations in real-time and comprehensive post-call notes and transcripts.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\">Dialpad Pros and Cons<\/h4>\r\n\r\n\r\n\r\n<figure class=\"wp-block-table\">\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td>\r\n<p><b>Dialpad Pros<\/b><\/p>\r\n<\/td>\r\n<td>\r\n<p><b>Dialpad Cons<\/b><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Consistent performance and call quality<\/span><\/p>\r\n<\/td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Default reporting to consolidate contact centers<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Highly configurable to adjust to customized needs<\/span><\/p>\r\n<\/td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">VI transcription recognizing different languages<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Outstanding support during the implementation<\/span><\/p>\r\n<\/td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">When answering from the mobile application, the computer application continues to ring with a delay<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Connectivity from anywhere<\/span><\/p>\r\n<\/td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Windows Desktop App feels clunky and sometimes slow<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">User-friendly with an intuitive interface<\/span><\/p>\r\n<\/td>\r\n<td>\u00a0<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<\/figure>\r\n<p>It has a rating of 4\/5 stars on TrustRadius.<\/p>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\"><strong>Dialpad Pricing Plans<\/strong><\/h4>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>Standard: $15\u00a0<\/strong>per user per month<\/li>\r\n<li><strong>Pro:\u00a0$25\u00a0<\/strong>per user per month<\/li>\r\n<li><strong>Enterprise:<\/strong>\u00a0Available on request<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\"><strong> Why Dialpad As An Alternative to RingCentral<\/strong><\/h4>\r\n\r\n\r\n\r\n<p>Dialpad is the better option for small teams that have a shoestring budget and might not need the level of integrations and add-ons that RingCentral offers.\u00a0<\/p>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\"><strong>Dialpad Best-suited for:<\/strong><\/h4>\r\n\r\n\r\n\r\n<p>Dialpad&#8217;s features and information are better suited for softphones and mobile apps. That said, the platform supports diverse IP phones that can be purchased through an account holder&#8217;s administration portal.<\/p>\r\n\r\n\r\n\r\n<h3 class=\"wp-block-heading\"><strong>8. 8&#215;8 Overview<\/strong><\/h3>\r\n\r\n\r\n\r\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/wp-public-fs.s3.ap-south-1.amazonaws.com\/tasks\/1627d1a8d90dd7279ce1fa1495e14ddcef526eae924782\/images\/screenshot_%28573%29-6298abcbe5ece.png\" alt=\"\" \/><\/figure>\r\n\r\n\r\n\r\n<p>8&#215;8 is a SaaS-based phone, video, chat, and <a href=\"https:\/\/justcall.io\/blog\/best-contact-center-software.html\" target=\"_blank\" rel=\"noopener\">contact center platform<\/a> for businesses. 8&#215;8 provides solutions for VoIP calls, video conferencing, APIs for SMS and chat, and so on, and also\u00a0integrates with third-party solutions like Microsoft Teams, Salesforce, Google Workspace, and Freshdesk.<\/p>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\"><strong>Top Features of 8&#215;8<\/strong><\/h4>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>Unlimited calling, SMS, and fax<\/strong>\u00a0&#8211; Depending on the plan, users can make calls and send messages and faxes for free.<\/li>\r\n<li><strong>Multi-level auto attendant<\/strong>\u00a0&#8211; Using automation features like IVR and smart routing, customers are routed to the right agent for fast issue resolution.<\/li>\r\n<li><strong>Call recording &amp; storage<\/strong>\u00a0&#8211; All agent calls are recorded and stored on the cloud.<\/li>\r\n<li><strong>Visual voicemail\u00a0<\/strong>&#8211; Voicemails are recorded, transcribed, and sent via email, making them easy to access.<\/li>\r\n<li><strong>Local number porting &amp; direct dial number<\/strong>\u00a0&#8211; Retail numbers when chaining provides to ensure customers are not affected.<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\">\u00a08\u00d78 Pros and Cons<\/h4>\r\n\r\n\r\n\r\n<figure class=\"wp-block-table\">\r\n<table>\r\n<tbody>\r\n<tr>\r\n<td>\r\n<p><b>8\u00d78 Pros<\/b><\/p>\r\n<\/td>\r\n<td>\r\n<p><b>8\u00d78 Cons<\/b><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Quality of phone calls\/service is outstanding. Few dropped calls, crystal clear conversations<\/span><\/p>\r\n<\/td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Inability to delete old chat\/SMS messages<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Desktop app interacts seamlessly with physical desktop phones<\/span><\/p>\r\n<\/td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Licensing and contract structure is a little convoluted<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Mobile app is seamless as well, syncing with the desktop rapidly and accurately<\/span><\/p>\r\n<\/td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Customer service can be better, particularly when it comes to understanding the time zones the user is in<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">The service provides many, many options and controls for users and admins<\/span><\/p>\r\n<\/td>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">Simpler tutorial needed to explain all the functions<\/span><\/p>\r\n<\/td>\r\n<\/tr>\r\n<tr>\r\n<td>\r\n<p><span style=\"font-weight: 400;\">It makes messaging convenient<\/span><\/p>\r\n<\/td>\r\n<td>\u00a0<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<\/figure>\r\n<p>\u00a08\u00d78 has a rating of 4\/5 stars on TrustRadius.<\/p>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\"><strong> 8&#215;8 Pricing Plans<\/strong><\/h4>\r\n\r\n\r\n\r\n<ol class=\"wp-block-list\">\r\n<li><strong>Small business phone system<\/strong>\u00a0&#8211; $15 per user, per month with a 30-day free trial<\/li>\r\n<li><strong>Video, voice, and chat for teams<\/strong>\u00a0&#8211; $24 per user, per month, billed annually<\/li>\r\n<li><strong>Advanced call handling and analytics<\/strong>\u00a0&#8211; $44 per user, per month, billed annually<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\"><strong> Why 8&#215;8 As An Alternative to RingCentral<\/strong><\/h4>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li>8&#215;8 delivers 2-factor authentication<\/li>\r\n<li>Analytics and compliance reporting is possible with 8&#215;8<\/li>\r\n<li>8&#215;8 uses <strong><a href=\"https:\/\/justcall.io\/product\/call-distribution\/\">automatic call distribution<\/a><\/strong> through the round-robin method<\/li>\r\n<li>Call monitoring and scripting are possible with 8&#215;8<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<h4 class=\"wp-block-heading\"><strong>8&#215;8 Best-suited for:<\/strong><\/h4>\r\n\r\n\r\n\r\n<p>8&#215;8 is a good solution for enterprises looking to implement a customer communication platform for voice, video, and chat.<\/p>\r\n<h3>Factors We Used to Evaluate These Alternatives to RingCentral\u00a0<\/h3>\r\n<p>We looked at various factors when evaluating RingCentral competitors.<\/p>\r\n<ul>\r\n<li><strong>Calling<\/strong><\/li>\r\n<\/ul>\r\n<p>The call features include call recording\u00a0and storage and\u00a0the quality of the call.\u00a0<\/p>\r\n<ul>\r\n<li><strong>Interface\u00a0<\/strong><\/li>\r\n<\/ul>\r\n<p>We considered whether the interface is user-friendly and easy to navigate.\u00a0<\/p>\r\n<ul>\r\n<li><strong>Plan and Price<\/strong><\/li>\r\n<\/ul>\r\n<p>We considered the calling plan offered and the features included in the price.<\/p>\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\"><strong>In Summary: How to Select the Right Solution?<\/strong><\/h2>\r\n\r\n\r\n\r\n<p>Needless to say, selecting the right solution that&#8217;s custom-built to your needs is not an easy ask. So, make sure to do your homework and follow these handy tips:<\/p>\r\n\r\n\r\n\r\n<ul class=\"wp-block-list\">\r\n<li><strong>Read reviews<\/strong>\u00a0<strong>on trustworthy sites<\/strong>\u00a0&#8211; There are multiple online communities on sites like\u00a0G2,\u00a0Capterra,\u00a0TrustRadius, and\u00a0Trustpilot\u00a0that post authentic reviews along with pros and cons for all platforms that can be considered as better alternatives to RingCentral.<\/li>\r\n<li><strong>Do a complete analysis of the prices and features<\/strong>\u00a0&#8211; Understanding your pricing limitations along with the specific set of features needed is key. Note that some solutions may offer all features in a single plan whereas others may split them by functions. In the end, you&#8217;ll need to select the right combination that works for your business.<\/li>\r\n<li><strong>Always go for a demo<\/strong>\u00a0&#8211; Almost every VoIP platform offers a free trial. It is highly recommended that you try the solution first-hand before making a purchase.\u00a0<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n<p>Embrace these tips and keep the information highlighted above in mind, and you&#8217;re golden.<\/p>\r\n<p>&nbsp;<\/p>\r\n<div class=\"recommended-reads-widget\"><div class=\"recommended-reads-title\"><h4>Recommended reads<\/h4><\/div><div class=\"recommeded-reads-body\"><ul><li><a href=\"https:\/\/web.justcall.dev\/blogv2\/magicjack-alternatives-and-competitors\" class=\"blog-recommend\">Magicjack Alternatives<\/a><\/li><li><a href=\"https:\/\/web.justcall.dev\/blogv2\/gong-alternatives-and-competitors\" class=\"blog-recommend\">Gong Alternatives<\/a><\/li><li><a href=\"https:\/\/web.justcall.dev\/blogv2\/openphone-alternatives-and-competitor\" class=\"blog-recommend\">Openphone Alternative<\/a><\/li><li><a href=\"https:\/\/web.justcall.dev\/blogv2\/mojo-dialer-alternatives-and-competitor\" class=\"blog-recommend\">MOJO dialer Alternative<\/a><\/li><li><a href=\"https:\/\/web.justcall.dev\/blogv2\/phone-burner-alternatives-and-competitor\" class=\"blog-recommend\">Phoneburner Alternative<\/a><\/li><li><a href=\"https:\/\/web.justcall.dev\/blogv2\/callhippo-alternatives-and-competitors\" class=\"blog-recommend\">Callhippo Alternatives<\/a><\/li><\/ul><\/div><\/div>\r\n","protected":false},"excerpt":{"rendered":"<p>When it comes to assessing VoIP services, RingCentral often makes most lists due to its feature-rich service and the ability to access their phone across diverse devices. That said, the pricing is steep and the customer support doesn&#8217;t always come out at the top.\u00a0 If you are looking for the best alternative phone services, this [&hellip;]<\/p>\n","protected":false},"author":35,"featured_media":11301,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[{"id":306,"name":"Product Alternatives","slug":"product-alternatives"}],"tags":[],"class_list":["post-11240","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-alternatives"],"acf":{"featured_post":false,"small_title":"Ringcentral Alternatives","videos":[21294],"display_table_of_content":false,"table_of_content_items":null,"side_banner":null,"side_banner_link":"","highlight_section":null,"footer_cta_header":"","footer_cta_blue":null,"footer_cta_white":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Top 8 RingCentral Alternatives and Competitors in 2023 - JustCall Blog<\/title>\n<meta name=\"description\" content=\"8 Best Alternatives and Competitors for RingCentral: JustCall, Microsoft Teams, Google Chat, Nextiva, Zoom, Vonage, Dialpad, and 8X8 X Series\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Top 8 RingCentral Alternatives and Competitors in 2023 - JustCall Blog\" \/>\n<meta property=\"og:description\" content=\"8 Best Alternatives and Competitors for RingCentral: JustCall, Microsoft Teams, Google Chat, Nextiva, Zoom, Vonage, Dialpad, and 8X8 X Series\" \/>\n<meta property=\"og:url\" content=\"https:\/\/web.justcall.dev\/blogv2\/ringcentral-alternatives-and-competitors.html\" \/>\n<meta property=\"og:site_name\" content=\"Blogv2\" \/>\n<meta property=\"article:published_time\" content=\"2023-04-05T05:11:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-07-17T08:37:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2022\/08\/RingCentral-Alternatives-B.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Gaurav\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Gaurav\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"17 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Top 8 RingCentral Alternatives and Competitors in 2023 - 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