{"id":11963,"date":"2023-04-24T10:11:00","date_gmt":"2023-04-24T04:41:00","guid":{"rendered":"https:\/\/justcall.io\/blog\/?p=11963"},"modified":"2023-07-17T14:12:40","modified_gmt":"2023-07-17T08:42:40","slug":"callhippo-alternatives-and-competitors","status":"publish","type":"post","link":"https:\/\/web.justcall.dev\/blogv2\/callhippo-alternatives-and-competitors.html","title":{"rendered":"Top 8 CallHippo Alternatives &#038; Competitors in 2023"},"content":{"rendered":"<h2>Introduction<\/h2>\n<p>CallHippo is one of the most popular VoIP software providers in the market.<\/p>\n<p>It is a robust business phone system that includes features such as:<\/p>\n<ul>\n<li>Power dialer<\/li>\n<li>Smart switch<\/li>\n<li>Global connect, etc.<\/li>\n<\/ul>\n<p>With that said, there are several other VoIP software applications available today that offer a greater number of features and let you do more as well.<\/p>\n<p>If your business has specific needs that CallHippo can\u2019t cater to, you can continue reading this blog to know more about some of the best CallHippo competitors for 2023.<\/p>\n<h2><span id=\"CallHippo_Alternatives\"><strong>CallHippo Alternatives<\/strong><\/span><\/h2>\n<p>When it comes to choosing the best VoIP phone service provider, CallHippo is often a worthy contender on the list. However, there are other CallHippo alternatives you can also consider based on your needs.<\/p>\n<p>In the sections below, we\u2019ve curated a list of the top 8 CallHippo alternatives to consider when doing your research. During your research, you should keep some of these critical parameters in mind:<\/p>\n<ul>\n<li>The tool should have a browser extension<\/li>\n<li>It should have video calling and individual download capabilities<\/li>\n<li>The tool should also have ongoing customer support<\/li>\n<\/ul>\n<p>However, there are some other criteria as well that you must keep in mind when choosing an alternative to CallHippo.<\/p>\n<p>So, without any further ado, let\u2019s jump right in and deep dive into understanding what each of these criteria are:<\/p>\n<h2>Criteria for Choosing CallHippo Alternatives<\/h2>\n<p>When selecting the best VoIP calling app, it is important to consider the following aspects in thorough detail:<\/p>\n<h3>Cost<\/h3>\n<p>The first question you must ask yourself is whether your desired software is within your budget.<\/p>\n<p>This is because there are some popular VoIP software providers in the market today which are overpriced despite an obvious dearth of features.<\/p>\n<p>This is why you must ensure that the cost of ownership remains manageable.<\/p>\n<h3>Features<\/h3>\n<p>The next thing you must consider is the list of features that the software provides. You must consider this list of features carefully, by looking at which of them you would require for your daily operations.<\/p>\n<p>For example, if you require exhaustive international calling, the chosen software should have a provision for budgeted international minutes or free minutes.<\/p>\n<h3>Integrations<\/h3>\n<p>Another important aspect you must consider is how readily the software is able to integrate with your enterprise applications.<\/p>\n<p>Generally, these applications should be able to integrate with the following platforms:<\/p>\n<ul>\n<li>CRM<\/li>\n<li>Data analytics, etc.<\/li>\n<\/ul>\n<h3>User-Friendliness<\/h3>\n<p>Lastly, since your workforce would be using the software, you should ensure that the learning curve should be as flat as possible, with the interface being intuitive enough for your employees to understand it quickly.<\/p>\n<p>Let us now discuss the 8 CallHippo alternatives in greater detail below.<\/p>\n<h2>Comparison Of the Top 8 CallHippo Software Alternatives<\/h2>\n<h3><strong>1. JustCall Overview<\/strong><\/h3>\n<p><strong><span style=\"background-color: #f6fc7a;\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2022\/08\/justcall-dashboard-articl-62a5bab8c1891-2.png.webp\" data-src=\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2022\/08\/justcall-dashboard-articl-62a5bab8c1891-2.png.webp\" data-was-processed=\"true\" \/><\/span><\/strong><\/p>\n<p>JustCall is a VoIP business phone system that has emerged as the\u00a0Cloud Phone System\u00a0of choice for today\u2019s multi-tasking sales and support teams.<\/p>\n<p>This powerful software helps add context to every call and conversation, making it productive and efficient along the way.<\/p>\n<p>Users can leverage innovative features such as the ones below for just $30 per user:<\/p>\n<ul>\n<li>Call software<\/li>\n<li>Virtual numbers<\/li>\n<li>SMS campaigns<\/li>\n<li>Native\u00a0CRM integrations, and a lot more<\/li>\n<\/ul>\n<h4><strong>Top Features of JustCall<\/strong><\/h4>\n<ul>\n<li><strong>Call queues<\/strong><\/li>\n<\/ul>\n<p>Route calls to the right agent using the following tools below to ensure that customers are not kept waiting:<\/p>\n<ol>\n<li>IVR<\/li>\n<li>Skills-based routing<\/li>\n<li>Caller information<\/li>\n<\/ol>\n<ul>\n<li><strong>Monitor, whisper, or barge<\/strong><\/li>\n<\/ul>\n<p><a href=\"https:\/\/justcall.io\/product\/live-call-monitoring\/\" target=\"_blank\" rel=\"noopener\">Monitor live agent calls<\/a>\u00a0and provide help through whispers or by joining the call in real time.<\/p>\n<ul>\n<li><strong>Real-time dashboard <\/strong><\/li>\n<\/ul>\n<p>Monitor agents\u2019 performance with the help of:<\/p>\n<ol>\n<li>Real-time dashboards<\/li>\n<li>Performance analytics<\/li>\n<\/ol>\n<ul>\n<li><strong>Autodialer<\/strong><\/li>\n<\/ul>\n<p>A remote phone automatically makes calls using an unloaded contact list and connects to a human agent only when the call is received.<strong>\u00a0<\/strong><\/p>\n<ul>\n<li><strong>Call recording<\/strong><\/li>\n<\/ul>\n<p>Record and monitor agent calls to improve the quality and performance of the same.<\/p>\n<ul>\n<li><strong>Post numbers<\/strong><\/li>\n<\/ul>\n<p><a href=\"https:\/\/justcall.io\/product\/keep-existing-numbers\/\" target=\"_blank\" rel=\"noopener\">Keep existing numbers<\/a>\u00a0when changing services to help customers reach you easily.<\/p>\n<ul>\n<li><strong>Automatic saving of customer details <\/strong><\/li>\n<\/ul>\n<p>The details of the following are automatically stored on the connected CRM database:<\/p>\n<ul>\n<li>Calls<\/li>\n<li>Texts<\/li>\n<li><a href=\"https:\/\/justcall.io\/product\/voicemail-by-email\/\" target=\"_blank\" rel=\"noopener\">Voicemails<\/a>, etc.<\/li>\n<\/ul>\n<h4><strong>Feedback on JustCall from Real-World Users<\/strong><\/h4>\n<table>\n<tbody>\n<tr>\n<td><strong>JustCall\u00a0<\/strong><strong>Pros<\/strong><\/td>\n<td><strong>JustCall Cons<\/strong><\/td>\n<\/tr>\n<tr>\n<td>The ability to dial numbers from any website is amazing as it allows businesses of any size to scale their operations<\/td>\n<td>You can experience major lag during calls<\/td>\n<\/tr>\n<tr>\n<td>It is user-friendly software with features like seamless integration with CRM, HubSpot, Slack, for instance, etc.<\/td>\n<td>Call drops occasionally occur\u00a0when the calls are being transferred.<\/td>\n<\/tr>\n<tr>\n<td>It is a great tool due to its subscription fee and features<\/td>\n<td><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4><strong>JustCall Pricing Plans<\/strong><\/h4>\n<ul>\n<li><strong>Standard<\/strong>\u00a0\u2013\u00a0<strong>$24<\/strong>\u00a0per user, per month, billed annually<\/li>\n<li><strong>Premium<\/strong>\u00a0\u2013\u00a0<strong>$48<\/strong>\u00a0per user, per month, billed annually<\/li>\n<li><strong>Custom<\/strong>\u00a0\u2013\u00a0On request<\/li>\n<\/ul>\n<h4>Why JustCall Is An Alternative to CallHippo<\/h4>\n<ul>\n<li>Is power-packed with features that can help teams scale without the complexities associated with the same<\/li>\n<li>Gives back 12 hours per week per rep on average<\/li>\n<li>Users get 70% off on the first month<\/li>\n<\/ul>\n<h4><strong>JustCall is best suited for:<\/strong><\/h4>\n<ul>\n<li>Enterprises of all sizes (small, mid, and large)<\/li>\n<li>Businesses looking to implement an\u00a0all-in-one customer communication platform<\/li>\n<\/ul>\n<h4>CallHippo vs JustCall<\/h4>\n<p>Here is a quick summary of how CallHippo and JustCall compare vis-\u00e0-vis important features:<\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Feature<\/b><\/td>\n<td><b>CallHippo<\/b><\/td>\n<td><b>JustCall<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Phone system<\/span><\/td>\n<td><span style=\"font-weight: 400;\">CallHippo is an easy-to-use virtual phone system with advanced features and robust customer support.<\/span><\/td>\n<td><span style=\"font-weight: 400;\">This is a cloud-based phone system designed for support teams with a focus on modernizing sales.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Two-way messaging<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Alerts and escalations<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Automatic outbound dialler<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Blended call centre<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">CRM<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Integrations<\/span><\/td>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">ActiveCampaign<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pipedrive<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Salesforce<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zendesk<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zapier<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Slack<\/span><\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">ActiveCampaign<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dropbox Business<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">HubSpot CRM<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pipedrive<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Slack<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zapier<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zendesk<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zoho<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div class=\"signup-widget-v2 old-signup-widget blue-theme\"><div class=\"signup-widget-v2-left-col\">\n                <img decoding=\"async\" src=\"https:\/\/web.justcall.dev\/blogv2\/wp-content\/themes\/jc-blogv2\/assets\/g2-review.svg\" alt=\"g2\">\n                <p>Take Your Business To The Next Level With The Leading Alternative To Callhippo<\/p>\n\t\t\t\t<div class=\"sub-text\"><p>Start your 14 day trial with JustCall.<\/p><\/div>\n                <\/div>\n                <div class=\"signup-widget-v2-right-col\">\n                    <a class=\"btn-blue new-signup-widget-v2\" href=\"https:\/\/justcall.io\/signup\">Start free trial<\/a>\n                <\/div>\n            <\/div>\n<h3><strong>2. Aircall Overview<\/strong><\/h3>\n<p><strong><span style=\"background-color: #f6fc7a;\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2022\/08\/Aircall-analytics-1.png.webp\" data-src=\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2022\/08\/Aircall-analytics-1.png.webp\" data-was-processed=\"true\" \/><\/span><\/strong><\/p>\n<p>Aircall doubles up as a modern phone system for modern business today.<\/p>\n<p>It has no hardware requirement and can be used on any device, ensuring quick and easy setup (within 3 minutes).<\/p>\n<p>The application is packed with powerful integrations and a growing app ecosystem of 50+ CRM, and other software, such as:<\/p>\n<ul>\n<li>Helpdesk<\/li>\n<li>eCommerce, etc.<\/li>\n<\/ul>\n<p><strong>Top Features of Aircall<\/strong><\/p>\n<ul>\n<li><strong>Easy set up<\/strong><\/li>\n<\/ul>\n<p>You can set up Aircall\u2019s call center software for your support and sales team in minutes.<\/p>\n<ul>\n<li><strong>No hardware needed<\/strong><\/li>\n<\/ul>\n<p>Your team members can start making and receiving calls instantly with the help of the Aircall app!<\/p>\n<ul>\n<li><strong>Shared call activity<\/strong><\/li>\n<\/ul>\n<p>It allows the team to work faster on calls through a shared\u00a0<strong><a href=\"https:\/\/justcall.io\/product\/live-call-activity\/\" target=\"_blank\" rel=\"noopener\">call activity<\/a><\/strong>\u00a0feed on which they can comment and collaborate.<\/p>\n<ul>\n<li><strong>Centralized customer data<\/strong><\/li>\n<\/ul>\n<p>You can connect all caller history and records to your CRM, help desk, or collaboration software.<\/p>\n<ul>\n<li><strong>Advanced analytics<\/strong><\/li>\n<\/ul>\n<p>The data visualization and analytics feature make it easy to present your team\u2019s results and make real-time decisions.<\/p>\n<h4><strong>Feedback on Aircall from Real-World Users<\/strong><\/h4>\n<table>\n<tbody>\n<tr>\n<td><strong>Aircall Pros<\/strong><\/td>\n<td><strong>Aircall Cons<\/strong><\/td>\n<\/tr>\n<tr>\n<td>The support team and account managers are helpful<\/td>\n<td>Users need a good quality internet connection, else the communication quality can suffer<\/td>\n<\/tr>\n<tr>\n<td>The power dialler feature is by far the best component<\/td>\n<td>The subscription fee is steep<\/td>\n<\/tr>\n<tr>\n<td>Has great analytics\u00a0and reporting capabilities<\/td>\n<td><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4><strong>Aircall Pricing Plans<\/strong><\/h4>\n<ul>\n<li><strong>Essentials:\u00a0<\/strong>$30\/user\/month (billed annually) or $40\/user\/month (billed monthly)<\/li>\n<li><strong>Professional:\u00a0<\/strong>$50\/user\/month (billed annually) or $70\/user\/month (billed monthly)<\/li>\n<li>1 number included in each plan. You can add extra numbers on any plan for $6\/month<\/li>\n<\/ul>\n<h4><strong>Why Aircall Is An Alternative to CallHippo<\/strong><\/h4>\n<ul>\n<li>Aircall offers better customer support as it offers the following mediums to its users with the help of which they ca reach out:<\/li>\n<\/ul>\n<ol>\n<li>Calls<\/li>\n<li>Email<\/li>\n<li>Software usage training<\/li>\n<\/ol>\n<h4><strong>Aircall is best suited for:<\/strong><\/h4>\n<ul>\n<li>Modern companies that wish to stay connected as their sales\u00a0and support teams can:<\/li>\n<\/ul>\n<ol>\n<li>Leverage\u00a0<strong><a href=\"https:\/\/justcall.io\/blog\/best-call-center-software-features.html\" target=\"_blank\" rel=\"noopener\">dynamic call center features <\/a>\u00a0<\/strong>which include Power Dialer, Analytics Dashboard, etc.<\/li>\n<li>Manage their calls with greater productivity<\/li>\n<\/ol>\n<h4>Aircall vs CallHippo<\/h4>\n<p>Here is a quick summary of how CallHippo and Aircall compare vis-\u00e0-vis important features:<\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Feature<\/b><\/td>\n<td><b>CallHippo<\/b><\/td>\n<td><b>Aircall<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Phone system<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Virtual phone system with advanced features and robust customer support<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Cloud-based phone system with a focus on customer conversations<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Agent Interface<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Auto responders<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Assignment management<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Call conferencing<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Call list management<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Contact database<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Customer history<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Integrations<\/span><\/td>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">ActiveCampaign<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pipedrive<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Salesforce<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zendesk<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zapier<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Slack<\/span><\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">ActiveCampaign<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Google Drive<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">HubSpot CRM<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">MailChimp<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>From the above table, we can see that while CallHippo is a great solution for businesses, Aircall is an alternative that provides better insight into customers, which translates into actionable conversations with them.<\/p>\n<h3><strong>3. Cloudtalk Overview<\/strong><\/h3>\n<p><strong><span style=\"background-color: #f6fc7a;\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2022\/08\/Cloudtalk-Overview.png.webp\" data-src=\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2022\/08\/Cloudtalk-Overview.png.webp\" data-was-processed=\"true\" \/><\/span><\/strong><\/p>\n<p>CloudTalk is a cloud-based call center software designed for customer support and sales teams.<\/p>\n<p>It offers features such as the following, which make it a great alternative for\u00a0 support and\u00a0sales agents:<\/p>\n<ul>\n<li><strong><a href=\"https:\/\/justcall.io\/product\/call-queue\/\" target=\"_blank\" rel=\"noopener\">Call queuing<\/a><\/strong><\/li>\n<li>Call recording<\/li>\n<li>Number porting<\/li>\n<li>Speech-to-text<\/li>\n<\/ul>\n<p>It also integrates with third-party solutions, such as the ones mentioned below, which allow you to create\u00a0an all-rounded, robust contact center solution:<\/p>\n<ul>\n<li>Hubspot<\/li>\n<li>Zendesk<\/li>\n<li>Pipedrive<\/li>\n<li>Intercom<\/li>\n<\/ul>\n<h4><strong>Top Features of Cloudtalk<\/strong><\/h4>\n<ul>\n<li><strong>Automatic call tracking and recording<\/strong><\/li>\n<\/ul>\n<p>Incoming calls can be tracked and recorded automatically or by the push of a button.<\/p>\n<ul>\n<li><strong>Call queuing<\/strong><\/li>\n<\/ul>\n<p>Inbound calls can be routed based on custom rules.<\/p>\n<ul>\n<li><strong>Internal extensions<\/strong><\/li>\n<\/ul>\n<p>Each agent is given a personal extension line so customers can reach them easily.<\/p>\n<ul>\n<li><strong>Voicemail<\/strong><\/li>\n<\/ul>\n<p>Voicemail can be enabled with personalized greetings.<\/p>\n<ul>\n<li><strong>Call masking<\/strong><\/li>\n<\/ul>\n<p>Mask private numbers to protect agents\u2019 privacy.<\/p>\n<p>Feedback on Cloudtalk from Real-World Users<\/p>\n<h4><strong>Feedback on Cloudtalk from Real-World Users<\/strong><\/h4>\n<table>\n<tbody>\n<tr>\n<td><b>Cloudtalk Pros<\/b><\/td>\n<td><b>Cloudtalk Cons<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">The quality of calls (audio and video) is high<\/span><\/td>\n<td><span style=\"font-weight: 400;\">The call connectivity relies on the internet connection and could lag at times<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Provides a lot of features at an affordable price<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Its setup can be complex for anyone new to <\/span><a href=\"https:\/\/justcall.io\/blog\/best-cloud-phone-system.html\"><b>cloud-based phone systems<\/b><\/a><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">The Drag-and-drop workflow automation is easy to use<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Some of its features are still in beta mode as it was launched in 2018<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Provides a 14-day free trial<\/span><\/td>\n<td><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4><strong>Cloudtalk Pricing Plans<\/strong><\/h4>\n<ol>\n<li><strong>Starter<\/strong>\u00a0\u2013 $25 per user, per month, billed annually<\/li>\n<li><strong>Essential<\/strong>\u00a0\u2013 $30 per user, per month, billed annually<\/li>\n<li><strong>Expert\u00a0<\/strong>\u2013 $50 per user, per month, billed annually<\/li>\n<li><strong>Custom\u00a0<\/strong>\u2013 On request<\/li>\n<\/ol>\n<h4><strong>Why Cloudtalk Is An Alternative to CallHippo<\/strong><\/h4>\n<ul>\n<li>CloudTalk offers multiple user-friendly features such as Call Queueing, Statistics and Monitoring, Call Back, Blacklist, Smart Dialer, etc. These features are not offered by CallHippo<\/li>\n<li>Plus, seamless system integration can lower your IT and HR costs by a great margin<\/li>\n<\/ul>\n<h4><strong>Cloudtalk Best-suited for:<\/strong><\/h4>\n<p>CloudTalk is a great solution for enterprises (of any size) looking to implement a cloud-based call center platform.<\/p>\n<h4>CallHippo vs Cloudtalk<\/h4>\n<p>Here is a quick summary of how CallHippo and Cloudtalk compare vis-\u00e0-vis important features:<\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Feature<\/b><\/td>\n<td><b>CallHippo<\/b><\/td>\n<td><b>Cloudtalk<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Phone system<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Has a virtual phone system with advanced features like:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reporting<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Integrations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Robust customer support etc.<\/span><\/li>\n<\/ul>\n<\/td>\n<td><span style=\"font-weight: 400;\">Is a cloud-based phone system with a focus on the following:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Productivity<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer satisfaction<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sales numbers<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Alerts and escalation<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Audio\/Video conferencing<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Audio only<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Answering machine detection<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Activity tracking<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Activity dashboard<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Automatic lead distribution<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\"> Blended call centre<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Integrations with enterprise applications<\/span><\/td>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">ActiveCampaign<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pipedrive<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Salesforce<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zendesk<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zapier<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Slack<\/span><\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">HubSpot CRM<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pipedrive<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Salesforce<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Slack<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zapier<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zendesk<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zoho CRM<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>4. Convoso Overview<\/h3>\n<p><strong><span style=\"background-color: #f6fc7a;\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2022\/08\/convoso-overview.png.webp\" data-src=\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2022\/08\/convoso-overview.png.webp\" data-was-processed=\"true\" \/><\/span><\/strong><\/p>\n<p>Convoso is a one-of-a-kind\u00a0contact center software\u00a0with an added gamification twist.<\/p>\n<p>Businesses that use Convoso can benefit from its capacity for gamification, as it will help them:<\/p>\n<ul>\n<li>Boost user engagement<\/li>\n<li>Keep their team motivated to achieve business KPIs through the use of:<\/li>\n<\/ul>\n<ol>\n<li>Leaderboards<\/li>\n<li>Points<\/li>\n<li>Custom agent avatars, etc.<\/li>\n<\/ol>\n<h4><strong>Top Features of Convoso<\/strong><\/h4>\n<ul>\n<li><strong>Lead Distribution<\/strong><\/li>\n<\/ul>\n<p>Call center reps are automatically assigned leads based on their:<\/p>\n<ol>\n<li>Capabilities<\/li>\n<li>Engagement status (which indicates whether they&#8217;re busy or free)<\/li>\n<li>Their familiarity with the leads they are assigned, etc.<\/li>\n<\/ol>\n<p>Call center reps are automatically assigned leads based on their:<\/p>\n<ol>\n<li>Capabilities<\/li>\n<li>Engagement status (which indicates whether they&#8217;re busy or free)<\/li>\n<li>Their familiarity with the leads they are assigned, etc.<\/li>\n<\/ol>\n<ul>\n<li><strong>FCC Compliance<\/strong><\/li>\n<\/ul>\n<p>This application complies with all the rules and regulations of the FCC, which acts as a bonus for businesses looking for FCC-approved or compliant software.<\/p>\n<ul>\n<li><strong>Contact Management<\/strong><\/li>\n<\/ul>\n<p>Convoso stores the necessary or relevant contact details of all the callers who reach out to your customer support team, which allows you to access that data in a hassle-free manner.<\/p>\n<ul>\n<li><strong>Lead Management<\/strong><\/li>\n<\/ul>\n<p>Whenever your reps gain leads, this application adds the most promising of these leads to targeted campaigns on its own, which prevents your reps from having to do the same manually.<\/p>\n<h4><strong>Feedback on Convoso from Real-World Users<\/strong><\/h4>\n<table>\n<tbody>\n<tr>\n<td><strong>Convoso Pros<\/strong><\/td>\n<td><strong>Convoso Cons<\/strong><\/td>\n<\/tr>\n<tr>\n<td>From planning to live strategy, the process is swift and accurate, with attention to detail and training to ease the transition<\/td>\n<td>The cost is above average for the industry<\/td>\n<\/tr>\n<tr>\n<td>Helps increase contact rates and sales, while the reporting dashboards help improve a number of efficiency and agent behavior issues<\/td>\n<td>Network-related issues can crop up occasionally<\/td>\n<\/tr>\n<tr>\n<td>It is instrumental in converting a significant number of leads<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>Awesome support, technology unparalleled, and a strong emphasis on compliance and future AI and automation<\/td>\n<td><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4><strong>Convoso Pricing Plans<\/strong><\/h4>\n<ul>\n<li>Pricing starts from\u00a0<strong>$90<\/strong>\u00a0per month per feature<\/li>\n<\/ul>\n<h4><strong>Why Convoso Is An Alternative to CallHippo<\/strong><\/h4>\n<ul>\n<li>Offers advanced functionalities for lead generation and reporting, such as:<\/li>\n<\/ul>\n<ol>\n<li><strong><a href=\"https:\/\/justcall.io\/product\/predictive-dialer\/\" target=\"_blank\" rel=\"noopener\">Predictive Dialer<\/a><\/strong><\/li>\n<li>Omnichannel<\/li>\n<li>Real-Time Reports<\/li>\n<li>Lead Management<\/li>\n<\/ol>\n<ul>\n<li>Is suitable for on-premises deployment, whereas CallHippo supports web-based deployment<\/li>\n<li>Emphasizes customization<\/li>\n<\/ul>\n<h4><strong>Convoso is Best-suited for:<\/strong><\/h4>\n<ul>\n<li><a href=\"https:\/\/justcall.io\/outbound-call-center-software\/\" target=\"_blank\" rel=\"noopener\">Outbound call centers<\/a>\u00a0with 20+ customer reps<\/li>\n<\/ul>\n<h4>CallHippo vs Convoso<\/h4>\n<p>Here is a quick summary of how CallHippo and Cloudtalk compare vis-\u00e0-vis important features:<\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Feature<\/b><\/td>\n<td><b>CallHippo<\/b><\/td>\n<td><b>Convoso<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Phone system<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Has a virtual phone system with advanced features like:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reporting<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Integrations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Robust customer support<\/span><\/li>\n<\/ul>\n<\/td>\n<td><span style=\"font-weight: 400;\">Is the leading outbound dialler software for lead generation and omnichannel solutions<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Platforms supported<\/span><\/td>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Web<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">iPhone app<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Android app<\/span><\/li>\n<\/ul>\n<\/td>\n<td><span style=\"font-weight: 400;\">Web-only<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Access controls and permissions<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Archiving and retention<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Answering machine detection<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Automatic lead distribution<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Multichannel communication<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Real time analytics<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Integrations with enterprise applications<\/span><\/td>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">ActiveCampaign<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pipedrive<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Salesforce<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zendesk<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zapier<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Slack<\/span><\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">HubSpot CRM<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Salesforce<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zapier<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zendesk<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><strong>5. Squaretalk Overview<\/strong><\/h3>\n<p><strong><span style=\"background-color: #f6fc7a;\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2022\/08\/Squaretalk-Overview.png.webp\" data-src=\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2022\/08\/Squaretalk-Overview.png.webp\" data-was-processed=\"true\" \/><\/span><\/strong><\/p>\n<p>Squaretalk is a versatile telemarketing solution.<\/p>\n<p>Its USP is that it simplifies automation and integrations for businesses.<\/p>\n<p>This communication platform helps your sales and support teams to work efficiently across the locations and channels you\u00a0prefer.<\/p>\n<p>You can gain a local presence globally with access to local, mobile, and\u00a0<strong><a href=\"https:\/\/justcall.io\/product\/toll-free-numbers\/\" target=\"_blank\" rel=\"noopener\">toll-free numbers<\/a><\/strong>\u00a0in over 100 countries and 3,400 area codes.<\/p>\n<h4>Top Features of Squaretalk<\/h4>\n<ul>\n<li><strong>Dashboards<\/strong><\/li>\n<\/ul>\n<p>The application allows call center reps to keep a finger on the pulse at all times by virtue of its dashboard, which provides a comprehensive overview of relevant data, such as analytics, etc.<\/p>\n<ul>\n<li><strong>Automation<\/strong><\/li>\n<\/ul>\n<p>Automation forms a big part of this application, as is evident from its list of the following features:<\/p>\n<ol>\n<li>Automated call routing<\/li>\n<li>Automatic call distribution, etc.<\/li>\n<\/ol>\n<ul>\n<li><strong>Canned responses<\/strong><\/li>\n<\/ul>\n<p>Its repertoire of answers to FAQs or certain pre-determined questions which customers generally enquire of businesses makes it a useful application, as it frees up your call center reps&#8217; time.<\/p>\n<ul>\n<li><strong>Team huddle<\/strong><\/li>\n<\/ul>\n<p>This application allows you to have a seamless meeting or huddle with your reps team. It is quite a useful feature as these team meetings:<\/p>\n<ol>\n<li>Foster a spirit of togetherness<\/li>\n<li>Help everyone stay on track<\/li>\n<\/ol>\n<h4><strong>Feedback on Squaretalk from Real-World Users<\/strong><\/h4>\n<table>\n<tbody>\n<tr>\n<td><strong>Squaretalk Pros<\/strong><\/td>\n<td><strong>Squaretalk Cons<\/strong><\/td>\n<\/tr>\n<tr>\n<td>\n<ul>\n<li>Is cost effective<\/li>\n<li>Offers great quality<\/li>\n<li>Ensures a fast connection to help focus on the customer<\/li>\n<\/ul>\n<\/td>\n<td>Its UI can be improved with respect to the admin side<\/td>\n<\/tr>\n<tr>\n<td>Great assistance and customer support<\/td>\n<td>The process of setting up the application is a slightly complex one<\/td>\n<\/tr>\n<tr>\n<td>The predictive dialer feature is highly recommended<\/td>\n<td><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4><strong>Squaretalk Pricing Plans<\/strong><\/h4>\n<ul>\n<li><strong>Cloud PBX \u2013\u00a0<\/strong>Starting at $15\/user per month, billed annually<\/li>\n<li><strong>Predictive dialer \u2013\u00a0<\/strong>Starting at $30\/user per month, billed annually<\/li>\n<li><strong>Pricing for SMS, virtual numbers, and\u00a0<a href=\"https:\/\/justcall.io\/product\/sip-trunking\/\" target=\"_blank\" rel=\"noopener\">SIP trunking &#8211;<\/a><\/strong>\u00a0available on request.<\/li>\n<\/ul>\n<h4><strong>Why Squaretalk Is An Alternative to CallHippo<\/strong><\/h4>\n<ul>\n<li>Is easier to:<\/li>\n<\/ul>\n<ol>\n<li>Use<\/li>\n<li>Set up<\/li>\n<li>Administer<\/li>\n<\/ol>\n<h4><strong>Squaretalk Best-suited for:<\/strong><\/h4>\n<ul>\n<li>BPO call centers<\/li>\n<li>Companies with proactive sales<\/li>\n<li>CX teams<\/li>\n<li>Retention teams<\/li>\n<li>Insurance agents<\/li>\n<li>Financial advisors<\/li>\n<li>Traders<\/li>\n<li>Telemarketers<\/li>\n<li>Market researchers, etc.<\/li>\n<\/ul>\n<h4>CallHippo vs Squaretalk<\/h4>\n<p>Here is a quick summary of how CallHippo and Squaretalk compare vis-\u00e0-vis important features:<\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Feature<\/b><\/td>\n<td><b>CallHippo<\/b><\/td>\n<td><b>Squaretalk<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Phone system<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Virtual phone system with advanced features like:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reporting<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Integrations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Robust customer support<\/span><\/li>\n<\/ul>\n<\/td>\n<td><span style=\"font-weight: 400;\">The cloud communications platform for automation and integrations is simplified.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Customer support<\/span><\/td>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Phone<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">online<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">video tutorials<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">knowledge base<\/span><\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Phone<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">online<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">video tutorials<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Automatic outbound dialler<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Call queues<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Campaign management<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Collaboration tools<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Customizable reports<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Integrations with enterprise applications<\/span><\/td>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">ActiveCampaign<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pipedrive<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Salesforce<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zendesk<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zapier<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Slack<\/span><\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Dropbox business<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Google Drive<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">HubSpot CRM<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Salesforce<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">WordPress<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zoho<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zendesk<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>6. Talkdesk Overview<\/h3>\n<p><strong><span style=\"background-color: #f6fc7a;\"><img decoding=\"async\" src=\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2022\/08\/Talkdesk-Overview.png.webp\" data-src=\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2022\/08\/Talkdesk-Overview.png.webp\" data-was-processed=\"true\" \/><\/span><\/strong><\/p>\n<p>Talkdesk is a browser-based virtual telephony solution.<\/p>\n<p>It offers contact center functionality for enterprises through features like:<\/p>\n<ul>\n<li>Call queues<\/li>\n<li>Voicemail<\/li>\n<li>Automated workflows, etc.<\/li>\n<\/ul>\n<p>Talkdesk also integrates with third-party platforms like:<\/p>\n<ul>\n<li>Zendesk<\/li>\n<li>Slack<\/li>\n<li>Salesforce, etc.<\/li>\n<\/ul>\n<h4><strong>Top Features of Talkdesk<\/strong><\/h4>\n<ul>\n<li><strong>Intelligent routing<\/strong><\/li>\n<\/ul>\n<p>Calls can be routed based on the following:<\/p>\n<ol>\n<li>Caller data<\/li>\n<li>IVR selections<\/li>\n<li>Calling hours, etc<\/li>\n<\/ol>\n<ul>\n<li><strong>Screen recording<\/strong><\/li>\n<\/ul>\n<p>Call and screen recordings help\u00a0<strong><a href=\"https:\/\/justcall.io\/solution\/conversation-intelligence\/\" target=\"_blank\" rel=\"noopener\">analyze customer interactions<\/a><\/strong>\u00a0for improvement.<\/p>\n<ul>\n<li><strong>AI agent<\/strong><\/li>\n<\/ul>\n<p>An NLP-enabled virtual agent can be deployed to support customers, which lets your reps focus on critical tasks.<\/p>\n<ul>\n<li><strong>Agent assist<\/strong><\/li>\n<\/ul>\n<p>It provides real-time agent support to\u00a0improve the quality of customer interaction.<\/p>\n<ul>\n<li><strong>Mobility<\/strong><\/li>\n<\/ul>\n<p>Talkdesk can be accessed by agents on the go, irrespective of whether they use a desktop or mobile phone.<\/p>\n<h4><strong>Feedback on Talkdesk from Real-World Users<\/strong><\/h4>\n<table>\n<tbody>\n<tr>\n<td><strong>Talkdesk Pros<\/strong><\/td>\n<td><strong>Talkdesk Cons<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Is simple to implement and easy to use<\/td>\n<td>Its pricing is on the higher side<\/td>\n<\/tr>\n<tr>\n<td>Has in-built reporting features<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>Allows for easy integration with\u00a0other leading business platforms<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>Its overall call performance and quality are good<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>Provides great customer service<\/td>\n<td><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4><strong>TalkDesk Pricing Plans<\/strong><\/h4>\n<ol>\n<li><strong>CX cloud essentials<\/strong>\u00a0\u2013 $75 per user, per month<\/li>\n<li><strong>CX cloud elevate<\/strong>\u00a0\u2013 $95 per user, per month<\/li>\n<li><strong>CX cloud elite<\/strong>\u00a0\u2013 $125 per user, per month<\/li>\n<li><strong>Experience clouds<\/strong>\u00a0\u2013 on request<\/li>\n<\/ol>\n<h4><strong>Why TalkDesk Is An Alternative to CallHippo<\/strong><\/h4>\n<ul>\n<li>Offers more features in its premium plan, like:<\/li>\n<\/ul>\n<ol>\n<li>Predictive dialer<\/li>\n<li>Escalation management<\/li>\n<li>Call scripting<\/li>\n<\/ol>\n<ul>\n<li>You can opt to start with a single user, unlike other applications which require a certain quorum of users to get started<\/li>\n<\/ul>\n<h4><strong>TalkDesk Is Best-suited for:<\/strong><\/h4>\n<p>Enterprises of all sizes and industries looking to implement contact center capabilities can use Talkdesk.<\/p>\n<h4>CallHippo vs Talkdesk<\/h4>\n<p>Here is a quick summary of how CallHippo and Talkdesk compare vis-\u00e0-vis important features:<\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Feature<\/b><\/td>\n<td><b>CallHippo<\/b><\/td>\n<td><b>Talkdesk<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Phone system<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Virtual phone system with advanced features like:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reporting<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Integrations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Robust customer support<\/span><\/li>\n<\/ul>\n<\/td>\n<td><span style=\"font-weight: 400;\">Simplified software for enterprise contact center solutions.<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">AI and Machine Learning<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Alerts and escalation<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Employee tools<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Help desk management<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Call reporting<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">IVR and voice recognition<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Integrations with enterprise applications<\/span><\/td>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">ActiveCampaign<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pipedrive<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Salesforce<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zendesk<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zapier<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Slack<\/span><\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pipedrive<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Salesforce Sales Cloud<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Slack<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zendesk Suite<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zoho CRM<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><strong>7. XCALLY Overview<\/strong><\/h3>\n<p><strong><span style=\"background-color: #f6fc7a;\"><img decoding=\"async\" src=\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2022\/08\/XCALLY-Overview.png.webp\" data-src=\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2022\/08\/XCALLY-Overview.png.webp\" data-was-processed=\"true\" \/><\/span><\/strong><\/p>\n<p>XCALLY doubles up as a 360-degree, powerful software solution for inbound\/outbound\/blended or omnichannel call centers.<\/p>\n<p>With the help of this application, you can:<\/p>\n<ul>\n<li>Handle interactions with customers via a multitude of channels, such as:<\/li>\n<\/ul>\n<ol>\n<li>Phone<\/li>\n<li>Web chat<\/li>\n<li>Social media<\/li>\n<li>Email<\/li>\n<li>SMS, etc., through standard APIs<\/li>\n<\/ol>\n<ul>\n<li>Easily manage customer data and keep track of interactions across multiple channels<\/li>\n<li>Enable agents to:<\/li>\n<\/ul>\n<ol>\n<li>Log into their queues<\/li>\n<li>Manage multiple statuses<\/li>\n<li>Perform various tasks according to their skills<\/li>\n<\/ol>\n<h4><strong>Top Features of XCALLY<\/strong><\/h4>\n<ul>\n<li><strong>Web architecture<\/strong><\/li>\n<\/ul>\n<p>XCALLY offers real-time asynchronous web architecture with real-time panels. This feature allows you to monitor every agent\u2019s performance with near-perfect accuracy.<\/p>\n<ul>\n<li><strong>User data<\/strong><\/li>\n<\/ul>\n<p>It acts as a centralized solution, thereby allowing you to manage\u00a0customer information and keep track of interactions across multiple channels.<\/p>\n<ul>\n<li><strong>Multi-application<\/strong><\/li>\n<\/ul>\n<p>Your agents can work on multiple operating systems with the help of either XCALLY\u2019s\u00a0applications or SIP external phones.<\/p>\n<ul>\n<li><strong>BI at its best<\/strong><\/li>\n<\/ul>\n<p>XCALLY includes a business intelligence module with custom dashboards to enhance and monitor performance.<\/p>\n<ul>\n<li><strong>API integration:<\/strong> Owing to the API, your reps can connect XCALLY with third-party apps such as:<\/li>\n<\/ul>\n<ol>\n<li>Salesforce<\/li>\n<li>SugarCRM<\/li>\n<li>Freshdesk<\/li>\n<li>Zendesk, etc.<\/li>\n<\/ol>\n<h4><strong>&lt;H4&gt;Feedback on XCALLY from Real-World Users<\/strong><\/h4>\n<table>\n<tbody>\n<tr>\n<td><strong>XCALLY Pros<\/strong><\/td>\n<td><strong>XCALLY Cons<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Has a good interface<\/td>\n<td>Its reports don\u2019t support any MYSQL queries<\/td>\n<\/tr>\n<tr>\n<td>Is a scalable and out-of-the-box solution for small companies<\/td>\n<td>Its presentation of analytical data isn&#8217;t graphical<\/td>\n<\/tr>\n<tr>\n<td>Has a strong development team that makes routine additions and suggestions to the software<\/td>\n<td>Has a limited trial period<\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4><strong>XCALLY Pricing Plans<\/strong><\/h4>\n<ul>\n<li>Available on request<\/li>\n<\/ul>\n<h4><strong>Why XCALLY Is An Alternative to CallHippo<\/strong><\/h4>\n<ul>\n<li>Its real-time monitoring capability offers a real-time view of agent performance and allows managers to make changes in case of emergencies<\/li>\n<li>Users can create customized dashboards and reports to suit their needs<\/li>\n<\/ul>\n<h4><strong>XCALLY Best-suited for:<\/strong><\/h4>\n<ul>\n<li>All kinds of customers\u2013from large enterprises and mid-sized businesses to non-profit entities and smaller businesses.<\/li>\n<\/ul>\n<h4>CallHippo vs XCALLY<\/h4>\n<p>Here is a quick summary of how CallHippo and XCALLY compare vis-\u00e0-vis important features:<\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Feature<\/b><\/td>\n<td><b>CallHippo<\/b><\/td>\n<td><b>XCALLY<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Phone system<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Virtual phone system with advanced features like:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reporting<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Integrations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Robust customer support<\/span><\/li>\n<\/ul>\n<\/td>\n<td><span style=\"font-weight: 400;\">It is an omnichannel contact center management solution suitable for the following:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Inbound<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Blended<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Outbound call centers<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Platforms supported<\/span><\/td>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Web<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">iPhone<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Android<\/span><\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Web<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Android<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Automated attendant<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Email management<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Interaction tracking<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Activity tracking<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Auto dialer<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Integrations with enterprise applications<\/span><\/td>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">ActiveCampaign<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pipedrive<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Salesforce<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zendesk<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zapier<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Slack<\/span><\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Meta for Business<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Microsoft Teams<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Salesforce Sales Cloud<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zendesk<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zoho<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><strong>8. OpenPhone Overview<\/strong><\/h3>\n<p><strong><span style=\"background-color: #f6fc7a;\"><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2022\/08\/openphone-app.png.webp\" data-src=\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2022\/08\/openphone-app.png.webp\" data-was-processed=\"true\" \/><\/span><\/strong><\/p>\n<p>OpenPhone is a telephony system, an app that adds business numbers to existing devices and is accessible via mobile devices and web browsers. It enables calling and messaging features and also comes with a lightweight CRM.<\/p>\n<h4><strong>Top Features of OpenPhone<\/strong><\/h4>\n<ul>\n<li><strong>Multiple numbers<\/strong><\/li>\n<\/ul>\n<p>Offers multiple numbers for:<\/p>\n<ol>\n<li>Teams<\/li>\n<li>Individuals<\/li>\n<li>Locations<\/li>\n<\/ol>\n<ul>\n<li><strong>Call recording<\/strong><\/li>\n<\/ul>\n<p>Calls can be automatically recorded or manually by the push of a button.<\/p>\n<ul>\n<li><strong>Call transfer<\/strong><\/li>\n<\/ul>\n<p>Live calls can be transferred to a different team member\u00a0if the agent the calls are assigned to is busy.<\/p>\n<ul>\n<li><strong>Call routing<\/strong><\/li>\n<\/ul>\n<p>Incoming calls can be routed to the right team based on the prevalent rules.<\/p>\n<ul>\n<li><strong>Performance feedback<\/strong><\/li>\n<\/ul>\n<p>Calls can be monitored to help employees improve their performance.<\/p>\n<h4><strong>Feedback on OpenPhone from Real-World Users\\<\/strong><\/h4>\n<table>\n<tbody>\n<tr>\n<td><strong>OpenPhone Pros<\/strong><\/td>\n<td><strong>OpenPhone Cons<\/strong><\/td>\n<\/tr>\n<tr>\n<td>The app is easy to use on desktop and mobile<\/td>\n<td>Its call quality can sometimes be choppy<\/td>\n<\/tr>\n<tr>\n<td>Has a great UI that makes management easy<\/td>\n<td>Personal calls sometimes override ongoing app calls<\/td>\n<\/tr>\n<tr>\n<td>Affordable product with robust features<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>Its customer service is incredible<\/td>\n<td><\/td>\n<\/tr>\n<tr>\n<td>Integrates the following in a single conversation thread:<\/p>\n<ul>\n<li>Messages<\/li>\n<li>Voice mails<\/li>\n<li>Phone calls<\/li>\n<\/ul>\n<\/td>\n<td><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h4><strong>OpenPhone Pricing Plans<\/strong><\/h4>\n<ol>\n<li><strong>Standard\u00a0<\/strong>\u2013 $10 per user, per month, billed annually<\/li>\n<li><strong>Premium\u00a0<\/strong>\u2013 $20 per user, per month, billed annually<\/li>\n<li><strong>Enterprise<\/strong>\u00a0\u2013 On request<\/li>\n<\/ol>\n<h4><strong>Why OpenPhone As An Alternative to CallHippo<\/strong><\/h4>\n<ul>\n<li>Is a more affordable solution<\/li>\n<li>Has been praised by customers<\/li>\n<li>Comes with a lightweight CRM<\/li>\n<\/ul>\n<h4><strong>OpenPhone Best-suited for:<\/strong><\/h4>\n<ul>\n<li>Startups and enterprises of all scales \u2013 small, mid, and large, looking for a phone and messaging platform.<\/li>\n<\/ul>\n<h4>CallHippo vs OpenPhone<\/h4>\n<p>Here is a quick summary of how CallHippo and OpenPhone compare vis-\u00e0-vis important features:<\/p>\n<table>\n<tbody>\n<tr>\n<td><b>Feature<\/b><\/td>\n<td><b>CallHippo<\/b><\/td>\n<td><b>OpenPhone<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Phone system<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Virtual phone system with advanced features like:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reporting<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Integrations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Robust customer support<\/span><\/li>\n<\/ul>\n<\/td>\n<td><span style=\"font-weight: 400;\">It is a business phone system to manage the following types of numbers depending on the use case:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Local<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Regional<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">International numbers\u00a0<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Auto dialer<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\"> No<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Automated attendant<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Predictive dialer<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Real time analytics<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Automated routing<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Blended call center<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Yes<\/span><\/td>\n<td><span style=\"font-weight: 400;\">No<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Integrations with enterprise applications<\/span><\/td>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">ActiveCampaign<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pipedrive<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Salesforce<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zendesk<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zapier<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Slack<\/span><\/li>\n<\/ul>\n<\/td>\n<td>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Meta for Business<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Microsoft Teams<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Salesforce Sales Cloud<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zendesk<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Zoho<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2>Conclusion<\/h2>\n<p>We hope you have gained an idea on how to choose a VoIP provider with the help of our blog above.<\/p>\n<p>Now, though CallHippo is an excellent solution for businesses looking to upgrade their customer experience, it might not have all the features that some of them require.<\/p>\n<p>This is where our guide comes in useful, as it lists all the eligible CallHippo competitors\u00a0for 2023 based on their:<\/p>\n<ul>\n<li>Features<\/li>\n<li>Pricing, etc.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<div class=\"recommended-reads-widget\"><div class=\"recommended-reads-title\"><h4>Recommended reads<\/h4><\/div><div class=\"recommeded-reads-body\"><ul><li><a href=\"https:\/\/web.justcall.dev\/blogv2\/magicjack-alternatives-and-competitors\" class=\"blog-recommend\">Magicjack Alternatives<\/a><\/li><li><a href=\"https:\/\/web.justcall.dev\/blogv2\/gong-alternatives-and-competitors\" class=\"blog-recommend\">Gong Alternatives<\/a><\/li><li><a href=\"https:\/\/web.justcall.dev\/blogv2\/openphone-alternatives-and-competitor\" class=\"blog-recommend\">Openphone Alternative<\/a><\/li><li><a href=\"https:\/\/web.justcall.dev\/blogv2\/mojo-dialer-alternatives-and-competitor\" class=\"blog-recommend\">MOJO dialer Alternative<\/a><\/li><li><a href=\"https:\/\/web.justcall.dev\/blogv2\/phone-burner-alternatives-and-competitor\" class=\"blog-recommend\">Phoneburner Alternative<\/a><\/li><li><a href=\"https:\/\/web.justcall.dev\/blogv2\/grasshopper-alternatives-and-competitors\" class=\"blog-recommend\">Grasshopper Alternatives<\/a><\/li><\/ul><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Introduction CallHippo is one of the most popular VoIP software providers in the market. It is a robust business phone system that includes features such as: Power dialer Smart switch Global connect, etc. With that said, there are several other VoIP software applications available today that offer a greater number of features and let you [&hellip;]<\/p>\n","protected":false},"author":35,"featured_media":12003,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[{"id":306,"name":"Product Alternatives","slug":"product-alternatives"}],"tags":[],"class_list":["post-11963","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-alternatives"],"acf":{"featured_post":false,"small_title":"","videos":[21294],"display_table_of_content":false,"table_of_content_items":null,"side_banner":null,"side_banner_link":"","highlight_section":null,"footer_cta_header":"","footer_cta_blue":null,"footer_cta_white":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - 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