{"id":17687,"date":"2023-03-13T15:52:00","date_gmt":"2023-03-13T10:22:00","guid":{"rendered":"https:\/\/justcall.io\/blog\/?p=17687"},"modified":"2025-09-25T16:55:48","modified_gmt":"2025-09-25T11:25:48","slug":"how-does-three-way-calling-work","status":"publish","type":"post","link":"https:\/\/web.justcall.dev\/blogv2\/how-does-three-way-calling-work.html","title":{"rendered":"How Does Three-Way Calling Work?"},"content":{"rendered":"<p>What does it take to win new customers? If you believe it\u2019s the quality and price of your products or the services you deliver, that\u2019s not the case anymore.<\/p>\n<p>Today, it\u2019s all about offering an exceptional customer experience.<\/p>\n<p>But how to ensure a positive experience? Here\u2019s when three-way phone calls can make all the difference. Read on to find out how.<\/p>\n<h2>What is 3-Way Calling?<\/h2>\n<p>3-way calling\u00a0is a type of <a href=\"https:\/\/justcall.io\/blog\/what-is-a-conference-call-meeting.html\"><strong>mini-conference call<\/strong><\/a> that allows you to add another caller to an existing call. To establish a\u00a0three-way call,\u00a0the caller initiates a call, then makes a second call to add another person, and merges the calls.<\/p>\n<p>While the traditional\u00a03-way calling\u00a0was confusing and expensive, it has become much easier in today\u2019s high-tech world. With\u00a0a VoIP phone, converting a normal call into a\u00a0three-way call\u00a0is just a few clicks away.<\/p>\n<p>Before we dive into\u00a0how to make a 3-way call,\u00a0let\u2019s find out in which situations this feature\u00a0can be useful.<\/p>\n<h2>3-Way Calling Use Cases<\/h2>\n<p>There are several situations where three-way calls can help your business to collaborate in real-time. <strong><a href=\"https:\/\/justcall.io\/blog\/choosing-customer-service-representative.html\">Customer support reps<\/a><\/strong> can use this feature to add managers or most-suited agents to an existing call to enhance your <a href=\"https:\/\/justcall.io\/blog\/what-is-first-call-resolution-and-how-do-you-measure-it.html\"><strong>first-time resolution rates<\/strong><\/a>, thereby <a href=\"https:\/\/justcall.io\/blog\/customer-experience-ultimate-guide.html\"><strong>improving customer experience<\/strong><\/a>.<\/p>\n<p>Technical support reps can contact their supervisors for specific information or to make decisions while on the call.<\/p>\n<p>The best part is that 3-way calling lets you control when to add or disconnect another participant. This means you can include a third party whenever you require additional information and resume your call with the first participant after disconnecting the second call.<\/p>\n<p>What\u2019s more, you can also switch between the second call and the first call before merging them.<\/p>\n<h2>How to Make a Three-way Call?<\/h2>\n<p>3-way calling works on several devices, including computers, <a href=\"https:\/\/justcall.io\/blog\/what-is-a-sip-phone-and-how-does-it-work.html\"><strong>SIP desk phones<\/strong><\/a>, and smartphones. However, the capacity to convert a normal call into a 3-way <a href=\"https:\/\/justcall.io\/product\/conference-calling\/\"><strong>conference call<\/strong><\/a> may be limited on a few devices based on the <a href=\"https:\/\/justcall.io\/\" target=\"_blank\" rel=\"noopener\"><strong>VoIP provider<\/strong><\/a> and the chosen plan.<\/p>\n<p>The answer to the question of &#8220;how do I do a three-way call?&#8221; can be covered in a few easy steps:<\/p>\n<ul>\n<li>Call the first participant and notify them that you\u2019re going to put the call on hold.<\/li>\n<li>During the ongoing call, press the receiver for a second and then release it to put the first call on hold.<\/li>\n<li>Now look for an active contact or agent and press the \u201cadd to call\u201d icon. Once you hear the dial tone, call the second participant (the identified active agent).<\/li>\n<li>After they answer, you can converse with them privately before merging both calls.<\/li>\n<li>Now you can press the receiver again to include the first participant and continue your conversation together.<\/li>\n<li>In case the second participant doesn\u2019t respond, you can always go back to the original call.<\/li>\n<\/ul>\n<h2>Advantages of Three-way Phone Calls<\/h2>\n<p>Three-way phone calls enable your remote employees to collaborate as a team and exhibit a remarkable customer-centric approach to your support.<\/p>\n<p>Furthermore, it can help in keeping up the momentum in your sales conversations in the following ways:<\/p>\n<ol>\n<li><strong>Enhanced Privacy:<\/strong> 3-way calling lets you put the first call on hold before you make the second call. This helps in maintaining the required privacy.<\/li>\n<li><strong>Close deals or resolve queries faster:<\/strong> You can easily add managers or co-workers to your call and address any customer queries or concerns instantly.<\/li>\n<li><strong>Effective communication:<\/strong> You can include your team member in the call to ensure that everyone is on the same page.<\/li>\n<\/ol>\n<h2>Conclusion<\/h2>\n<p>Generally, three-way calls are not planned and tend to be impromptu conversations. Further, 3-way calling doesn\u2019t require any conference call codes or numbers for 3 participants to communicate with one another.<\/p>\n<p>All this makes the 3-way conference call setup a handy setup to have.<\/p>\n<div class=\"purple-bg webinar-widget-wrapper\"><div class=\"webinar-widget-left-col\"><img decoding=\"async\" src=\"https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2025\/09\/webinar-speaker-img-2-5.png\" alt=\"Webinar speakers\"><\/div><div class=\"webinar-widget-right-col\"><span class=\"subheading\">WEBINAR<\/span><h3 class=\"webinar-widget-title\">How a Customer Saved &lt;span&gt;$200,000&lt;\/span&gt; with AI Voice Agents<\/h3><div class=\"time-date-duration\"><div class=\"date-time\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/web.justcall.dev\/blogv2\/wp-content\/themes\/jc-blogv2\/assets\/date-time.webp\" alt=\"date-time\" width=\"34\" height=\"34\"><div><p class=\"date\">September 30, 2025<\/p><p class=\"time\">12:30pm EST<\/p><\/div><\/div><div class=\"duration\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/web.justcall.dev\/blogv2\/wp-content\/themes\/jc-blogv2\/assets\/duration.webp\" alt=\"duration\" width=\"34\" height=\"34\"><p class=\"duration-time\">1 hour<\/p><\/div><\/div><a href=\"https:\/\/justcall.io\/webinar\/how-a-customer-saved-200000-dollars-with-ai-voice-agents\/?internal-redirect=webinar-blog\" class=\"btn-white widget-white-btn\">Register Now<\/a><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>What does it take to win new customers? If you believe it\u2019s the quality and price of your products or the services you deliver, that\u2019s not the case anymore. Today, it\u2019s all about offering an exceptional customer experience. But how to ensure a positive experience? Here\u2019s when three-way phone calls can make all the difference. [&hellip;]<\/p>\n","protected":false},"author":40,"featured_media":17813,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[{"id":374,"name":"Outbound Calls","slug":"outbound-calls"}],"tags":[],"class_list":["post-17687","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-outbound-calls"],"acf":{"featured_post":false,"small_title":"","videos":[21294],"display_table_of_content":false,"table_of_content_items":null,"side_banner":"","side_banner_link":"","highlight_section":null,"footer_cta_header":"","footer_cta_blue":"","footer_cta_white":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Leverage 3-Way Calling to Drive Better Business Outcomes- JustCall Blog<\/title>\n<meta name=\"description\" content=\"Connect with two people at the same time with 3-way calling. Here\u2019s how you can conference with a second participant to resolve queries faster.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Leverage 3-Way Calling to Drive Better Business Outcomes- JustCall Blog\" \/>\n<meta property=\"og:description\" content=\"Connect with two people at the same time with 3-way calling. Here\u2019s how you can conference with a second participant to resolve queries faster.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/web.justcall.dev\/blogv2\/how-does-three-way-calling-work.html\" \/>\n<meta property=\"og:site_name\" content=\"Blogv2\" \/>\n<meta property=\"article:published_time\" content=\"2023-03-13T10:22:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-25T11:25:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2023\/03\/Three-Way-Calling.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"720\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Sandeep Gaur\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sandeep Gaur\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Leverage 3-Way Calling to Drive Better Business Outcomes- JustCall Blog","description":"Connect with two people at the same time with 3-way calling. 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