{"id":18082,"date":"2023-04-03T14:53:03","date_gmt":"2023-04-03T09:23:03","guid":{"rendered":"https:\/\/justcall.io\/blog\/?p=18082"},"modified":"2023-06-27T17:57:35","modified_gmt":"2023-06-27T12:27:35","slug":"intercom-justcall-phone-integration","status":"publish","type":"post","link":"https:\/\/web.justcall.dev\/blogv2\/intercom-justcall-phone-integration.html","title":{"rendered":"Intercom JustCall Phone Integration"},"content":{"rendered":"

Today, businesses use multiple communications tools, from emails, telephones, and SMS to social networking sites. Teams and department choose their own tools to interact with customers at various touchpoints.<\/p>\n

But while multichannel communication tools improve your reach, not integrating them can result in siloed interactions and fragmented engagement. Such piecemeal engagement impacts customer experience<\/a>, and retaining them becomes tricky and expensive.<\/p>\n

Hence, It’s time for your business to unify communication with\u00a0intercom integration. Intercom interconnects every team and function, enabling you to maintain continuity in engagement and boost customer satisfaction<\/a>.<\/p>\n

Why Integrate Intercom With JustCall?<\/h2>\n

JutCall\u00a0Intercom integration\u00a0allows you to consolidate and streamline customer communication. Once you integrate your phone calls with Intercom, your team can make and receive calls directly on the Intercom.<\/p>\n

Further, you can automatically log all live calls, texts, call recordings<\/a>, and voicemails<\/a> in a single interface in chronological order.<\/p>\n

The systematic record of crucial customer details gives you a better context during interactions, enabling better personalization and faster issue resolution.<\/p>\n

What Can You Do with JustCall Intercom Integration?<\/h2>\n

JustCall\u00a0VoIP phone intercom\u00a0offers a range of features. Here’s what you can achieve with JustCall\u00a0Intercom integration<\/a>:<\/p>\n

Make Calls and Send Texts Messages from the Intercom<\/h3>\n

With\u00a0Intercom phone integration, calling customers is just a click of a button.<\/p>\n

Your team can use the click-to-call<\/a> icons next to phone numbers to make a quick call or send text messages from the Intercom.<\/p>\n

Access Call Recording\/ Voicemail<\/h3>\n

JustCall intercom automatically records all your calls and SMS, eliminating the need for manual data entry.<\/p>\n

Your team can manage all communication channels<\/a> in a single platform and get easy access to crucial customer details.<\/p>\n

Track Conversation with Tags<\/h3>\n

With an integrated intercom account, your team can categorize and label conversations with automatic tags.<\/p>\n

It makes tracking easier and helps your team identify trends, pull reports and get a holistic picture of customer needs.<\/p>\n

Update Contacts Automatically<\/h3>\n

JustCall intercom allows you to create new contacts automatically and sync all old ones so you never lose them.<\/p>\n

It keeps your contact up-to-date, prevents duplicates, and provides relevant contact information to your agents.<\/p>\n

Retrieve Text Messages and Conversations<\/h3>\n

Thanks to\u00a0intercom SMS integration, you can access all your sent and received text messages directly from the Intercom. It makes reconnecting with customers fast and easy.<\/p>\n

You can further continue the text conversation right through the intercom dashboard.<\/p>\n

Switch Seamlessly From Chat to Voice<\/h3>\n

You can send a call invite to customers via intercom messenger and effortlessly switch from live chat to live call.<\/p>\n

This way, customers can carry the conversation forward with the same agent and need not start from scratch for changing from chat support to call support service.<\/p>\n

What are the Benefits of Intercom CRM Integration?<\/h2>\n

Here are some significant benefits of\u00a0intercom app integration\u00a0with your call center CRM<\/a>.<\/p>\n

More Lead Conversion<\/h3>\n

Intercom integration\u00a0provides agents with better customer insights, enabling effective personalization and higher engagement.<\/p>\n

The result is faster conversions for the sales team and more revenue for the business.<\/p>\n

Greater Customer Support<\/h3>\n

Intercom provides tools to agents to fast-speed their communication and address customer issues immediately.<\/p>\n

Its automated logging and tagging features eliminate manual effort for agents while enabling easy access to relevant details during customer interaction<\/a>.<\/p>\n

Boosted Customer Satisfaction<\/h3>\n

Combing Intercom with CRM helps companies boost customer satisfaction by enabling them to provide a consistent and cohesive experience to their customers.<\/p>\n

Using a single platform also makes it easier for companies to create and maintain their brand voice, distinguish themselves from competitors, and build brand loyalty over time.<\/p>\n

Better Management of Customer Data<\/h3>\n

With\u00a0intercom CRM integration, businesses can record all essential customer data in one platform. Having all data in one place allows companies to perform better analysis and evaluation.<\/p>\n

Besides, it saves agents lots of time as they no longer need to rummage through different channels searching for customer information.<\/p>\n

How to Integrate Intercom with JustCall<\/h2>\n

Integrating Intercom with JustCall is quick and easy. Here’s how you can do it:<\/p>\n