{"id":2814,"date":"2023-03-15T11:48:00","date_gmt":"2023-03-15T06:18:00","guid":{"rendered":"https:\/\/justcall.io\/blog\/?p=2814"},"modified":"2023-06-29T12:09:38","modified_gmt":"2023-06-29T06:39:38","slug":"web-dialer-guide","status":"publish","type":"post","link":"https:\/\/web.justcall.dev\/blogv2\/web-dialer-guide.html","title":{"rendered":"What Is A Web Dialer? Why Does Your Business Need One?"},"content":{"rendered":"

In sales and customer relations, calling prospects or leads manually can consumer valuable time and resources. This is where web dialers come in, as they supplant this manual labor with automation.<\/p>\r\n

With the help of\u00a0 sales dialer software, telemarketers can focus on building relationships, thus improving efficiency.<\/p>\r\n

While sales dialers aren\u2019t new, they have evolved significantly over time to become a must-have tool in the arsenal of sales and customer reps. Let us explore what these dialers are and the various types of the same in the sections below.<\/p>\r\n

While sales dialers aren\u2019t new, they have evolved significantly over time to become a must-have tool in the arsenal of sales and customer reps. Let us explore what these dialers are and the various types of the same in the sections below.<\/p>\r\n

Web Dialers: How Does a Dialer Work and Type<\/h2>\r\n

The ideal sales dialer definition would be that it is a web or sales dialer is essentially a cloud-based phone.<\/p>\r\n

Reps can log into such a system over the web or via an app and subsequently import relevant data, such as leads\u2019 calling details or daily call sheets.<\/p>\r\n

Thereafter, they can make calls through VoIP or voice-over-internet protocol.<\/p>\r\n

Reps can use a sales dialer software to manually dial numbers or automate the process by directly launching calls. Web dialers can also be integrated into a CRM platform, which allows the rep to directly call from within a prospect\u2019s profile.<\/p>\r\n

The specific workings vary, however, depending on the type of web dialer.<\/p>\r\n\r\n

1. Preview Dialers<\/h3>\r\n\r\n\r\n\r\n

Preview dialers allow reps to check customer info before making a call. This helps them better prepare and offer a more tailored experience to boost their chances of success.<\/p>\r\n\r\n\r\n\r\n

2. Progressive And Power Dialers<\/h3>\r\n\r\n\r\n\r\n

Progressive and power dialers also show key info about customers before a call is placed. These dialers dial one number at a time and automatically dial the next number on the list when one is finished.<\/p>\r\n\r\n\r\n\r\n

Power dialers only connect calls that do not have busy signals, voicemails, or invalid numbers.<\/p>\r\n\r\n\r\n\r\n

3. Predictive Dialers<\/h3>\r\n\r\n\r\n\r\n

These dialers predict the time required for each call on average and accordingly assign a specific number of calls to agents.<\/p>\r\n\r\n\r\n\r\n

Predictive dialers are premised on algorithms fed with past statistics. They can make several calls at once but reps are only connected when calls are answered.<\/p>\r\n\r\n\r\n\r\n

4. Smart Dialers<\/h3>\r\n\r\n\r\n\r\n

These dialers scan imported data beforehand to prepare a calling queue for reps. Such queues prioritize calls most likely to get answered. Smart dialers can save 20-50% of a rep\u2019s time, experts estimate.<\/p>\r\n\r\n\r\n\r\n

Benefits of Using a Sales Dialer Software<\/h2>\r\n\r\n\r\n\r\n

Saves Time<\/h3>\r\n\r\n\r\n\r\n

A study suggests sales dialing software can save around 45 minutes per day per agent, allowing them to focus on administrative and other important jobs.<\/p>\r\n\r\n\r\n\r\n

Further, such a tool can automatically assign inbound calls to unoccupied agents or agents best suited for specific issues.<\/p>\r\n\r\n\r\n\r\n

Reduces Human Error<\/h3>\r\n\r\n\r\n\r\n

Manually dialing numbers can result in various errors, such as dialing the same number twice, missing an important number, or dialing the wrong number. Web dialers eliminate these errors.<\/p>\r\n\r\n\r\n\r\n

Increases Conversion Rate<\/h3>\r\n\r\n\r\n\r\n

Businesses can choose international numbers relating to a prospects\u2019 country of origin with the best auto dialers.<\/p>\r\n\r\n\r\n\r\n

This improves chances of calls being answered by almost 40%, as people often don\u2019t entertain calls with numbers of unknown codes.<\/p>\r\n\r\n\r\n\r\n

Integrates with CRM<\/h3>\r\n\r\n\r\n\r\n

Sales dialers can be integrated with Customer Relationship Management software. This saves time and effort as all data relating to customers and prospects can be found on a single platform.<\/p>\r\n\r\n\r\n\r\n

Why JustCall\u2019s Sales Dialer Is the Best Choice?<\/h2>\r\n\r\n\r\n\r\n

JustCall is a cloud-based auto dialer, ideal for businesses with a remote-based sales and customer rep teams. It\u2019s one of the best auto dialer software, with a variety of features designed to improve productivity and save time.<\/p>\r\n\r\n\r\n\r\n

A Fresh User Interface<\/h3>\r\n\r\n\r\n\r\n

This dialer comes up with a fresh user interface, which is very similar to your mobile devices so it would be easier to use it.<\/p>\r\n\r\n\r\n\r\n

In this new dialer, we have tabs which would allow you to navigate to various sections of the dialer such as Phone, Call logs, Contacts, Messages, and Settings.<\/p>\r\n\r\n\r\n\r\n

\u00a0\u00a0<\/p>\r\n\r\n\r\n\r\n

Availability Toggle<\/h3>\r\n\r\n\r\n\r\n

On the very topmost part of the dialer, you will find a \u2018notch\u2019 that shows your current availability status. You can toggle your availability to either Available, Unavailable or Always Closed, by hovering over the notch.<\/p>\r\n\r\n\r\n\r\n

This notch would appear on every tab as you can see in the GIF below.<\/p>\r\n\r\n\r\n\r\n

<\/p>\r\n\r\n\r\n\r\n

Call Logs<\/h3>\r\n\r\n\r\n\r\n

1.This tab allows you to view your Recent Call Logs, Missed Call Logs and Voicemails<\/strong><\/a>. \u200b<\/p>\r\n\r\n\r\n\r\n

\"\"<\/figure>\r\n\r\n\r\n\r\n

2.You can also open some advanced settings like changing the rating, disposition and notes of the calls by clicking on any particular call. You can also directly dial a number, open the message conversation by clicking the call button<\/strong><\/a> and chat button respectively at the very right of each call log row. \u200b<\/p>\r\n\r\n\r\n\r\n

\"\"<\/figure>\r\n\r\n\r\n\r\n

3. You can also listen to the voicemails and even download them. You also have a refresh button to update the Call Logs.
You can also search the calls in your Call Logs.<\/p>\r\n\r\n\r\n\r\n

\"\"<\/figure>\r\n\r\n\r\n\r\n


\u200b SMS<\/h3>\r\n\r\n\r\n\r\n

You can send\/receive texts from the dialer. You can choose the outbound number for sending SMS. Further, all your conversations will be displayed in threads, which makes it easy for you to navigate throughout the chat.<\/p>\r\n\r\n\r\n\r\n

Also, a Search Bar is provided at the top of the message section to search for any thread in your SMS box.<\/p>\r\n\r\n\r\n\r\n

<\/p>\r\n\r\n\r\n\r\n

Settings<\/h3>\r\n\r\n\r\n\r\n

In this dialer, you get to change not only the Audio settings but also the Dialer Settings, Voicemail Settings and Account Settings.<\/p>\r\n\r\n\r\n\r\n

You can even change your account settings such as your name, phone number, time zone etc.<\/p>\r\n\r\n\r\n\r\n

\"\"<\/figure>\r\n\r\n\r\n\r\n

You also have a logout button to log out of your JustCall account.<\/p>\r\n\r\n\r\n\r\n

<\/p>\r\n\r\n\r\n\r\n

Contacts<\/h3>\r\n\r\n\r\n\r\n

In this tab you can create a contact, edit a contact, dial a contact number and even open the conversation with your contacts if any.<\/p>\r\n\r\n\r\n\r\n

<\/p>\r\n\r\n\r\n\r\n

<\/p>\r\n\r\n\r\n\r\n

Call Queues in Badge<\/h3>\r\n\r\n\r\n\r\n

This batch is located on the top left corner of the Dialpad screen in the Phone tab as you can see in the image below.<\/p>\r\n\r\n\r\n\r\n

It only becomes visible when you have some calls in queues. It shows you the number of calls currently in queue and upon clicking it, you will be redirected to the Call Activity page of your JustCall Dashboard.<\/p>\r\n\r\n\r\n\r\n

<\/p>\r\n\r\n\r\n\r\n

Number Selection Badge<\/h3>\r\n\r\n\r\n\r\n

Let\u2019s say you have reached this dialer from an external source, and you have two numbers in parameters. You can choose out of those numbers to which you want to make a call as shown in the GIF.<\/p>\r\n\r\n\r\n\r\n

<\/p>\r\n\r\n\r\n\r\n

Secured Line Button<\/h3>\r\n\r\n\r\n\r\n

This is a feature we are offering to accounts at a manager level. With this feature, you can skip some sections of your call recording during a call, provided your call recording settings are on. Also, this feature comes under our Premium Plan.<\/p>\r\n\r\n\r\n\r\n

<\/p>\r\n\r\n\r\n\r\n

Mute, Hold and access Keypad<\/h3>\r\n\r\n\r\n\r\n

While on the call, you can mute and hold the call and access the keypad as well as shown in the GIF below.<\/p>\r\n\r\n\r\n\r\n

<\/p>\r\n\r\n\r\n\r\n

Transfer\/Merge Calls<\/h3>\r\n\r\n\r\n\r\n

You can transfer\/merge the calls and can even do the 3-way calling. Please refer to the GIF below.<\/p>\r\n\r\n\r\n\r\n

<\/p>\r\n\r\n\r\n\r\n

How to Set Up and Use a Web Dialer Software?<\/h2>\r\n\r\n\r\n\r\n

To set up and use a sales dialer software, you need to install related web extension. After having done so, you need to\u00a0follow the steps mentioned below:<\/p>\r\n\r\n\r\n\r\n

    \r\n
  • Visit the Google Chrome webstore and search for your preferred dialer software<\/li>\r\n
  • Then, click on Add to Chrome and select \u201cAdd Extension\u201d from the pop-up<\/li>\r\n
  • After you click on \u201cAdd Extension\u201d, you will be redirected to page asking you to \u201cAllow\u201d access to microphones. Click on \u201cAllow\u201d<\/li>\r\n
  • Select the output and input device for the same. You can also test it<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n

    Once you have set up the dialer, any number you view on the web will have that dialer\u2019s icon, indicating that you can directly call via that extension.<\/p>\r\n\r\n\r\n\r\n

    You can also right click on numbers and click on, for instance, \u201cCall via JustCall\u201d, to open the dialer and place a call.<\/p>\r\n\r\n\r\n\r\n

    Tips to Improve Web Dialer Experience<\/h2>\r\n\r\n\r\n\r\n
      \r\n
    • While sales dialing software can improve productivity, they can be tardy without sufficient internet bandwidth. Hence, ensure to have your IT team prioritize the dialer software over other applications. Also, ask agents to close unnecessary tabs when using the dialer<\/li>\r\n
    • Ensure to close extra virtual desktops if you are working on a Mac<\/li>\r\n
    • See to it that Chrome and all relevant extensions are up to date<\/li>\r\n
    • If it\u2019s possible, connect your web dialer through the ethernet<\/li>\r\n
    • Conduct network test routinely to avoid issues with connectivity and speed when on calls<\/li>\r\n<\/ul>\r\n\r\n\r\n\r\n

      Besides these, avoid calling the same number repeatedly, as calling a number 8 times within the span of a week can result in your number getting flagged as spam.<\/p>\r\n\r\n\r\n\r\n

      Parting Words<\/h2>\r\n\r\n\r\n\r\n

      Phone communication is indispensable in customer-facing jobs, but doing so manually can be cumbersome and time-consuming.<\/p>\r\n\r\n\r\n\r\n

      Sales dialer software thereby allow businesses to save valuable time and resources.<\/p>\r\n\r\n\r\n\r\n

      This also leads to more effective communication, which then potentially translates to better sales for your\u00a0 organization.<\/p>\r\n\r\n\r\n\r\n

      Additonally, owing to the plethora of various types of sales call, there are different kinds of dialer software that businesses can acquire.<\/p>\r\n\r\n\r\n\r\n

      It\u2019s also essential to follow some best practices, like prioritizing the software during work hours, to improve connectivity and communication.<\/p>\r\n\r\n\r\n","protected":false},"excerpt":{"rendered":"

      In sales and customer relations, calling prospects or leads manually can consumer valuable time and resources. This is where web dialers come in, as they supplant this manual labor with automation. With the help of\u00a0 sales dialer software, telemarketers can focus on building relationships, thus improving efficiency. While sales dialers aren\u2019t new, they have evolved […]<\/p>\n","protected":false},"author":34,"featured_media":2821,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[{"id":207,"name":"Sales Dialer","slug":"sales-dialer"}],"tags":[],"class_list":["post-2814","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sales-dialer"],"acf":{"featured_post":false,"small_title":"","videos":[21797,21798,21799,21294],"display_table_of_content":false,"table_of_content_items":null,"side_banner":null,"side_banner_link":"","highlight_section":null,"footer_cta_header":"","footer_cta_blue":null,"footer_cta_white":null},"yoast_head":"\nWhat Is A Web Dialer? Why Does Your Business Need One?<\/title>\n<meta name=\"description\" content=\"Reps can log into such a system over the web or via an app and subsequently import relevant data, such as leads\u2019 calling details or daily call sheets.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What Is A Web Dialer? Why Does Your Business Need One?\" \/>\n<meta property=\"og:description\" content=\"Reps can log into such a system over the web or via an app and subsequently import relevant data, such as leads\u2019 calling details or daily call sheets.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/web.justcall.dev\/blogv2\/web-dialer-guide.html\" \/>\n<meta property=\"og:site_name\" content=\"Blogv2\" \/>\n<meta property=\"article:published_time\" content=\"2023-03-15T06:18:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-06-29T06:39:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2019\/01\/Screen-Shot-2019-01-11-at-12.31.34-PM.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1550\" \/>\n\t<meta property=\"og:image:height\" content=\"840\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Gurupandian Chandrasekharan\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Gurupandian Chandrasekharan\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"10 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"What Is A Web Dialer? 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