You can create separate Slack channels for every client, along with a list of all the employees who are working on each client project.
Channels created within the company can be private, public, or multi-workspace.
The tool can be downloaded to your desktop. It is also available as a mobile app.<\/p>\r\n\r\n\r\n\r\n
Disadvantages<\/strong>:<\/p>\r\n\r\n\r\n\r\n File storage is limited, and you have to pay for minimum storage. Over time, your files will be deleted. Basecamp is one of the best tools for remote working that supports collaborative teamwork.<\/p>\r\n\r\n\r\n\r\n It enables you to create a virtual workspace to systemize group projects. It offers several features like file sharing, to-do lists, group chats (campfires), and schedules to support group work.<\/p>\r\n\r\n\r\n\r\n The software also allows you to keep track of all the tasks, files, and deadlines, enhancing time management skills, accountability, productivity, and communication among team members.<\/p>\r\n\r\n\r\n\r\n Advantages<\/strong>:<\/p>\r\n\r\n\r\n\r\n Easy-to-use and well-organized user interface. Disadvantages<\/strong>:<\/p>\r\n\r\n\r\n\r\n Lack of labels or tags for a to-do task in case you want to allocate, categorize or prioritize work. InVision is a powerful visual collaboration platform used for designing and managing projects. The tool includes features for prototyping, product design, testing, user experience design, and collaboration.<\/p>\r\n\r\n\r\n\r\n It also serves as an effective communication tool to share and track project progress with group members.<\/p>\r\n\r\n\r\n\r\n Advantages<\/strong>:<\/p>\r\n\r\n\r\n\r\n Disadvantages<\/strong>:<\/p>\r\n\r\n\r\n\r\n Notion is a workflow and project management software that facilitates goal setting, project progress tracking, lead management, and knowledge sharing.<\/p>\r\n\r\n\r\n\r\n The tool has a drag-and-drop interface that allows remote employees to rearrange, share and organize their existing resources or content.<\/p>\r\n\r\n\r\n\r\n Its various collaboration features include a Kanban board, built-in calendar, to-do lists, comments, and discussions.<\/p>\r\n\r\n\r\n\r\n Advantages<\/strong><\/p>\r\n\r\n\r\n\r\n Disadvantages<\/strong><\/p>\r\n\r\n\r\n\r\n Choosing the right remote collaboration software for your business depends on the various needs and the unique structure of your company. Here are some essential things to consider while selecting the best tools for remote working:<\/p>\r\n\r\n\r\n\r\n Interview your employees to find out areas of difficulties in the collaborative process. The valuable insights they provide can help select the most suitable solution. Your managers must analyze the unique requirements of the workplace and then choose the right remote work collaboration tool that satisfies those requirements.<\/p>\r\n\r\n\r\n\r\n As the purpose of these tools is to offer an efficient collaborative experience to the employees, seek out a tool that provides the right features to boost performance.<\/p>\r\n\r\n\r\n\r\n Extensive integrations, additional features, and benefits are great, but your business might not require them. Moreover, they add up to the total software cost. So pricing needs to be considered.<\/p>\r\n\r\n\r\n\r\n Your collaboration software must simplify sharing information and data across the entire company. Choosing flexible and open remote collaboration software that can be integrated with other software becomes paramount.<\/p>\r\n\r\n\r\n\r\n Ensure the tool protects confidential corporate and customer data and complies with privacy and security regulations. It should provide enterprise-grade encryption of data at rest and in transit.\u00a0<\/p>\r\n\r\n\r\n\r\n Communication is the vehicle that keeps your services upright and going even during disturbing times. Companies that have succeeded in actively communicating with their customers have won their lifelong trust.<\/p>\r\n\r\n\r\n\r\n And, of course, calls are the preferable means of communication as they’re quick and provide a humane touch.<\/p>\r\n\r\n\r\n\r\n JustCall is a flexible cloud telephony solution that allows you to make calls anytime, anywhere, and from any device. With the number of your choice, stay connected to all your customers \u2013 whether on the move or stationed remotely.<\/p>\r\n\r\n\r\n\r\n Its easy integrations with over 44 CRMs automatically save all call data,\u00a0call notes, voice recordings, and\u00a0voice mails\u00a0directly into your CRM. This way, you can integrate all other tools for remote teams with JustCall.<\/p>\r\n\r\n\r\n\r\n To forward calls from your number, use the Inbound Calling feature to set up the inbound caller ID as your JustCall number for all incoming calls. This will help you recognize the calls you receive on your JustCall number.<\/p>\r\n\r\n\r\n\r\n Managing SMSes is even easier. Using\u00a0SMS Bot, automate text replies to your customers based on keywords in their responses. You can also schedule an SMS campaign.<\/p>\r\n\r\n\r\n\r\n Stay virtually connected with your customers using the JustCall\u00a0IVR feature. Set up a digit-based menu to swiftly steer them to respective departments.<\/p>\r\n\r\n\r\n\r\n As Managers, you can always monitor your employees\u2019 performance even when working remotely. JustCall allows\u00a0Call monitoring, barging, and whispering during a call without the prospect knowing it.<\/p>\r\n\r\n\r\n\r\n You can set your business hours as well as working hours that ensure no calls are assigned to you outside your working slot.<\/p>\r\n\r\n\r\n\r\n The JustCall dashboards show you how your employees are working remotely, be it of any team(s). For businesses wanting to get rid of landlines, porting is all the easier with the\u00a0outbound caller ID\u00a0feature.<\/p>\r\n\r\n\r\n\r\n Setting up a cloud phone system is really easy. Have a look at the\u00a0setup steps of the cloud phone system\u00a0for your remote teams.<\/p>\r\n\r\n\r\n\r\n When it comes to\u00a0customer support, remote teams are swiftly increasing in numbers. Customer support agents\u00a0working remotely\u00a0provide customer service from places distant from traditional workstations.<\/p>\r\n\r\n\r\n\r\n With strong remote support, you can cater to a global customer base irrespective of time zones.<\/p>\r\n\r\n\r\n\r\n With Helpwise, you eliminate all confusion as every member has access to a single shared inbox – no matter where you are. You can assign, chat with, and tag team members and have stress-free collaboration.<\/p>\r\n\r\n\r\n\r\n All files are accessible. Plus, no compromise with security. And the best feature \u2013\u00a0 it is an easy-to-use shared inbox for your Whatsapp business and SMS inbox as well!<\/p>\r\n\r\n\r\n\r\n Managing customer conversations is now so easy, even when clinging to remote work.<\/p>\r\n\r\n\r\n\r\n An advantage for remote workers is that the shared inbox is easily accessible on their iOS or Android. They can very well be part of any conversation or thread without the requirement of any one-to-one interaction.<\/p>\r\n\r\n\r\n\r\n Setting up workflows is almost painless. The feature that makes it unique for remote work is that you get multichannel support and very smooth integrations with other business tools.<\/p>\r\n\r\n\r\n\r\n By integrating your phone system with\u00a0Helpwise<\/a><\/strong>, you can keep track of all the calls and SMSes made from your phone app directly on your Helpwise account.<\/p>\r\n\r\n\r\n\r\n With FreshDesk, working with remote support is hassle-free. The best thing for remote teams is that it helps you choose location-specific business hours. This prevents employees from different time zones from being penalized incorrectly.<\/p>\r\n\r\n\r\n\r\n It also enables cross-team collaboration\u00a0where teams can work on troubleshooting customers\u2019 queries while keeping the other remote teams in the loop.\u00a0Every email, feedback, chat, or call that comes in can be converted into tickets in Freshdesk.<\/p>\r\n\r\n\r\n\r\n You can also prioritize every ticket based on the keywords. Filter tickets to attend to the most important issues first. Assign tickets to an agent or a team so that you steer clear of any confusion.<\/p>\r\n\r\n\r\n\r\n You can also integrate your phone system with Freshdesk. These are the features that your\u00a0Freshdesk\u00a0account will have with the cloud phone system.<\/p>\r\n\r\n\r\n\r\n Has your project management gone down the trough because of a pandemic outbreak or natural phenomena? Are you unable to track the progress of your remote teams?<\/p>\r\n\r\n\r\n\r\n Well, we\u2019ll help you out with these project management tools for remote teams.<\/p>\r\n\r\n\r\n\r\n Trello does its magic with its Trello boards. Access them no matter where you travel or station yourself while working remotely.<\/p>\r\n\r\n\r\n\r\n The cards on Trello boards easily update you about the all-around happenings across departments or teams. Every card denotes an activity where you can add labels, colors, and stickers to mark the \u2018To Do\u2019 and the \u2018Done\u2019 lists.<\/p>\r\n\r\n\r\n\r\n Select board markers of your choice for faster execution. You can also manage separate boards that have cards for problems that you wish to solve at the earliest.<\/p>\r\n\r\n\r\n\r\n Let your remote teams get a view of and add to the progress being made. You can create a list, and every person can add a card to it as a solution.<\/p>\r\n\r\n\r\n\r\n Also, engage in group calls or impromptu video calls to make remote working feel no different than live offices. Isn\u2019t it so much more engaging?<\/p>\r\n\r\n\r\n\r\n ProofHub<\/a> lets you stay in ultimate control of your teams, projects, clients and communication, whether you are working in-house or remotely. It simplifies task management and team collaboration<\/a> making it much easier for leaders to get things done.<\/p>\r\n\r\n\r\n\r\n Add tasks with deadlines. Assign custom roles. Choose to view tasks in the list view or kanban board view or even timeline view – it gives you flexibility.<\/p>\r\n\r\n\r\n\r\n Easily share files, proof review and approve them with markup tools so that you make feedback clear.<\/p>\r\n\r\n\r\n\r\n Communicate with teams and clients. You can track what\u2019s going on in the project and who\u2019s doing what.<\/p>\r\n\r\n\r\n\r\n
Slack deletes your conversations after 14 days. So you need to make notes of important messages sent within a channel.
You receive many notifications throughout the day, which can be distracting.<\/p>\r\n\r\n\r\n\r\n![\"Slack](\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2020\/03\/slack-dashboard.jpeg\")
<\/figure>\r\n<\/div>\r\n\r\n\r\n\r\nB. Basecamp<\/h3>\r\n\r\n\r\n\r\n
Variety of training tools and aids, along with reliable and fast customer support.
Favorable pricing and affordable plans for large teams.
Supports integration with numerous tools that enhance usability.<\/p>\r\n\r\n\r\n\r\n
Lack of analytical tools that provide valuable insights into the project data.
Limited controls for customizing the platform as per user\u2019s needs.<\/p>\r\n\r\n\r\n\r\n![\"basecamp](\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2020\/03\/basecamp-dashboard-1.png\")
<\/figure>\r\n<\/div>\r\n\r\n\r\n\r\nC. InVision<\/h3>\r\n\r\n\r\n\r\n
\r\n
\r\n
![\"InVision\"](\"https:\/\/wp-public-fs.s3.ap-south-1.amazonaws.com\/tasks\/1640a13760bfb694ec62215f1b41231c2d30ee8de7c255\/images\/invision-640edb22259e6.png\")
\r\nD. Notion<\/h3>\r\n\r\n\r\n\r\n
\r\n
\r\n
![\"\"](\"https:\/\/wp-public-fs.s3.ap-south-1.amazonaws.com\/tasks\/1640a13760bfb694ec62215f1b41231c2d30ee8de7c255\/images\/notion-640edc00404f7.png\")
<\/figure>\r\n\r\n\r\n\r\n
Comparison of the Collaboration Tools and Their Features<\/h3>\r\n\r\n\r\n\r\n\r\n\r\n
\r\n \u00a0<\/td>\r\n \u00a0<\/td>\r\n \u00a0<\/td>\r\n \u00a0<\/td>\r\n<\/tr>\r\n \r\n \u00a0<\/td>\r\n \u00a0<\/td>\r\n \u00a0<\/td>\r\n \u00a0<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<\/figure>\r\n\r\n\r\n\r\n \r\n\r\n
\r\n Slack<\/strong><\/td>\r\n Basecamp<\/strong><\/td>\r\n InVision<\/strong><\/td>\r\n Notion<\/strong><\/td>\r\n<\/tr>\r\n \r\n Work in channels
with external
people
Customized
workflows
Apps and
integrations
Two-factor authentication
(2FA)<\/td>\r\nDeadline Management
Milestone tracking
Communication Management
Project
Templates
Task Scheduling<\/td>\r\nCompetitive Analysis
Knowledge Base
Management
Full-Text Search
Social Media Monitoring
Categorization\/
Cataloging<\/td>\r\nWorkflow Configuration
Time & Expense Tracking
Budget Management
Third-Party Integrations
Task Editing\/Updating<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n<\/figure>\r\n\r\n\r\n\r\nHow to Choose the Right Collaboration Tools?<\/h3>\r\n\r\n\r\n\r\n
A. Assess Your Needs<\/h4>\r\n\r\n\r\n\r\n
B. Consider the Features<\/h4>\r\n\r\n\r\n\r\n
C. Evaluate the Cost<\/h4>\r\n\r\n\r\n\r\n
D. Integration With the Existing Tech Stack<\/h4>\r\n\r\n\r\n\r\n
E. Prioritize Security<\/h4>\r\n\r\n\r\n\r\n
2. Communication<\/h2>\r\n\r\n\r\n\r\n
JustCall<\/h3>\r\n\r\n\r\n\r\n
3. Customer Support<\/h2>\r\n\r\n\r\n\r\n
Helpwise<\/h3>\r\n\r\n\r\n\r\n
![\"dashboard](\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2020\/03\/Dashboard-helpwise.png\")
<\/figure>\r\n<\/div>\r\n\r\n\r\n\r\nFreshdesk<\/h3>\r\n\r\n\r\n\r\n
![\"Freshdesk](\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2020\/03\/freshdesk-dashboard-for-support-teams.png\")
<\/figure>\r\n<\/div>\r\n\r\n\r\n\r\n4. Project Management<\/h2>\r\n\r\n\r\n\r\n
Trello<\/h3>\r\n\r\n\r\n\r\n
![\"Trello](\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2020\/03\/trello-dashboard.jpg\")
<\/figure>\r\n<\/div>\r\n\r\n\r\n\r\nProofHub<\/h3>\r\n\r\n\r\n\r\n
![\"ProofHub-](\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2020\/03\/proofhub.png\")
<\/figure>\r\n<\/div>\r\n\r\n\r\n\r\n![\"Zoom](\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2020\/03\/zoom-dashboard.png\")
<\/figure>\r\n<\/div>\r\n\r\n\r\n\r\n![\"google](\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2020\/03\/google-drive-dashboard.png\")
<\/figure>\r\n<\/div>\r\n\r\n\r\n\r\n![\"Google](\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2020\/03\/google-keep.jpg\")
<\/figure>\r\n<\/div>\r\n\r\n\r\n\r\n![\"time](\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2020\/03\/time-doctor-dashboard.jpg\")
<\/figure>\r\n<\/div>\r\n\r\n\r\n\r\n![\"project](\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2020\/03\/asana_dashboard.png\")
<\/h2>\r\n\r\n\r\n\r\n