{"id":5514,"date":"2020-10-01T16:02:22","date_gmt":"2020-10-01T10:32:22","guid":{"rendered":"https:\/\/justcall.io\/blog\/?p=5514"},"modified":"2023-06-22T19:35:04","modified_gmt":"2023-06-22T14:05:04","slug":"justcall-updates-september-2020","status":"publish","type":"post","link":"https:\/\/web.justcall.dev\/blogv2\/justcall-updates-september-2020.html","title":{"rendered":"JustCall Updates for September 2020: Here&#8217;s What&#8217;s New!"},"content":{"rendered":"<p>Kicking off the final quarter of 2020 with new updates and features, a lot has happened behind the scenes! With a goal to make our customers&#8217; experience as fluid as possible, we roll out new features and updates every month. In this blog, we will lead you through all the changes and improvements we introduced in September.<\/p>\n<p>Ending the third quarter on an exciting note, we&#8217;re back with our monthly recap for September 2020. Taking feedback and customer pain points into account, our team works to develop new features and updates each month.<\/p>\n<p>Let&#8217;s take a closer look at all these updates now!<\/p>\n<h2>1. JustCall Notification Center: Receive and Manage Notifications from One Place<\/h2>\n<p>First on our roster of updates is the launch of the notification center. Users can manage all their notifications from a single place, now. This new feature will allow you to keep eye on notifications for triggered events in JustCall. This includes\u00a0<strong>incoming messages, voicemail,<\/strong>\u00a0and <strong>missed calls.\u00a0<\/strong>You can go to the notification center by heading over to your Gravatar.<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-5524 size-full\" src=\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2020\/10\/Screenshot-2020-09-17-at-2.13.02-PM-840x400.png\" alt=\"\" width=\"840\" height=\"400\" \/><\/p>\n<p>There&#8217;s an option to pick from the different types of notifications, which include:<\/p>\n<ul>\n<li><strong>Desktop: <\/strong>For the latest notifications, you will receive a red badge on the bell icon in your navigation bar. To view the latest notifications, you can click on the bell icon. Pop-up notifications can be enabled on your screen as well. There&#8217;s an option to use the alert sound for new notifications, as well.<\/li>\n<li><strong>Email:\u00a0<\/strong>At the same time, you can get the latest notifications through email, as well.<\/li>\n<li><b>Mobile:\u00a0<\/b>Finally, you can receive in-app notifications on your mobile phone for events like missed calls, and <a href=\"https:\/\/justcall.io\/product\/voicemail-by-email\/\"><strong>voicemails<\/strong><\/a>.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/justcall.io\/updates\/justcall-notification-center-manage-cross-platform-notifications-from-one-place\/\" target=\"_blank\" rel=\"noopener\">Find out more about the all-new JustCall notifications center, here<\/a><\/p>\n<h2>2. Safer Phone Calls with Google Verified Calls<\/h2>\n<p>Get an increased answer rate for your outbound calling efforts with Google Verified Calls. As the partners for Google Verified Calls, JustCall allows businesses to make safer phone calls.<\/p>\n<p data-id=\"block-ember2140\" data-generated-at=\"16015670141770.3756045627764093\" data-align=\"left\">Why Verified Call is a must-have for your business?<\/p>\n<ul data-id=\"block-ember2141\" data-generated-at=\"16015670141770.11287491724851151\">\n<li data-id=\"block-ember2142\" data-generated-at=\"16015670141770.12184623818337559\">87% of customers won\u2019t answer unless they recognize the caller\u2019s number.<\/li>\n<li data-id=\"block-ember2143\" data-generated-at=\"16015670141780.6410557984307483\">Calls from unverified phone numbers can create stress for consumers<\/li>\n<\/ul>\n<p data-id=\"block-ember2144\" data-generated-at=\"16015670141780.26342832686577444\" data-align=\"left\">Verified Calls (Android) solve these problems by showing:<\/p>\n<ul data-id=\"block-ember2145\" data-generated-at=\"16015670141780.7175697464825206\">\n<li data-id=\"block-ember2146\" data-generated-at=\"16015670141780.657533569535727\">Caller\u2019s name<\/li>\n<li data-id=\"block-ember2147\" data-generated-at=\"16015670141780.2908120553840903\">Brand Logo<\/li>\n<li data-id=\"block-ember2148\" data-generated-at=\"16015670141780.9729768164466259\">Reason for calling<\/li>\n<li data-id=\"block-ember2149\" data-generated-at=\"16015670141780.13138277212736815\">Verification symbol indicating the business has been authenticated by Google<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-5540\" src=\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2020\/10\/VerifiedCalls-1024x510.png\" alt=\"\" width=\"1024\" height=\"510\" srcset=\"https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2020\/10\/VerifiedCalls-1024x510.png 1024w, https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2020\/10\/VerifiedCalls-300x149.png 300w, https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2020\/10\/VerifiedCalls-768x383.png 768w, https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2020\/10\/VerifiedCalls-1536x765.png 1536w, https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2020\/10\/VerifiedCalls-2048x1020.png 2048w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<p>This new functionality helps improve the likelihood of your calls getting answered and thereby, reduces your business costs. A case in point, here, can be airline companies wanting to alert customers about changes in flight timings. By having the reason behind the call displayed on the screen, you can get a better call response rate.<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-5521 size-full\" src=\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2020\/10\/verified-calls-solutions.jpg\" alt=\"verified-calls-solutions\" width=\"2000\" height=\"1261\" srcset=\"https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2020\/10\/verified-calls-solutions.jpg 2000w, https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2020\/10\/verified-calls-solutions-300x189.jpg 300w, https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2020\/10\/verified-calls-solutions-1024x646.jpg 1024w, https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2020\/10\/verified-calls-solutions-768x484.jpg 768w, https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2020\/10\/verified-calls-solutions-1536x968.jpg 1536w\" sizes=\"auto, (max-width: 2000px) 100vw, 2000px\" \/><\/p>\n<p><a href=\"https:\/\/justcall.io\/\" target=\"_blank\" rel=\"noopener\">Find out more about Google Verified Calls<\/a><\/p>\n<h2>3. Create Auto Dialer Campaigns from Pipedrive<\/h2>\n<p>Here&#8217;s some great news for both JustCall and Pipedrive users! Now you can create Auto Dialer campaigns straight from Pipedrive. No more swapping between the two apps. Simply make calls from Pipedrive using the Auto Dialer and that too with the click of a few buttons.<\/p>\n<p>Here&#8217;s how you can create Auto Dialer campaigns directly from Pipedrive:<\/p>\n<ul>\n<li>Get the JustCall app from Pipedrive Marketplace Apps.<\/li>\n<\/ul>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-5531 size-full\" src=\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2020\/10\/Screenshot-2020-04-28-at-5.32.52-PM.png\" alt=\"\" width=\"1440\" height=\"500\" srcset=\"https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2020\/10\/Screenshot-2020-04-28-at-5.32.52-PM.png 1440w, https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2020\/10\/Screenshot-2020-04-28-at-5.32.52-PM-300x104.png 300w, https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2020\/10\/Screenshot-2020-04-28-at-5.32.52-PM-1024x356.png 1024w, https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2020\/10\/Screenshot-2020-04-28-at-5.32.52-PM-768x267.png 768w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<ul>\n<li>Firstly, select contacts from the People, Deals or Activities section to add to your Auto Dialer campaign.<\/li>\n<li>You can opt to create a new Auto Dialer campaign or you can add contacts to an existing one. There is an option to select from an Auto Dialing campaign or Predictive Dialing campaign as well.<\/li>\n<li>Finally, head over to the Auto Dialer and check the status of your campaign.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/justcall.io\/updates\/pipedrive-app-action\/\" target=\"_blank\" rel=\"noopener\">Find out more details about this new functionality<\/a><\/p>\n<h2>4. JustCall Bags the High Performer Badge by G2<\/h2>\n<p>The most exciting update we&#8217;d like to share with you is that JustCall has been ranked as a &#8216;High Performer&#8217; in not just 1 but 4 categories. The categories include\u00a0<a href=\"https:\/\/justcall.io\/blog\/voip-basics.html\">VoIP<\/a><strong>, <\/strong><a href=\"https:\/\/justcall.io\/blog\/contact-center-management.html\" target=\"_blank\" rel=\"noopener\">Contact Center Operations<\/a><strong>, Auto Dialer,\u00a0<\/strong>and\u00a0<strong>Outbound Call Tracking.\u00a0<\/strong><\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-5523 size-full\" src=\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2020\/10\/G2-awards.jpg\" alt=\"\" width=\"750\" height=\"332\" srcset=\"https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2020\/10\/G2-awards.jpg 750w, https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2020\/10\/G2-awards-300x133.jpg 300w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/p>\n<p>G2 is a marketplace cum peer-to-peer review site for software tools and products. To be touted by the would&#8217;s largest tech marketplace is a great feat for our team.<\/p>\n<p>At JustCall, we are constantly striving to create a smooth, seamless experience for our customers. And, such achievements and accolades only push us to deliver our best.\u00a0We owe this success to our loyal customers and to the consistent efforts of team JustCall.<\/p>\n<h2>Customer Talks: Episode #3<\/h2>\n<p>In the latest episode of Customer Talks, Jason Benedict of Automation Agency joined us to share his experience with Justcall.<\/p>\n<p>He talked about:<\/p>\n<p>1. Overview of Automation Agency<br \/>\n2. How Automation Agency helped businesses to pivot using Automations during COVID<br \/>\n3. <a href=\"https:\/\/justcall.io\/blog\/justcall-keap-integration.html\"><strong>JustCall and Keap integration<\/strong><\/a><br \/>\n4. What role JustCall plays in Automation Agency business operations<br \/>\n5. How SMS is performing better for businesses than Emails in terms of open and response rate<br \/>\n6. Automations around communication<br \/>\n7. <a href=\"https:\/\/justcall.io\/features\/\"><strong>Best features of JustCall<\/strong><\/a><br \/>\n8. How JustCall ensure Zero Communication Gap for Automation Agency<\/p>\n<p><strong>Watch this 20-minute episode of Customer Talks ????<\/strong><\/p>\n<p><strong><br \/>\n<\/strong><a href=\"https:\/\/youtu.be\/T-bz2dPvZPs\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-5541 size-large\" src=\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2020\/10\/Jason-3rd-interview-Youtube-1024x575.png\" alt=\"\" width=\"1024\" height=\"575\" srcset=\"https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2020\/10\/Jason-3rd-interview-Youtube-1024x575.png 1024w, https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2020\/10\/Jason-3rd-interview-Youtube-300x168.png 300w, https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2020\/10\/Jason-3rd-interview-Youtube-768x431.png 768w, https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2020\/10\/Jason-3rd-interview-Youtube.png 1384w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Kicking off the final quarter of 2020 with new updates and features, a lot has happened behind the scenes! With a goal to make our customers&#8217; experience as fluid as possible, we roll out new features and updates every month. In this blog, we will lead you through all the changes and improvements we introduced [&hellip;]<\/p>\n","protected":false},"author":33,"featured_media":5520,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[{"id":28,"name":"Product Updates","slug":"product-updates"}],"tags":[],"class_list":["post-5514","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-updates"],"acf":{"featured_post":false,"small_title":"","videos":[21294],"display_table_of_content":false,"table_of_content_items":null,"side_banner":null,"side_banner_link":"","highlight_section":null,"footer_cta_header":"","footer_cta_blue":null,"footer_cta_white":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>JustCall Updates for September 2020: Here&#039;s What&#039;s New!<\/title>\n<meta name=\"description\" content=\"Ending the third quarter on an exciting note, we&#039;re back with our monthly recap for September 2020. Read to know the latest product updates!\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"JustCall Updates for September 2020: Here&#039;s What&#039;s New!\" \/>\n<meta property=\"og:description\" content=\"Ending the third quarter on an exciting note, we&#039;re back with our monthly recap for September 2020. Read to know the latest product updates!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/web.justcall.dev\/blogv2\/justcall-updates-september-2020.html\" \/>\n<meta property=\"og:site_name\" content=\"Blogv2\" \/>\n<meta property=\"article:published_time\" content=\"2020-10-01T10:32:22+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-06-22T14:05:04+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/web.justcall.dev\/blogv2\/wp-content\/uploads\/2020\/10\/sep-product-updates-badges.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1318\" \/>\n\t<meta property=\"og:image:height\" content=\"610\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Gaurav Sharma\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Gaurav Sharma\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"JustCall Updates for September 2020: Here's What's New!","description":"Ending the third quarter on an exciting note, we're back with our monthly recap for September 2020. 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