{"id":6778,"date":"2023-02-21T03:23:00","date_gmt":"2023-02-20T21:53:00","guid":{"rendered":"https:\/\/justcall.io\/blog\/?p=6778"},"modified":"2023-07-18T15:04:08","modified_gmt":"2023-07-18T09:34:08","slug":"business-phone-system-to-grow-your-business","status":"publish","type":"post","link":"https:\/\/web.justcall.dev\/blogv2\/business-phone-system-to-grow-your-business.html","title":{"rendered":"Best Multi Line Phone System for Business: 10X Growth in No Time"},"content":{"rendered":"\r\n

Every thriving business needs a business phone system<\/a> to handle increased call volumes that come with more business.<\/p>\r\n\r\n\r\n\r\n

A standard phone with a single phone line is prone to be busy and can jeopardize your sales and support efforts. It can turn away valuable customers and hamper prospecting.<\/p>\r\n\r\n\r\n\r\n

A multi-line phone system for small businesses can serve more than one call at a time and comes with various other important functions.<\/p>\r\n\r\n\r\n\r\n

If you\u2019re contemplating switching to a business phone service<\/strong><\/a>, then we\u2019ve curated a guide to help you shortlist a provider for the best business phone lines.\u00a0<\/p>\r\n\r\n\r\n\r\n

What is a Business Phone Line or Multi-Line Phone System?<\/strong><\/h2>\r\n\r\n\r\n\r\n

A business phone line or multi-line phone system permits multiple customers to contact your business at the same time. Agents can also carry out two or more calls simultaneously with a multi-line phone.<\/p>\r\n\r\n\r\n\r\n

Traditional phones only allow users to carry only one call at a given point in time, largely restricting your calling capabilities.<\/p>\r\n\r\n\r\n\r\n

Business phone lines allow for concurrent calling<\/a><\/strong> or incoming calls and also come with enhanced capabilities such as call transfer, IVR, call routing<\/a><\/strong>, and others.<\/p>\r\n\r\n\r\n\r\n

How Does a Multi-Line Phone System Work?\u00a0<\/h2>\r\n\r\n\r\n\r\n

A multi-line phone system works by creating a telephone network that offers multiple extensions and the ability to hold and transfer calls, among others.<\/p>\r\n\r\n\r\n\r\n

While a traditional multi-line phone system for business works by using a traditional landline to provide two-line functionality or via a PBX or Private Branch Exchange, a cloud-based system uses VoIP or Voice over Internet Protocol.\u00a0<\/p>\r\n\r\n\r\n\r\n

A cloud-based system converts calls to packets, transmits them to data centers, and then the IP phone converts the audio into sounds that can be heard in just a matter of a few milliseconds.<\/p>\r\n\r\n\r\n\r\n

The highlight of this system is that all the calls can be converted to data which can then be compressed to share the same physical line rather than having multiple lines.\u00a0<\/p>\r\n\r\n\r\n\r\n

On-Premise vs. VoIP Multi Line Phone System (Business Phone)<\/strong><\/h2>\r\n\r\n\r\n\r\n

There are two ways by which you can set up a phone system for business<\/a>: Namely on-premise multi line phones and multi line VoIP phones.<\/p>\r\n\r\n\r\n\r\n

    \r\n
  1. An\u00a0on-premise phone system\u00a0is physically installed in a building. To operate it, you will need multiple phones connected by wiring infrastructure that carries signals. Typically, a single landline device will support two-line phones by paying for an extra line to the provider.<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n

    Another type is the Private Branch Exchange or PBX<\/a><\/strong> which carries multiple phone lines through landlines or trunks. It comes with features such as call forwarding<\/a>, holding calls, voicemails<\/a><\/strong>, and speakerphones.<\/p>\r\n\r\n\r\n\r\n

    With on-premise business phones<\/a><\/strong>, your callers will hear busy signals if all of your lines are attending to other calls. A better alternative, in this case, is the VoIP business phone system.<\/p>\r\n\r\n\r\n\r\n

      \r\n
    1. (Voice over internet protocol) VoIP-based business phone system for small businesses uses the internet to carry out phone calls. All voice signals are converted into digital signals over the internet and a VoIP server connects calls to other phone networks. With, VoIP multiple lines same number is also possible.<\/li>\r\n<\/ol>\r\n\r\n\r\n\r\n

      Bypassing legacy phones, a multi-line VoIP phone system is wireless and can be accessed via multiple devices, including mobile phones, desktops, and laptops. You can also use VoIP-based SIP (Session Initiation Protocol) desk phones.<\/p>\r\n\r\n\r\n\r\n

      Unlike a legacy phone system, there is extensive scope for scalability with a VoIP multi-line telephone system. VoIP phones also cost less than on-premise phones and come with a range of advanced features.<\/p>\r\n\r\n\r\n\r\n

      Features of a Multi-Line Phone System<\/h2>\r\n\r\n\r\n\r\n

      A VoIP business phone, as you know by now, only requires an internet connection to operate it, and what it offers goes beyond simple\u00a0phone extensions<\/a><\/strong>.<\/p>\r\n\r\n\r\n\r\n

      In a busy call center, phones are constantly ringing. On average, call centers receive 150 inbound calls every hour.<\/p>\r\n\r\n\r\n\r\n

      A\u00a0VoIP phone system<\/a><\/strong>\u00a0helps you with powerful features to manage and direct the load so that your employees are not overwhelmed.<\/p>\r\n\r\n\r\n\r\n

      Given below are some of the key features of a multi-line business phone system:<\/p>\r\n\r\n\r\n\r\n

      Here are some of the features to look for in Business Phone Service<\/strong><\/h3>\r\n\r\n\r\n\r\n

      1. Call Routing\u00a0<\/strong><\/h4>\r\n\r\n\r\n\r\n

      Call routing is a feature meant for managing incoming calls. This feature is absolutely crucial in multi-line phone systems for small businesses. Simply put, it routes calls to individual agents or departments.<\/p>\r\n\r\n\r\n\r\n

      When you receive multiple calls, intelligent call routing or automatic call distributor (ACD) leads callers to a<\/a> specific agent. You may use time-based routing, skill-based routing, or round-robin to distribute calls amongst agents.<\/p>\r\n\r\n\r\n\r\n

      With on-premise multi-line phones, a call transfer is the closest you can get to the call routing feature. When all lines are busy, incoming callers will have no option but to wait for an agent to get free to attend to them.<\/p>\r\n\r\n\r\n\r\n

      2. Call Forwarding\u00a0\u00a0<\/strong><\/h4>\r\n\r\n\r\n\r\n

      The call forwarding<\/a><\/strong> future is crucial when handling incoming calls, as agents can transfer calls to other phone lines and\/or external devices.<\/p>\r\n\r\n\r\n\r\n

      There are two ways in which you can transfer calls to other agents:<\/p>\r\n\r\n\r\n\r\n