{"id":6942,"date":"2021-07-07T15:48:54","date_gmt":"2021-07-07T10:18:54","guid":{"rendered":"https:\/\/justcall.io\/blog\/?p=6942"},"modified":"2023-06-22T19:38:52","modified_gmt":"2023-06-22T14:08:52","slug":"justcall-quarterly-updates-2021","status":"publish","type":"post","link":"https:\/\/web.justcall.dev\/blogv2\/justcall-quarterly-updates-2021.html","title":{"rendered":"JustCall Updates: All New Q2 Product Highlights"},"content":{"rendered":"

JustCall is back in the second quarter with a lot to share! JustCall and team have been working hard to bring customer happiness and satisfaction with new changes and improvements.<\/p>\n

And we are happy to share here all that we achieved because of the love and support from our customers!<\/p>\n

So, here’s a quick brief of the latest news and product updates in Q2 of 2021:<\/p>\n

1. Live Call Intelligence<\/h2>\n

Conversational intelligence helps managers or admins to monitor live agent calls. Admins can keep an eye on the ongoing calls through their dashboard.<\/p>\n

The greatest advantage of conversational intelligence<\/strong><\/a> is that the setup automatically picks up the intent of the conversation.<\/p>\n

https:\/\/justcall.io\/blog\/wp-content\/uploads\/2021\/07\/Live-Call-Intelligence.mp4<\/a><\/video><\/div>\n

2.Improved productivity and performance tracking with \u2018Persona Based Dashboard\u2019<\/strong><\/h2>\n

Now you can customize your dashboard as per your use cases. Be it Marketing, Sales, or Support teams, you can set the widgets as per your preference. This will help admins to get key metrics<\/strong><\/a> for their use cases.\u00a0<\/span><\/p>\n

As already said, this dashboard has also been enhanced in terms of flexibility to manage the widgets.\u00a0<\/span><\/p>\n

    \n
  1. Ability to resize the widgets<\/span>\u00a0as per requirements<\/span><\/li>\n
  2. Ability to move the widgets\u2019 ordering based on one\u2019 preference\u00a0<\/span><\/li>\n<\/ol>\n
    https:\/\/justcall.io\/blog\/wp-content\/uploads\/2021\/07\/Moving-Resizing-widgets.mp4<\/a><\/video><\/div>\n

    3. Enhanced controls in Auto-Dialer campaigns using Advanced Workflows<\/strong><\/h2>\n

    With the advanced workflows, Campaign managers will now have more control of the Autodialer campaigns. You can create a customized workflow(s) and also a single workflow can run on multiple campaigns. Few interesting use-cases:<\/span><\/p>\n

      \n
    1. You can move users out of the campaign based on disposition code received through the campaign<\/span><\/li>\n
    2. \u00a0<\/i>You can alert\u00a0the Sales team to follow-up based on similar disposition codes<\/strong><\/a><\/li>\n<\/ol>\n

      \"Enhanced-Workflows-JustCall-Autodialer\"<\/p>\n

      <\/h2>\n

      \"Enhanced-Workflows-JustCall-Autodialer\"<\/h2>\n

      4.\u00a0Quick responses with Saved Replies in Android<\/strong><\/h2>\n

      We now have the ability to manage Saved Replies in Android.\u00a0<\/span>To enhance an agent\u2019s productivity and give them the ability to do quicker replies, we have introduced \u201cSaved Replies\u201d in the Android app. <\/span><\/p>\n

      This allows agents to save the common replies that are sent to end customers on a regular basis, thus reducing the time to reply from their Android phones.<\/span><\/p>\n

      \"Saved-Replies-Conversation\"<\/p>\n

      5. VoiceMail Drop in Android<\/strong><\/h2>\n

      JustCall\u2019s Android app now has the ability to send custom voicemail messages<\/strong><\/a> to customers. <\/span><\/p>\n

      With a single tap, the agent can access all the voicemail recordings and choose the one they wish to send to end customers. This ensures that the communication is sent to the end customer even if they are unable to pick up the call or send follow-up information.<\/span><\/p>\n

      \"voicemail-drop-android\"<\/p>\n

      6.\u00a0Scheduled Calls in Android<\/strong><\/h2>\n

      We have introduced the ability to schedule follow-up calls from the Android app dialer. This ensures that the agent doesn\u2019t miss on important calls with the client and they can maximize their conversions.<\/span><\/p>\n

      7. Playable Call Recording & VoiceMails in Pipedrive<\/strong><\/h2>\n

      With our new update to Pipedrive integration, users will receive playable call recordings along with the conversations.<\/span><\/p>\n

      This pushes the actual recording of the call in Pipedrive, thus making it easier for you to listen to your call recordings<\/strong><\/a> without the need of clicking and opening the link.<\/span><\/p>\n

      For the calls, we also push relevant information like notes and disposition codes, along with call details.\u00a0<\/span><\/p>\n

      \"Playable-call-recordings-Pipedrive\"
      Playable-call-recordings-Pipedrive<\/figcaption><\/figure>\n

      8. JustCall –\u00a0Gorgias Integration: Log IVR Digit information<\/strong><\/h2>\n

      Gorgias Integration allows users to make calls and send text messages from their favorite e-commerce helpdesk.<\/p>\n

      Moreover, you can track your calls, recordings, voicemails, and text messages as tickets. Apart from this, whenever you receive a call, the integration will provide customer details and a link to open their Gorgias profile.<\/p>\n