Home VoIP usually functions through a standalone service such as Skype, while business VoIP uses<\/a><\/strong> a cloud-based system hosted by a provider of your choosing.<\/p>\r\n\r\n\r\n\r\n The VoIP phone system has become a popular choice among businesses of all sizes thanks to its cost-effectiveness and countless useful features like voicemail, IVR, conference calls, and auto attendants.<\/p>\r\n\r\n\r\n\r\n A robust internet connection and a reliable VoIP provider are all you need to meet your company\u2019s communication needs.<\/p>\r\n\r\n\r\n\r\n A VoIP phone offers great flexibility to remote workers as it can be accessed from any mobile device or computer via a business phone application. It has many other benefits over the traditional landline system.<\/p>\r\n\r\n\r\n\r\n VoIP phone works by taking analog audio signals, like the kind you hear when you talk on the phone, and turning them into digital data that can be transmitted over the Internet.<\/p>\r\n\r\n\r\n\r\n This process requires something called an encoder. An encoder takes in audio signals and converts them into digital data.<\/p>\r\n\r\n\r\n\r\n Many different encoders are available on the market. Each has its advantages and disadvantages regarding quality and bandwidth requirements.<\/p>\r\n\r\n\r\n\r\n Once the analog signal has been encoded into digital data, it can be transmitted over the IP network using a technology called packet switching.<\/p>\r\n\r\n\r\n\r\n Packet switching breaks up your message \u2013 or call \u2013 into small chunks called packets. Each packet contains information about who sent it and where it should go next (among other things).<\/p>\r\n\r\n\r\n\r\n Packets are routed through a network based on their destination address, just like mail is routed through post offices around the world to reach its destination.<\/p>\r\n\r\n\r\n\r\n In layman\u2019s terms, voice-over IP software works by converting your voice into a digital signal that travels over the internet. It can also be used to make video calls, send text messages and initiate other forms of communication.<\/p>\r\n\r\n\r\n\r\n If you\u2019re calling a regular phone number, the signal is converted to a regular telephone signal before it reaches the destination. \u00a0\u00a0<\/p>\r\n\r\n\r\n\r\n The VoIP phone connects to your LAN\u2019s (Local Area Network) router or switch. After the call is established, data packets are exchanged via your VoIP phone. Gone are the days when you required costly, propriety equipment for using voice-over IP.<\/p>\r\n\r\n\r\n\r\n Built on open standards like Session Initiation Protocol (SIP), the VoIP phone system today offers full interoperability among several conference phones, VoIP apps, and desk phones.<\/p>\r\n\r\n\r\n\r\n A VoIP caller is a person who makes calls using the internet instead of a traditional phone system. VoIP caller systems are gaining immense popularity among businesses due to their cost benefits, flexibility, and variety of features.<\/p>\r\n\r\n\r\n\r\n A VoIP number is the phone number assigned to you at the time of VoIP phone service installation. Similar to the landline system, it is a string of digits that must be dialled on a VoIP phone to place a call. \u00a0<\/p>\r\n\r\n\r\n\r\n There are numerous benefits of a business VoIP phone system. There\u2019s a reason why the mobile VoIP market is\u00a0expected\u00a0to reach the $187 billion mark by 2027 \u2013 and why so many businesses are adopting this technology.\u00a0<\/p>\r\n\r\n\r\n\r\n Here are some of the broader\u00a0benefits of VoIP:<\/p>\r\n\r\n\r\n\r\n A VoIP phone system takes only a few steps to set up. Unlike on-premise phones, it does not require copper wires or too much hardware to operate.\u00a0<\/p>\r\n\r\n\r\n\r\n Once you purchase the subscription for a VoIP service, the onboarding and setup take a few minutes. And, if you are porting your phone number, masking will show the existing number in the\u00a0outbound caller ID.<\/p>\r\n\r\n\r\n\r\n Hassle-free scalability is another advantage of a cloud-based business phone line. Adding new team members is only a matter of giving them access to the VoIP software.\u00a0<\/p>\r\n\r\n\r\n\r\n There is no need to install extensive hardware. The only equipment you need is a laptop or mobile phone and a good headset.\u00a0You may expand your team at any time without any restrictions.<\/p>\r\n\r\n\r\n\r\n Multi-line phones based on VoIP come at almost half the cost of the traditional business phone.\u00a0<\/p>\r\n\r\n\r\n\r\n In fact, you get more features in a VoIP phone at a much lower cost. What\u2019s more, you don\u2019t have to pay for hardware installation and other equipment.<\/p>\r\n\r\n\r\n\r\n Traditional multi-line phones are more prone to disruptions in business caused by unforeseen circumstances like natural disasters and accidents.\u00a0<\/p>\r\n\r\n\r\n\r\n With a multi-line VoIP phone, you don\u2019t have to worry about such disruptions in business.\u00a0<\/p>\r\n\r\n\r\n\r\n In case of emergencies, you don\u2019t need to completely shut your business down.\u00a0<\/p>\r\n\r\n\r\n\r\n You can shift to a remote working model in a hassle-free manner since you will only need the internet and the right devices to operate your VoIP phone system.<\/p>\r\n\r\n\r\n\r\n You can offer round-the-clock support to your customers with a VoIP business phone.\u00a0<\/p>\r\n\r\n\r\n\r\n You don\u2019t have to be at the office at all times to take calls. Remote agents can take and\/or make calls to customers, no matter where they are located.\u00a0<\/p>\r\n\r\n\r\n\r\n A VoIP phone system will make it possible for them to carry out all their calling activities from the comfort of their homes or while on the go.<\/p>\r\n\r\n\r\n\r\n VoIP business phone systems come with plenty of\u00a0advanced features\u00a0that add to their utility value, arming businesses with modern capabilities.<\/p>\r\n\r\n\r\n\r\n At large, the kind of features you get largely depends on what your vendor offers. (This is why it\u2019s important to choose a good solution provider!)<\/p>\r\n\r\n\r\n\r\n In general, here are some of the key features you can expect from a business VoIP phone system:<\/p>\r\n\r\n\r\n\r\n Call routing is an important feature meant for managing incoming calls.\u00a0<\/p>\r\n\r\n\r\n\r\n Simply put, it routes calls to individual agents or departments. When you receive multiple calls, intelligent call routing<\/a><\/strong> or\u00a0automatic call distributor\u00a0(ACD) leads callers to specific agents.\u00a0<\/p>\r\n\r\n\r\n\r\n With on-premise multi-line phones, call transfer is the closest you can get to the\u00a0call routing\u00a0feature. And when all lines are busy, incoming callers will have no option but to wait for an agent to get free to attend to them.<\/p>\r\n\r\n\r\n\r\n In handling incoming calls<\/a><\/strong>, the call forwarding feature is also crucial. Agents can transfer calls to other phone<\/a><\/strong> lines and\/or external devices.<\/p>\r\n\r\n\r\n\r\n There are 2 ways by which you can transfer calls to other agents:<\/p>\r\n\r\n\r\n\r\n Also, with business phone lines, all the calls you receive after your business hours can be directed to agents\u2019 phone numbers. Not a single call goes unanswered.<\/p>\r\n\r\n\r\n\r\n You can avail of local, toll-free, and mobile business phone numbers<\/a><\/strong> with VoIP-based business phones. These make it easier for customers to easily reach out to you.<\/p>\r\n\r\n\r\n\r\n If you want to build a local business presence<\/strong> in a strong target market, go for local business phone numbers. This way, you enjoy trust and ensure easy accessibility for customers.\u00a0<\/p>\r\n\r\n\r\n\r\n When you go for a business phone service, go for the option that comes with inbound caller IDs. Since a multi-line VoIP phone lets you transfer calls to agents on other lines, an inbound caller ID<\/a><\/strong> helps agents carry out calls efficiently.\u00a0<\/p>\r\n\r\n\r\n\r\n Let\u2019s say a contact detail is already saved in your CRM, and your VoIP phone is connected to that CRM. Here, you\u2019ll always have a context of which customer is calling and why.<\/p>\r\n\r\n\r\n\r\n The hot desking feature allows your agent to log in from any device and have the same agent profile settings by default. It lets your agents use the extension number of the phones that are currently in use.<\/p>\r\n\r\n\r\n\r\n This feature is highly beneficial for companies having limited office space or for businesses that are largely dependent on remote workers.<\/p>\r\n\r\n\r\n\r\n Even with business phones, your support team is prone to be busy at some point in time. During these peak busy hours, customers should have the option to\u00a0drop voicemails<\/a><\/strong>\u00a0explaining their concerns.\u00a0<\/p>\r\n\r\n\r\n\r\n Agents can listen to these voicemails<\/a><\/strong> and respond to them accordingly. With VoIP phone systems, you can also avail the option to receive voicemails via email.\u00a0<\/p>\r\n\r\n\r\n\r\n It is important to have professional greetings for voicemail so that your customer does not leave without recording their message.<\/p>\r\n\r\n\r\n\r\n On a basic level, call routing enables you to distribute calls to different agents\/departments.<\/p>\r\n\r\n\r\n\r\n A VoIP phone lets you take this a step further by providing the following functionalities:<\/p>\r\n\r\n\r\n\r\n I.\u00a0Call Routing Criteria:<\/strong> You can set criteria for distributing calls to agents. So, you can route calls through round robin, ring in order, ring all members, and ring idle agents first criteria.<\/p>\r\n\r\n\r\n\r\n II.\u00a0Forward Calls to External Numbers<\/strong>: Forward inbound calls to external mobile numbers or phone numbers during off-business hours or when you are on the move.<\/p>\r\n\r\n\r\n\r\n III.\u00a0Forward Calls to Voicemails<\/a>:<\/strong> When agents are unavailable, customers can drop voicemails with their name and contact details along with their query.<\/p>\r\n\r\n\r\n\r\n IV.\u00a0Queue Call-back:<\/strong> This feature places unattended customers in a queue for a call-back once the agent gets free. Agents may refer to customers\u2019 voicemails to understand their queries and then call them back.<\/p>\r\n\r\n\r\n\r\n A business VoIP phone allows you to host conference meetings conveniently. All you need is an internet connection and a device to carry out conference calls<\/a><\/strong>.<\/p>\r\n\r\n\r\n\r\n You can\u00a0create and manage virtual conference\u00a0rooms where you can invite your customers. Allot conference pins to ensure security and privacy.<\/p>\r\n\r\n\r\n\r\n Monitoring conference\u00a0call activity\u00a0also becomes possible with a multi-line office phone based on the cloud. You have the option to\u00a0review meetings through call recordings, notes, etc.<\/p>\r\n\r\n\r\n\r\n Shifting to a new VoIP phone system? Keep the conversation flowing with the number porting feature. With this feature, you can keep your existing number by porting it<\/a><\/strong> from the old provider to your new VoIP phone system.<\/p>\r\n\r\n\r\n\r\n This saves you from the hassle of updating your customers about the new number. Instead, they can continue to contact you via the same old number that they\u2019ve grown fond of.<\/p>\r\n\r\n\r\n\r\n Call monitoring<\/a><\/strong>\u00a0in VoIP business phones allows you to assess and guide your agents during calls. Every customer call is crucial. At times, agents may need their managers\u2019 guidance to handle customers.<\/p>\r\n\r\n\r\n\r\n Multi-line VoIP phone systems let managers monitor customer calls in real-time. Call monitoring happens at three levels:<\/p>\r\n\r\n\r\n\r\n In today\u2019s modern world of online scrolling, many customers, especially millennials and GenZers, are more comfortable with messaging apps than phone calls. Apps like Snapchat, Messenger, and Slack are their all-time favorites.<\/p>\r\n\r\n\r\n\r\n To help you keep up with the digital trend, many VoIP phone systems offer an instant messaging<\/a><\/strong> feature. Using the IM feature is a smart way to reach customers who dump phone calls and emails. \u00a0<\/p>\r\n\r\n\r\n\r\n IVR (or\u00a0interactive voice response) serves as an important feature of the multi-line phone. Callers can connect with the right department with the help of an auto-attendant and touch-tone feature.\u00a0<\/p>\r\n\r\n\r\n\r\n The auto-attendant<\/a><\/strong> provides instructions to callers on the extension numbers for reaching different departments\/agents.\u00a0<\/p>\r\n\r\n\r\n\r\n The touch-tone feature allows callers to press digits to carry out different actions.\u00a0<\/p>\r\n\r\n\r\n\r\n With the multi-level IVR, you can assign a single IVR to multiple numbers. You can also configure multiple IVRs with a single number and enable relevant call-forwarding actions.<\/p>\r\n\r\n\r\n\r\n A VoIP business phone system isn\u2019t just limited to calling. You get access to SMS functionalities, as well. You can send and receive texts and multimedia messages (MMS) from customers.<\/p>\r\n\r\n\r\n\r\n JustCall’s VoIP phone system has nifty SMS features such as:<\/p>\r\n\r\n\r\n\r\n I.\u00a0SMS Automation<\/a><\/strong> and Workflows<\/a><\/strong>: Send texts automatically when a certain condition is met, such as sending follow-up texts after a sales call.<\/p>\r\n\r\n\r\n\r\n II.\u00a0Bulk SMS<\/strong>: Roll out\u00a0mass text campaigns<\/a><\/strong>\u00a0to be sent out to your customers.<\/p>\r\n\r\n\r\n\r\n III.\u00a0SMS Bots<\/strong>:\u00a0Send automated responses<\/a><\/strong>\u00a0to customers\u2019 texts.<\/p>\r\n\r\n\r\n\r\n Imagine if you could receive and make calls from any device you wish to. That\u2019s exactly what a VoIP softphone<\/a><\/strong> can help you with.<\/p>\r\n\r\n\r\n\r\n All you need to do is just install the application on your tablet, desktop, and notebook. All these devices will then be linked to your VoIP phone system.<\/p>\r\n\r\n\r\n\r\n This feature not only optimizes your workflow but also provides excellent flexibility in handling calls.<\/p>\r\n\r\n\r\n\r\n A large and small business VoIP solution also allows you to connect your phone with multiple business tools.\u00a0<\/p>\r\n\r\n\r\n\r\n So, all your CRM<\/a><\/strong>, helpdesk, and other software data is automatically synced with your phone. This ensures higher convenience.\u00a0<\/p>\r\n\r\n\r\n\r\n Agents don\u2019t have to constantly go back and forth between the phone and the CRM.\u00a0Once they complete a call, all the important details are saved automatically in the CRM.<\/p>\r\n\r\n\r\n\r\n You can also make calls or send texts directly from the CRM with click-to-call\/text buttons.<\/p>\r\n\r\n\r\n\r\n VoIP phone lines offer a click-to-call feature for your website visitors. When browsing your website, visitors can simply hit the click-to-call button and get in touch with you.\u00a0<\/p>\r\n\r\n\r\n\r\n This makes your business easily accessible. There\u2019s no need for customers to memorize your contact number and enter it into the dialer for calling.\u00a0<\/p>\r\n\r\n\r\n\r\n Website click-to-call<\/a><\/strong>\u00a0reduces these frictions and creates a one-step action.<\/p>\r\n\r\n\r\n\r\n Long wait times are a nightmare for any customer. An unpleasant customer experience can do more harm to your business than you can think of.<\/p>\r\n\r\n\r\n\r\n The best way out here is to build harmony by uploading and playing audio files. After all, what can be better than music to entertain customers while they\u2019re waiting for a response?<\/p>\r\n\r\n\r\n\r\n VoIP phone call recording<\/a><\/strong> is a functionality that lets you keep track of your agents.\u00a0<\/p>\r\n\r\n\r\n\r\n With call recording, you can assess your agents\u2019 calls and point out where there is scope for improvement. This contributes to improved customer satisfaction.<\/p>\r\n\r\n\r\n\r\n Sales dialer<\/a><\/strong> is software that\u00a0automates the dialing process. This means agents don\u2019t need to manually dial every contact.<\/p>\r\n\r\n\r\n\r\n You can also use a predictive dialer that\u00a0dials multiple contacts at the same time. It then connects you with the first contact that answers.\u00a0<\/p>\r\n\r\n\r\n\r\n It ensures that agents are only connected to contacts that answer without encountering any abandoned calls.<\/p>\r\n\r\n\r\n\r\n You can access a comprehensive call analytics<\/a><\/strong> dashboard that comes as a part of the VoIP phone system.\u00a0<\/p>\r\n\r\n\r\n\r\n This is where you can view all your agents\u2019 call activities at one glance. All the important success metrics and KPIs can be viewed here.<\/p>\r\n\r\n\r\n\r\n There are two ways to set up a phone system for business: On-premise multi-line phones and multi-line VoIP phones.<\/p>\r\n\r\n\r\n\r\n An on-premise phone system is physically installed in a building.<\/p>\r\n\r\n\r\n\r\n To operate it, you will need multiple phones connected by wiring infrastructure that carries signals. Typically, a single landline device will support two-line phones by paying for an extra line to the provider.<\/p>\r\n\r\n\r\n\r\n Another type is the Private Branch Exchange or PBX, which carries multiple phone lines through landlines or trunks. It comes with features such as\u00a0call forwarding, holding calls, voicemails, and speakerphones.\u00a0<\/p>\r\n\r\n\r\n\r\n With on-premise business phones, your callers will hear busy signals if all of your lines are attending to other calls. A better alternative, in this case, is the\u00a0VoIP business phone system.<\/p>\r\n\r\n\r\n\r\n As mentioned earlier, a\u00a0VoIP business phone system<\/a>\u00a0uses the internet to carry out phone calls. All voice signals are converted into digital signals over the internet, and a VoIP server connects calls to other phone networks.<\/p>\r\n\r\n\r\n\r\n Bypassing legacy phones, VoIP phones are wireless and can be accessed via multiple devices, including mobile phones, desktops, and laptops. You can also use VoIP-based SIP (Session Initiation Protocol) desk phones.<\/p>\r\n\r\n\r\n\r\n Unlike a legacy phone system, there is extensive scope for scalability with a VoIP multi-line phone system<\/a><\/strong>. It also costs less than on-premise phones and comes with a range of advanced features.<\/p>\r\n\r\n\r\n\r\n VoIP is becoming immensely popular due to the many key benefits of using it over a legacy phone system.<\/p>\r\n\r\n\r\n\r\n It\u2019s no surprise that the global VoIP market size was valued at over $40 billion in 2022 and is estimated to have a compound annual growth rate (CAGR) of 10% from 2023 to 2032. \u00a0<\/p>\r\n\r\n\r\n\r\n Here\u2019s why you should consider getting a VoIP business phone system:<\/p>\r\n\r\n\r\n\r\n An effective VoIP phone system can lower your phone bills by more than 60%, increasing your cost savings. While the average cost of a landline is around $50 per month per line, a VoIP system costs around $15 to $30 per month per user.<\/p>\r\n\r\n\r\n\r\n The total cost varies based on the chosen features and services. But you can rest assured that you\u2019re going to get a good deal. \u00a0<\/p>\r\n\r\n\r\n\r\n As VoIP phones don\u2019t require any technical setting-up, they can accommodate several locations. VoIP systems are mobile and offer great flexibility to remote workers.<\/p>\r\n\r\n\r\n\r\n An employee\u2019s cell phone, home phone, and desk phone can have the same numbers. This enables them to access their work line from any location.<\/p>\r\n\r\n\r\n\r\n Plus, shifting locations or offices is so much easier with a VoIP phone system that is not tied to any landlines. \u00a0\u00a0\u00a0<\/p>\r\n\r\n\r\n\r\n With VoIP, you can have access to premium features<\/a><\/strong> like call queues, auto attendants, and call recording. It takes your business collaboration and communication to the next level with its conference calling feature.<\/p>\r\n\r\n\r\n\r\n The best part is that your voicemails can be transcribed and sent to you via email, which removes a lot of unnecessary burdens off of your shoulders.<\/p>\r\n\r\n\r\n\r\n Given the ease of use of VoIP phone systems and the variety of features offered, it is safe to say that VoIP equips your business to work smarter. The logistical benefits have helped several companies to have an edge over their competitors.<\/p>\r\n\r\n\r\n\r\n As VoIP is hosted over a broadband connection, it uses IP technology to look for potential security threats and encrypts calls to enhance security. \u00a0\u00a0<\/p>\r\n\r\n\r\n\r\n When it comes to calling quality, there\u2019s a huge difference between VoIP phone systems and landlines. VoIP phones offer amazing audio clarity that can never be experienced through landlines.<\/p>\r\n\r\n\r\n\r\n The high-quality sound and clarity ensure that the audio isn\u2019t fuzzy or muffled.<\/p>\r\n\r\n\r\n\r\n Even with all its powerful features and numerous benefits, it\u2019s important you\u2019re aware of the other side of the coin as well.<\/p>\r\n\r\n\r\n\r\n So, before you invest in a business VoIP service, it is recommended that you get a thorough understanding of the security and reliability factors of this technology.<\/p>\r\n\r\n\r\n\r\n Here are two important things you should know:<\/p>\r\n\r\n\r\n\r\n Since VoIP enables a call over the internet, your system might be vulnerable to hackers.<\/p>\r\n\r\n\r\n\r\n As soon as a business VoIP is set up, cybercriminals can take over your phone lines. They can record your conversations and see what you\u2019re up to.<\/p>\r\n\r\n\r\n\r\n Also, hackers can access your communication line and use your minutes or offer them to someone else. If this happens and someone else is using your line to make international calls, it can add a hefty sum to your billing.<\/p>\r\n\r\n\r\n\r\n Solution<\/strong>:\u00a0<\/p>\r\n\r\n\r\n\r\n To make sure that your system is protected against cyberattacks, you can converse with a\u00a0customer service rep\u00a0of the VoIP provider you have signed up for.<\/p>\r\n\r\n\r\n\r\n Ask them about the security measures they have in place; make sure those measures are sufficient.<\/p>\r\n\r\n\r\n\r\n Using a VoIP provider for your business that has a server in several locations, complete network redundancy, and a service level agreement will ensure a reliable service for your organization.<\/p>\r\n\r\n\r\n\r\n However, it does not entirely eliminate the possibility of you experiencing any issues on your end.<\/p>\r\n\r\n\r\n\r\n Let\u2019s say the power goes out or,\u00a0for instance,\u00a0if the internet connection is facing some hindrance \u2013\u00a0what will happen then?\u00a0Your VoIP phone system may go down instantly.<\/p>\r\n\r\n\r\n\r\n Solution<\/strong>:<\/p>\r\n\r\n\r\n\r\n To avoid such instances, the best business VoIP services allow you to have a backup strategy.<\/p>\r\n\r\n\r\n\r\n In the case of power failure or the internet shutdown, business VoIP can automatically transfer all your calls to analog telephone lines that you have previously rendered.<\/p>\r\n\r\n\r\n\r\n This enables your business to constantly remain up and running. So, it is recommended to keep at least one landline as the backup in power outages and allied calamities situations.<\/p>\r\n\r\n\r\n\r\n Contrary to the common perception, getting started with a VoIP business phone line is very straightforward. And with the right vendor by your side, things become even simpler.<\/p>\r\n\r\n\r\n\r\n Here are the basic steps involved in\u00a0setting up a VoIP\u00a0business phone line:<\/p>\r\n\r\n\r\n\r\n Look for a reliable multi-line VoIP phone service provider. Perhaps a good criterion can be the availability of relevant multi-line phone features such as intelligent call routing, SMS, call forwarding, multi-level IVR, and so on.\u00a0<\/p>\r\n\r\n\r\n\r\n You can look at neutral review platforms such as G2 or Trustradius to select a reliable vendor.<\/p>\r\n\r\n\r\n\r\n Recommended Read:\u00a0Small business phone system<\/a> buying guide<\/p>\r\n\r\n\r\n\r\nHow Does VoIP Work? The Technical Aspects<\/h2>\r\n\r\n\r\n\r\n
Here\u2019s how VoIP phones work when a call is made:<\/h3>\r\n\r\n\r\n\r\n
Once the phone number is dialled, the VoIP phone informs the VoIP providers to call the receiver.<\/p>\r\n\r\n\r\n\r\n
These digital signals are then converted back to the audio you hear.<\/p>\r\n\r\n\r\n\r\nWhat is a VoIP caller?<\/h3>\r\n\r\n\r\n\r\n
What is a VoIP number?<\/h3>\r\n\r\n\r\n\r\n
5 Benefits of a VoIP for Businesses<\/h2>\r\n\r\n\r\n\r\n
1.\u00a0Quick and Simple Setup<\/h3>\r\n\r\n\r\n\r\n
2.\u00a0Scalable<\/h3>\r\n\r\n\r\n\r\n
3.\u00a0Lower Costs<\/h3>\r\n\r\n\r\n\r\n
4.\u00a0Business Continuity<\/h3>\r\n\r\n\r\n\r\n
5.\u00a0Round-the-Clock Support<\/h3>\r\n\r\n\r\n\r\n
20 Features of VoIP Phone Systems<\/h2>\r\n\r\n\r\n\r\n
1. Call Routing<\/h3>\r\n\r\n\r\n\r\n
![\"Call](\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2022\/04\/image.png\")
\r\n2. Call Forwarding\u00a0\u00a0<\/h3>\r\n\r\n\r\n\r\n
\r\n
![\"Call](\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2022\/04\/image-1.png\")
\r\n3. Business Phone Numbers<\/h3>\r\n\r\n\r\n\r\n
![\"VoIP](\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2022\/04\/image.gif\")
\r\n4. Caller ID<\/h3>\r\n\r\n\r\n\r\n
5.Hot Desking<\/h3>\r\n\r\n\r\n\r\n
6.Business Voicemail<\/h3>\r\n\r\n\r\n\r\n
7.Advanced Call Routing Features<\/h3>\r\n\r\n\r\n\r\n
![\"Advanced](\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2022\/04\/image-2.png\")
\r\n8.Conference Calling\u00a0\u00a0<\/h3>\r\n\r\n\r\n\r\n
![\"Conference](\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2022\/04\/image-3.png\")
\r\n9.Number Porting<\/h3>\r\n\r\n\r\n\r\n
10. Call Monitoring<\/h3>\r\n\r\n\r\n\r\n
\r\n
![\"VoIP](\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2022\/04\/image-4.png\")
\r\n11. Instant Messaging<\/h3>\r\n\r\n\r\n\r\n
12.Multi-level IVR<\/h3>\r\n\r\n\r\n\r\n
13.SMS Features<\/h3>\r\n\r\n\r\n\r\n
![\"SMS](\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2022\/04\/image-5.png\")
\r\n14. Softphones<\/h3>\r\n\r\n\r\n\r\n
15.Business Tool Integrations<\/h3>\r\n\r\n\r\n\r\n
![\"VoIP](\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2022\/04\/image-6.png\")
\r\n16. Website Click-to-Call<\/h3>\r\n\r\n\r\n\r\n
17.Music on Hold<\/h3>\r\n\r\n\r\n\r\n
18.Call Recording<\/h3>\r\n\r\n\r\n\r\n
![\"Call](\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2022\/04\/image-7.png\")
\r\n19.Sales Dialer<\/h3>\r\n\r\n\r\n\r\n
![\"Sales](\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2022\/04\/image-1.gif\")
\r\n20. Call Analytics\u00a0<\/h3>\r\n\r\n\r\n\r\n
![\"VoIP](\"https:\/\/justcall.io\/blog\/wp-content\/uploads\/2022\/04\/image-8.png\")
\r\nOn-Premise vs. VoIP Multi-Line Phone Systems<\/h2>\r\n\r\n\r\n\r\n
On-Premise Phone System<\/h3>\r\n\r\n\r\n\r\n
VoIP Multi-Line Phone System<\/h3>\r\n\r\n\r\n\r\n
5 Reasons Why You Need a VoIP System for Your Business<\/h2>\r\n\r\n\r\n\r\n
1.Cost Effectiveness<\/h3>\r\n\r\n\r\n\r\n
2. Flexibility<\/h3>\r\n\r\n\r\n\r\n
3. Advanced Features<\/h3>\r\n\r\n\r\n\r\n
4. Enhanced Productivity<\/h3>\r\n\r\n\r\n\r\n
5. HD Voice<\/h3>\r\n\r\n\r\n\r\n
Don\u2019t Rush \u2013\u00a0A Few Things to Know About VoIP\u00a0<\/h2>\r\n\r\n\r\n\r\n
1. Security of the Communication<\/h3>\r\n\r\n\r\n\r\n
2. Don\u2019t Get Rid of All Landlines<\/h3>\r\n\r\n\r\n\r\n
How to Set Up a VoIP Business Phone Line?<\/h2>\r\n\r\n\r\n\r\n
Step I: Select a Business Phone Service<\/h3>\r\n\r\n\r\n\r\n
Step II: Get Business Phone Number(s)<\/h3>\r\n\r\n\r\n\r\n