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SubscribeOne of the greatest advancements of the 21st century is being able to record phone calls. Whether you need to record a business call for official purposes or carry out a fantasy sting operation on a neighbor, knowing to record phone calls is a neat skill.
If you tend to zone out ever so often, you know it is near impossible to memorize instructions or important messages word by word, even if you’re on an important work call. However, if you learn how to record your calls, this problem will likely be solved.
The most common usage of call recording features exists in businesses that record their customer calls to improve user experience and train their recruits. Voice calls can be recorded on any device that supports calling, whether it be a desktop, an android phone, an iOS device, a tablet, etc. Many service providers and free call recorder app developers have designed methods to record calls for business purposes in a legal manner.
In this article, we’ll discuss in detail how to record calls on your phone and desktop devices. By recording your business phone calls in the future, you will be able to understand your customers’ needs better, settle their queries on time, and improve their overall experience with your business.
How Do I Record a Phone Call on an iPhone?
Can you record a phone call on a mobile phone? The simple answer to this question is a big yes. However, the method of recording a call on your phone depends on the type of cell phone (Android/ iPhone) and the call recorder you are using. Let’s dive a bit deeper.
The method of recording a phone call depends on the call recorder you wish to use. Following are the most used options by iPhone users.
JustCall
JustCall is a VoIP service provider offering features such as phone recording and more for business purposes, ideal for organizations of any scale.
How to Record a Phone Call on an iPhone With JustCall?
Learning how to record a phone call on your cell phone and iOS-supported devices using JustCall is fairly simple.
The person wishing to record the conversation simply needs to press a red button that appears on the control panel during a phone call.
After you disconnect, you can download the recorded call from the relevant thread. It is important to note that only admins with access to the personal settings of a JustCall account can delete a recorded call.
JustCall also features an auto-call recorder to reduce the hassle of tapping the record button each time you receive a call. This is an excellent way to ensure you lose no important business communication.
Free Call Recorder App
Free call recorder applications let you record your phone calls, but they have their drawbacks. These applications store the call recordings randomly rather than in a central folder for one number like JustCall or other VoIP service providers.
How to Record a Phone Call On Android?
Wondering how to record a phone call on your Android phone? Recording business phone conversations on Android devices is not a lot different from recording on iOS devices. One can record calls on an android smartphone by implementing any of the following methods:
JustCall
When it comes to calling recording for business needs, you simply cannot overrule the usability and quality offered by JustCall, irrespective of the operating system you use. Like iPhone users, Android device holders will get the updated recordings under a conversational thread. The android app of JustCall is cloud-based, which allows the recording to be accessible across all devices, with easy controls with account admins.
The Inbuilt Recorder
How to record a phone call while on your cell phone? This question may seem a bit daunting, but the built-in recording system in Android smartphones can help. Some Android phones have inbuilt recording systems that record and store these recordings in the smartphone’s central memory, but if your android phone doesn’t have a recorder, you can opt for the above.
A Third-Party Call Recorder
Last but not least, third-party call recorders are also helpful in case you are wondering how to record a phone call on your phone. One can record calls using independent connecting/media-sharing apps as well. The major downside to this is that your options become a lot more limited, and you miss out on the important features and versatile services that you can avail of from JustCall. This way of recording is also not the most professional or suitable for business needs.
An unprofessional approach is when one decides to store crucial business meetings in a third-party application instead of embedding them with a business contact; this increases the chances of data loss. This is why using VoIP solutions like JustCall appears to be the no. 1 option for organizations and individuals alike.
How Can We Record a Phone Call On Our Desktop?
Keeping up with technological advancements, you can now receive calls and record them using VoIP services. You can also track the duration of each conversation that gets recorded with these services. Providers like JustCall allow auto-call recording through any internet-enabled device. When a receiver picks up the call, he must press the record button- it’s that simple.
Best Practices For Recording Phone Calls
Whether you’re evaluating employee performance, analyzing business data, documenting outbound calls, or investigating customer queries, a recorded phone call is a treasure trove of invaluable data. However, not all call recording are nuggets. Follow these five best practices to get the most out of your recorded calls.
Whether you’re evaluating employee performance, analyzing business data, documenting outbound calls, or investigating customer queries, a recorded phone call is a treasure trove of invaluable data. Follow these five best practices to get the most out of your recorded calls.
Provide a Call Recording Disclaimer Before Recording
A call recording disclaimer, altering the participants about the recording, is quintessential before recording a call. Along with the recording notification, you must allow the participants to quit before the recording starts if they choose not to consent to the recording exercise.
Reduce Background Noises
Background noises– barking dogs, whistling trains, slamming doors, chirping birds, and shuffling papers– are undesirable in a recorded call. Participants must ensure minimum background noise by avoiding speaker mode and using high-quality acoustic equipment, like Bluetooth sound devices. Using the mute feature strategically to unmute only while speaking can also help preserve the quality of your recorded calls.
Choose JustCall
With JustCall, there are no limits to call recording. Say goodbye to cumbersome third-party recording apps and inconvenient built-in recordings. Trusted by over 6,000 businesses, JustCall offers a range of advanced cloud-based call recording features, including automatic recording, cross-device access, easy controls, and role-based access to actions like deleting recorded calls.
What Are the Recording Ethics?
While a recorded call can be a treasure trove of invaluable business data, it might contain participants’ personal and often sensitive information. It might be anything, ranging from passcodes to the participant’s location, health complications, and financial status.
Therefore, every recorded call is an epitome of trust that the participants repose on you. And this trust comes with some moral and ethical obligations.
Before recording calls for business or personal use, here are some call recording ethics to keep in mind.
- First, inform the receiver via a prior notice that you wish to record the conversation with them. In the USA and most other leading countries, asking for consent is a prerequisite, whether you record the call for personal reasons or business purposes. It is also advisable to hire a lawyer if any complications arise between the concerned parties. Legally, asking for consent is mandatory, or the recorder might be subjected to hefty legal sanctions.
- Second, communicate the intent of recording the call to the participants before you begin recording. Clearly state why you are recording and how you intend to use it. For instance, if you want to record customer feedback for business, you must provide a pre-recording disclaimer informing the customer of the intent. Also, ensure that you allow the participants to leave the call if they do not consent to the recording notice/ disclaimer.
- Most companies follow the principle of implied consent, where you assume that the participant consented to the recording exercise if they didn’t hang up. However, ethically, you might want to get explicit consent from the participants to record the call after the recording notice/ disclaimer. For instance, you can get explicit consent from the participants by asking them to press a number.
Conclusion
These days, call recording has become a crucial utility that people use for many reasons. Therefore, it becomes all the more important and relevant to sign up to use services that provide you with the best features and the latest technology at a reasonable price. If you’re looking to explore your options with call recording and other calling facilities, reach out to the JustCall team. You can talk to us about your needs and concerns and request a demo to know exactly what you’re signing up for.
